Responsibilities:

• Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
• Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
• Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
• Prepare system for operational use and support operational tests.
• Review, prepare, and update authorization packages.
• Notify customer when changes occur that might affect authorization accreditation.
• Conduct cybersecurity portion of the self-inspection's checklist.
• Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package.
• Identify any and all vulnerabilities and implement countermeasures.
• Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices.
• Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration.
• Provide External Information System(s) Client Support.
• Perform account creations, changes, & deletions on multiple authorization boundaries.
• Perform Help Desk & troubleshooting activities.
• Perform Hardware/Software System Configuration, upgrades and modifications.
• Perform system and network appliance patching activities.
• Provide Government-Issued Laptop Support.
• Assist in Media Control & Accountability activities.
• Perform COMSEC account/equipment management activities.

Requirements:

• 5+ years related experience.
• SAP experience required.
• Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists.
• Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years).
• IAT Level II or IAM II (Security+ CE, CCNA Security, etc.).
• TS/SCI clearance required.
• Must be able to Attain – TS/SCI with CI Polygraph.

Benefits:

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Job Data by YubHub.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Responsibilities:

• Travel 25-75% of the time for multi-site coverage within the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Lead informational sessions for events like in/out processing, maternity, and pre-separation/retirement.
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Evaluate and escalate complex issues as needed.
• Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) properly.
• Assist with remote support, train new team members, and perform other duties as assigned.

Requirements:

• High school diploma or GED.
• U.S. Citizenship.
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
• Eligible to obtain and maintain ADP IT III clearance.
• 3+ years of customer service experience.
• Willing and able to travel 25-75% of the time.

Essential Skills:

• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective presentation delivery.
• Tactful communication with others in person and on the phone.
• Self-starter with strong organizational, time management, and multitasking abilities.
• High attention to detail.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Background in U.S. military healthcare delivery, medical or clinical environments, or civilian healthcare systems.

Salary: $34,500 annually, with an additional $3,500 annual foreign service premium for working in Germany. Pay Range: $31,850.00 - $57,575.00

Job Data by YubHub.