As a Home Care Consultant, you'll guide families and clients through their first conversations about in-home, non-medical care.

Using your customer service and sales skills, you'll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals.

You'll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.

Schedule Requirements: This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.

Our next onboarding class begins Monday, December 7th.

Training Requirement: Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.

As a Home Care Consultant at Honor, you will:

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

We're looking for you to bring:

• 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

The hourly hiring range for this role is $19.90 – $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment.

Honor offers equity and 401K with up to a 4% match. Medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. A generous time off program and Employee Assistance Program are also offered.

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As a Care Solutions Associate, you will provide administrative support to the Care Solutions Team, handling daily triage of shared email inboxes, voicemail queues, and service tickets.

Responsibilities:

• Respond to client emails and voicemails using approved templates
• Document interactions in Salesforce and ensure complete follow-through
• Triage and prioritize urgent requests
• Provide warm, clear communication to clients and internal teams
• Navigate multiple systems smoothly, including Salesforce and Freshservice

Requirements:

• High school diploma or equivalent
• 1+ years in an administrative, customer service, or coordination role
• Experience with Salesforce or another CRM platform preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)

Benefits: No benefits mentioned.

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You will mine large, ambiguous, and imperfect datasets to surface risk indicators that predict incidents and injuries, then design systemic solutions,built on technology, not just process,that hold up as we grow into new markets and service lines.

Responsibilities:

• Own the safety operating model and architecture, balancing quick fixes with larger structural changes.
• Build systemic solutions to address common in-home care hazards.
• Partner with Product and Engineering to build tools, automation, and product features that reduce risk.
• Develop programs to build a culture of safety among Care Professionals and HQ employees.
• Own the outcome of reducing workers' compensation spend, with end-to-end accountability for strategy and case management.
• Use data to find levers that reduce claim cost and cycle time, and build durable programs and tooling that manage costs more effectively.
• Lead incident investigations and root cause analysis, and turn findings into corrective action plans.
• Maintain accurate incident records and reporting for leadership.
• Forecast reserves, build forward-looking budgets, and communicate financial impact to leadership.
• Ensure compliance with OSHA and state-specific home care regulations.

Requirements:

• 8+ years in safety, risk, trust & safety, or operations leadership, with a track record of scaling programs inside a fast-growing, technology-enabled, distributed workforce.
• Strong data skills (SQL, analytics, dashboarding) and experience working with large, ambiguous, and imperfect datasets.
• Experience using technology and automation to scale safety or operational outcomes.
• Experience owning workers' compensation end-to-end: claims, return-to-work plans, and provider relationships.
• A track record of building the business case for investment, communicating complex and imperfect data clearly, and winning buy-in from senior leadership.
• Experience building and managing a remote team.

Benefits:

• Base pay: $172,800-$192,000 USD
• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage, including zero-cost plans for employees
• Short-term disability, long-term disability, and life insurance
• Generous time-off program, mental health benefits, wellness program, and discount program

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As a Sales Manager, you will foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You will lead by example, emphasizing active listening and clear communication to help customers find the right support.

Responsibilities:

• Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans.
• Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas.
• Demonstrate ability to improve individual and team performance results through coaching.
• Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
• Achieve all performance targets as determined by the company.
• Effectively interview, hire, and train high-performing sales representatives.
• Manage day-to-day sales performance of all team members and deliver timely feedback on results.
• Drive accountability and consistent performance management for results within the team.
• Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement.
• Identify and address inefficiencies in sales processes and tools.
• Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity.
• Maintain high employee engagement in a remote work environment.
• Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success.

Requirements:

• An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support.
• Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions.
• Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers.
• Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment.
• A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach.
• The ability to create a client-focused, positive, and empathetic sales culture that delivers top-notch service and outcomes.
• The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights.
• 2+ years leading a quota-carrying inside sales team with full accountability for performance metrics.
• Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment.

Benefits:

• Base pay: $73,080-$75,000 USD
• Variable compensation: $0.01-$25,000 USD
• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage, including zero-cost plans for employees
• Short-term disability, long-term disability, and life insurance, fully employer-paid with a voluntary additional life insurance option
• Generous time-off program, mental health benefits, wellness program, and discount program

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The Director of Compliance Operations will transform the compliance operations into a proactive function that actively enables Honor's growth and operational efficiency. The successful candidate will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution across Honor's 15,and growing,states of operation.

Key responsibilities include:

• Setting the strategic direction for the Compliance Operations function
• Continuously assessing for compliance risk and opportunities to simplify operational friction
• Owning day-to-day compliance execution across all markets
• Partnering with Product and Engineering to build tech-first, automated solutions
• Leading state licensing audits and audit-readiness programs
• Ensuring operational readiness for new markets and service offerings
• Translating regulatory changes into clear, actionable operational requirements
• Building and developing a high-performing team of compliance and operations professionals
• Developing and owning key compliance metrics and dashboards

The ideal candidate has 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company. They should have experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions.

The annual base salary range for this role is $176,400 - $196,000. Honor offers equity and 401K with up to a 4% match, medical, dental and vision coverage, Short Term Disability, Long Term Disability and Life Insurance, and a generous time off program.

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This position is on the Applied AI team, which is responsible for helping Honor safely and pragmatically apply AI across its operating model, product systems, and internal workflows. The mission of the Applied AI team is to help Honor become an organization that learns faster, remembers more, and continuously compounds what it learns over time.

As a Senior Engineer on Applied AI, you will help design, build, and productionize the foundations that make this possible. You may work on systems that power AI-assisted sales follow-up, operational defect analysis, reusable memory and retrieval patterns, internal agentic tools, AI-powered data analysis, schedulable workflows, or closed-loop feedback systems that connect audits, product changes, and measurable business outcomes.

Responsibilities:

• Design, build, and productionize AI systems
• Collaborate with engineering, product, design, data, operations, security, and business stakeholders
• Work on ambiguous, high-leverage problems where the right answer requires both technical judgment and operational empathy
• Build production-grade systems that connect user-facing workflows, backend services, data pipelines, and AI/LLM capabilities

Requirements:

• Experience building production-grade features in Python or transferable experience in common languages like Node.js
• Knowledge of reliable data models and relational databases at scale
• Experience contributing to the design and implementation of large, complex projects
• Strong communication skills, both verbal and in writing
• Ability to think carefully about quality, observability, privacy, security, and operational risk

Nice to Have:

• Experience building LLM-powered products, AI agents, retrieval systems, memory systems, or evaluation frameworks
• Experience working with model providers or platforms such as AWS Bedrock, OpenAI, Gemini, Anthropic, or similar systems
• Knowledge of microservice architecture and best practices
• Experience working with an RPC architecture
• Familiarity with frontend development and JavaScript frameworks like React

Benefits:

• Base pay: $160,000 - $180,000 USD
• Generous equity packages
• 401K with up to a 4% employer match
• Medical, dental, and vision coverage
• Short Term Disability, Long Term Disability, and Life Insurance
• Generous time off program, mental health benefits, wellness program, and discount program

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Responsibilities:

• Design and implement foundational patterns and libraries for Python applications, across a range of technologies from API services to event processing
• Utilize Infrastructure as Code (IaC) tools to ensure reproducible and scalable environment setups
• Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems, containerized services on Kubernetes, and serverless functions
• Develop and maintain robust CI/CD pipelines using tools such as Jenkins, ArgoCD
• Have experience automating the lifecycle management of code from development through production, including code promotion and configuration management
• Instrument observability through tools such as CloudWatch and DataDog to monitor and optimize application performance across multiple environments
• Scale infrastructure to meet increasing demand while managing cost effectively
• Have experience defining, instrumenting and measuring standards for quality, security, scalability, and availability with a focus on delivering business value
• Have passion for delivering turn-key developer experience for local development
• Keen interest in developing talent through mentorship
• Strong written and verbal communication, tailored to a variety of audiences
• A strategic thinker with a product-first approach and customer obsession

Requirements:

• At least 6 years of professional experience in a platform engineering team within a product-centric company
• Experience working with an RPC architecture
• Experience working at or having worked at a technology startup and familiar with the challenges of evolving platform maturity
• First-hand experience navigating multiple distributed architecture patterns

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

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