As Senior Accounting Manager within our Controllership PMO group, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live, including M&A integration, global system implementations, and operational process improvements leveraging AI and automation.

Responsibilities:

• Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget.
• Drive automation of operational processes: Identify, validate and prioritize automation opportunities and project manage execution.
• Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding.

Qualifications:

• Required:
• 8+ years in Accounting, with preferred experience in global public companies with 1B+ in annual revenue
• Deep understanding of US GAAP, with a demonstrated ability to interpret, document and operationalize new, complex accounting scenarios
• Direct experience with SOX, with demonstrated ability to identify and assess risks and implement appropriate mitigations
• A proven track record managing cross-functional projects from initiation to closure
• Demonstrated success automating accounting and operational processes, and hands-on experience with a wide range of automation tools
• Exceptional communication skills, with the ability to express yourself clearly and succinctly, both in writing and verbally, to multiple levels within the organization
• Experience building productive relationships across orgs and levels
• Desired:
• Experience with Oracle ERP or similar systems, including implementation and troubleshooting

Location: This role will be remote, and based in Mexico.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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As Senior Accounting Manager within our Controllership PMO group, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals.

You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live, including M&A integration, global system implementations, and operational process improvements leveraging AI and automation.

With a focus on driving efficiency, scalability and compliance to support Twilio's growth, you will support stakeholders across the Controllership org, including Accounting, Tax, and SEC Reporting, and operational teams including AP, Billing and Payroll.

Responsibilities:

• Lead multiple complex strategic initiatives
• Partner with senior members of the Controllership organization and cross-functional teams to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget
• Drive automation of operational processes
• Identify, validate and prioritize automation opportunities and project manage execution
• Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed
• Champion critical, org-wide change-management efforts
• Proactively communicate with a broad set of stakeholders and follow up to confirm understanding
• Focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed

Qualifications:

• 8+ years in Accounting, with preferred experience in global public companies with 1B+ in annual revenue
• Deep understanding of US GAAP, with a demonstrated ability to interpret, document and operationalize new, complex accounting scenarios
• Direct experience with SOX, with demonstrated ability to identify and assess risks and implement appropriate mitigations
• A proven track record managing cross-functional projects from initiation to closure
• Demonstrated success automating accounting and operational processes, and hands-on experience with a wide range of automation tools
• Exceptional communication skills, with the ability to express yourself clearly and succinctly, both in writing and verbally, to multiple levels within the organization
• Experience building productive relationships across orgs and levels
• Natural ability to codify information and create and maintain institutional, permanent documentation

Desired:

• Experience with Oracle ERP or similar systems, including implementation and troubleshooting

Location: This role will be remote, and based in Mexico.

Travel: You may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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As a Strategic Account Executive, you will be responsible for developing the next wave of Twilio's new customers in LATAM and the Caribbean. You will build new relationships with senior line of business owners and executive stakeholders to develop sales by understanding and uncovering new opportunities where Twilio can help solve company's pains and challenges through communication solutions.

Responsibilities:

• Deliver Net New Sales from within your defined territory to attain your Sales Targets
• Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face to face at least 50% of your work time
• Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles
• Responsible for maintaining accurate information within our CRM and well-informing forecast numbers to the business.

Qualifications:

• 7+ yrs of quota carrying and account management experience in success selling infrastructure software or platform solutions to companies with large presence in LATAM
• Exceptional prospecting skill set
• Proficient in Salesforce.com
• Experience with value-based sales processes
• Strong sales discovery skills, objection handling skills, business acumen, and closing skills
• Proven ability to execute 6-figure deals
• English and Spanish proficiency required.

Location: This role will be remote, and based in México.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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Join the team as our next Strategic Account Executive.

As a Strategic Account Executive, you will be responsible for developing the next wave of Twilio's new customers in LATAM and the Caribbean.

Responsibilities:

• Deliver net new sales from within your defined territory to attain your sales targets.
• Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face-to-face at least 50% of your work time.
• Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles.
• Maintain accurate information within our CRM and provide well-informed forecast numbers to the business.

Qualifications:

• 7+ years of quota-carrying and account management experience in selling infrastructure software or platform solutions to companies with a large presence in LATAM.
• Exceptional prospecting skill set, with the ability to generate the bulk of your own pipeline.
• Proficient in Salesforce.com for tracking sales activity, pipeline, and revenue metrics.
• Experience with value-based sales processes and the capability to build ROI as part of your sales methodology.
• Strong sales discovery skills, objection handling skills, business acumen, and closing skills.
• Proven ability to execute 6-figure deals.
• English and Spanish proficiency required.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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Join us as our next Senior Presales Engineer on Twilio's Communications team! As a Senior Presales Engineer, you will enable our customers to build the future of communications. You will be a critical part of the sales team focused on our New Business and Strategic segments.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• English advanced.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Location: This role will be remote, and based in Mexico. Travel: approximately 25% travel is anticipated.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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Join us as our next Senior Presales Engineer on Twilio's Communications team! As a Senior Presales Engineer, you will enable our customers to build the future of communications. You will be a critical part of the sales team focused on our New Business and Strategic segments.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• English advanced.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Location: This role will be remote, and based in Mexico. Travel: approximately 25% travel is anticipated.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.

Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.

Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.

Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.

Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

To succeed in this role, you will need:

7-10 years running a Professional Services line of business.

10+ years in senior customer-facing roles with a mix of influencing and execution.

Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).

Strong knowledge of Databricks architecture, competitors, and migration benefits.

Proven track record of managing large-scale program plans and service delivery.

Ability to travel up to 25-50% as required.

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