The ideal candidate will be an excellent communicator who can earn customers' trust and understand technical problems quickly. They will have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes.

Responsibilities include:

• Handling cases for all Vercel customers
• Handling customer issues outside of regular case channels
• Working with the community to provide advice and assistance
• Developing and improving internal tools alongside engineering
• Completing engineering work on a regular basis
• Specializing in a specific product area and owning that within the team
• Improving internal documentation, processes, and policies
• Assisting Customer Success Managers with Enterprise requests

Requirements:

• Frontend development experience, ideally with React and Next.js
• A firm understanding of cloud technologies and serverless computing
• A desire to engineer solutions for problems to resolve root causes
• Exceptional communication skills, both written and oral
• Comfortable working with a fully remote, globally distributed team
• Availability to work within a weekend and on-call rota
• A passion to deliver a customer experience second to none

Nice to have:

• Experience working with backend development, especially Node.js
• Experience with CDNs and setting up cloud infrastructure
• Understanding of DNS and ability to explain it clearly to others
• Experience with incident management and procedural communication
• Ability to mentor other members of the team

Benefits include:

• Competitive compensation and stock options
• Flexible working style - 100% remote, with teammates located throughout the globe
• Opportunities for learning and growth, including mentorship and event attendance
• Unlimited PTO - 4 weeks recommended per year
• Generous Gear Credit

Job Data by YubHub.

As an AI Security Sales Executive, you will own AI Security in your territory, from the first conversation through close, hunting the largest new logos while working alongside the Account Executives who already know our customers best. This is a sales role for someone who can carry a number and go as deep technically as our best engineers when a conversation demands it.

Responsibilities:

• Own AI Security in your territory
• Carry the AI Security quota and run the full sales cycle end to end
• Hunt the largest new logos
• Prioritize ruthlessly
• Partner with Account Executives
• Go deep on the technology
• Run point on design partner conversations
• Shape the product and the playbook
• Stay current as the suite evolves

The AI Security suite includes:

• AI Governance
• AI Cloud Security
• AI Employee Guardrails
• AI Agent Security
• AI Security Workbench

Requirements:

• 5+ years of quota-carrying sales experience
• Technical depth and curiosity
• A hunter's drive paired with the judgment to prioritize
• Comfort operating in ambiguity
• Strong cross-functional instincts

Nice to haves:

• Direct experience selling AI security
• Experience in an overlay, specialist, or advisory role
• Experience selling early-availability products

Job Data by YubHub.

At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here.

As a Complaints Analyst on the Global Complaints team within Customer Experience, you'll investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers. The Global Complaints team is responsible for handling complaints end-to-end across three units, and you'll own assigned cases from intake through resolution, ensuring every customer receives a thorough, accurate, and timely response.

Responsibilities:

• Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications, delivering accurate responses within defined SLA timelines
• Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure
• Escalate complex or ambiguous cases to your Supervisor or Complaints Lead with clear documentation of the issue and your initial assessment
• Flag recurring complaint patterns or potential process gaps to leadership to support continuous improvement across the team
• Participate in calibration sessions, training, and nesting requirements to stay aligned on evolving quality standards and process updates

Required Skills and Experience:

• 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry
• Demonstrated ability to draft clear, accurate written responses to customer complaints, with experience applying documented procedures and escalation paths in a structured environment
• Track record of meeting SLA and quality targets in a high-volume, QC-reviewed production environment
• Proficiency in English (reading, writing, and speaking) with the ability to work defined shift patterns as required by the business
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job Data by YubHub.

Join the team as Twilio's next Senior Manager, Customer Success.

As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region.

Responsibilities:

• Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.
• Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.
• Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.
• Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.
• Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.
• Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.

Qualifications:

• People Leadership: 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.
• Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.
• Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
• Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
• Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
• Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.

Location - This role will be remote, and based in Australia.

Travel: Approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Job Data by YubHub.