As Manager II, Collections, you will drive collections performance for a portfolio of Samsara's enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience.

You'll lead and develop your team, manage escalations, and help scale the operating model through process improvement, automation, and adherence to strong governance (including SOX and policy compliance).

This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments.

Responsibilities:

• Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team's portfolio of enterprise accounts, balancing cash outcomes with customer experience.
• Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists.
• Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals.
• Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism.
• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
• Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience.
• Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date.
• Represent OTC/Collections in cross-functional initiatives.
• Champion and role model Samsara's cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

Requirements:

• 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 3–5+ years of supervisory/people management experience.
• Demonstrated ability to support team objectives and deliver results through others.
• Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management, and an understanding of AR's role in the broader financial picture.
• Strong communication skills and ability to work effectively with cross-functional stakeholders and senior leadership.
• Ability to drive process optimization and automation initiatives.
• Working knowledge of SOX controls / policy compliance in a finance operations environment.
• Hands-on experience using both Salesforce and NetSuite, or comparable CRM and ERP systems, to investigate customer, opportunity, contract, order, invoice, payment, credit, or account data.

Benefits:

• Flexible working model
• Professional development stipend
• Comprehensive health and parental leave plans

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