This role will be responsible for driving operational excellence across the revenue engine, enabling predictable, efficient growth across SMB, Mid-Market, and Enterprise segments.

The Senior Director, Revenue Operations will own revenue planning, forecasting, revenue operations, incentives, systems, analytics, and GTM infrastructure.

Responsibilities

• Own and continuously improve Dropbox's end-to-end revenue operating model, including segmentation, account coverage, territory design, role clarity, and cross-functional handoffs across Sales, Marketing, Customer Success, and Support
• Lead annual and quarterly revenue planning processes, including bookings targets, quota setting, capacity planning, territory design, and ramp assumptions
• Establish forecasting rigor, pipeline management processes, inspection cadences, and performance management standards that improve visibility and predictability across the business
• Define, track, and operationalize core revenue and GTM KPIs (e.g., pipeline coverage, win rates, ACV, sales cycle, productivity, CAC, velocity, retention, and expansion), identifying performance gaps and driving operational improvements
• Lead revenue operations across the customer lifecycle, from lead routing and opportunity management through renewal and expansion, ensuring scalable processes, governance, and execution excellence
• Partner with Data Science on analytical support and insights, experimentation and cadence for biz performance updates
• Partner with Finance on revenue planning, pricing operations, discounting frameworks, deal governance, sales compensation, and incentive design to support growth and operational discipline
• Partner with Customer Success and Support leadership to improve retention, renewal, and expansion outcomes through operational insights, reporting, and process optimization
• Enable GTM readiness and operational execution for new product launches, packaging changes, pricing updates, and growth initiatives
• Deliver executive-level reporting, business reviews, and performance insights that support decision-making across revenue leadership
• Build, lead, and develop a high-performing Revenue Operations organization, driving operational excellence, scalable processes, and the adoption of AI-enabled solutions that improve productivity and business performance

Requirements

• 12+ years of experience in Revenue Operations, Sales Operations, GTM Operations, Finance, or related functions within a scaled SaaS or product-led growth company
• Proven experience leading revenue operations for multi-segment B2B organizations across SMB, Mid-Market, and Enterprise customer segments
• Deep expertise in forecasting, revenue planning, territory design, quota management, sales productivity, incentive compensation, and pipeline management
• Strong understanding of SaaS business models, revenue motions, and key operational drivers across acquisition, expansion, and retention
• Demonstrated ability to identify operational challenges and implement scalable, data-driven solutions that improve business performance
• Strong cross-functional leadership skills with the ability to influence senior stakeholders across Sales, Finance, Product, Marketing, and Customer organizations
• Experience supporting organizations through significant growth and GTM evolution, including PLG, sales-assisted, and enterprise motions
• Strong analytical and problem-solving capabilities, with extensive experience leveraging data to drive operational and business decisions
• Track record of building, developing, and leading high-performing revenue operations teams in a fast-paced, evolving environment

Preferred Qualifications

• Proven track record implementing AI-enabled revenue solutions that deliver measurable improvements in efficiency, productivity, and business outcomes
• Demonstrated experience owning and scaling GTM technology ecosystems, with deep expertise in Salesforce and related revenue platforms

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