Key Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams
• Deliver technical preparatory training for expert technical support and desktop support personnel
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities across the organization
• Amend and revise training programs with product development and internal departments
• Act as a subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials
• Develop and execute high-impact induction and ongoing enablement programs for specialized engineering roles
• Monitor and review trainees' progress through questionnaires and discuss with their managers
• Ensure statutory training requirements are met and understand e-learning techniques
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

Preferred Qualifications:

• At least 1-2 years of working experience in a related field (training or teaching experience)
• Solid understanding of conferencing fundamentals, in-app generative and agentic AI features, and IT systems and equipment
• Proven track record creating training assets covering core product usage and AI prompt/feature adoption
• Skilled technical writer able to document problems and solutions
• Strong time and project management skills, excellent oral and written communication skills, and fluency in English
• Energetic, enthusiastic, and creative, with strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills

Education/Certifications:

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, IT/Computer-related course, or related field

Work Location/Work Schedule/Travel:

• Anonas, Quezon City
• 100% onsite work setup
• GY Schedule (Rotational as needed)

Job Data by YubHub.

Roles and Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and escalate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars;
• Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical Skills and Qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications;
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues;
• Fluent in the English language, as well as reading and writing in English;
• Must be at least a high school graduate.

Soft Skills:

• Problem-solving and critical-thinking skills;
• Great communication skills, written and oral;
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes;
• Empathic toward customers and can maintain a customer-centric approach;
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;
• Open to feedback, eager to learn, and can show improvement.

Personality Traits Required:

• Resilient, calm, and professional when dealing with challenging situations;
• Adaptable to a dynamically changing business;
• Trustworthy and reliable with a high level of integrity;
• Resourceful, high attention to detail, and the ability to multitask.

What's in it for you?

• Competitive salary;
• Great benefits package;
• Professional growth opportunities with the chance to learn from many different functions;
• A fun and inclusive workplace.

Job Data by YubHub.

You will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross-functional project teams to implement effective solutions.

Key Responsibilities

• Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous improvement methodologies.
• Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans.
• Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions.
• Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations.
• Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.
• Prepare and present regular progress reports and business cases to stakeholders and senior management.
• Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).
• Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements in their own work areas.
• Assist in developing and implementing a standardized framework for process excellence across the company.
• Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams.

Qualifications & Skills

• 8-12+ years of experience in a dedicated process improvement, operational excellence, or business transformation role.
• Lean Six Sigma Black Belt or higher is mandatory.
• Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.
• Strong analytical skills with proficiency in data analysis and visualization tools.
• Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels.

What We Offer

• A competitive salary and performance-based bonus.
• A key role with high visibility and the opportunity to make a significant impact on the business.
• A collaborative and supportive environment that encourages learning and professional growth.
• Opportunities to advance your career.

Job Data by YubHub.

Responsibilities:

• Conduct NTE reviews and validations
• Handle initial investigations and administrative hearings, making recommendations for decisions that align with the company's code of conduct
• Manage DOLE cases, ensuring data accuracy and management
• Act as an advisor to stakeholders on people-related issues and concerns
• Conduct focus group discussions and policy roadshows
• Handle employee grievances

Requirements:

• At least 2 years of experience, preferably in a BPO setting or in a generalist or supervisory role
• Strong background in employee/labor relations
• Excellent analytical skills
• Ability to work independently
• Willingness to work on-site and on a night shift/rotating schedule

At TaskUs, we offer competitive industry salaries and comprehensive benefits packages, reflecting our commitment to a People First culture. We prioritise our employees' well-being and provide opportunities for internal mobility and professional growth.

Job Data by YubHub.