{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/quezon/"},"x-facet":{"type":"city","slug":"quezon","display":"Quezon","count":4},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f0517e38-c6e"},"title":"Learning Experience Leader (Technical Tainer)","description":"<p>TaskUs is seeking a Learning Experience Leader (Technical Tainer) to design and expand training and development programs aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will create and maintain a positive and professional learning environment in the organization.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Set standards and expectations through conduct, work ethic, integrity, and character</li>\n<li>Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams</li>\n<li>Deliver technical preparatory training for expert technical support and desktop support personnel</li>\n<li>Accomplish projects and motivate trainees through effective training</li>\n<li>Continuously improve training programs and learning opportunities across the organization</li>\n<li>Amend and revise training programs with product development and internal departments</li>\n<li>Act as a subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials</li>\n<li>Develop and execute high-impact induction and ongoing 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Learning-Experience-Leader--Technical-Trainer-_R_2609_11486","directApply":true,"hiringOrganization":{"@type":"Organization","name":"TaskUs","sameAs":"https://www.taskus.com/careers/","logo":"https://logos.yubhub.co/taskus.com.png"},"x-apply-url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Learning-Experience-Leader--Technical-Trainer-_R_2609_11486","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["conferencing fundamentals","in-app generative and agentic AI features","IT systems and equipment","technical writing","project management","communication skills"],"x-skills-preferred":["training or teaching experience","solid understanding of conferencing fundamentals","knowledge of in-app generative and agentic AI features","proven track record 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service to clients by addressing their inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.</p>\n<p><strong>Roles and Responsibilities:</strong></p>\n<ul>\n<li>Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;</li>\n<li>Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;</li>\n<li>Navigate internal and external documentation and resources to provide world-class service;</li>\n<li>Identify and escalate priority or unresolved issues to appropriate internal teams;</li>\n<li>Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;</li>\n<li>Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;</li>\n<li>Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;</li>\n<li>Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;</li>\n<li>Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;</li>\n<li>Participate in all mandated internal and external training and/or seminars;</li>\n<li>Get to know, understand, and comply with TaskUs’ policies and procedures.</li>\n</ul>\n<p><strong>Technical Skills and Qualifications:</strong></p>\n<ul>\n<li>Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications;</li>\n<li>Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues;</li>\n<li>Fluent in the English language, as well as reading and writing in English;</li>\n<li>Must be at least a high school graduate.</li>\n</ul>\n<p><strong>Soft Skills:</strong></p>\n<ul>\n<li>Problem-solving and critical-thinking skills;</li>\n<li>Great communication skills, written and oral;</li>\n<li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes;</li>\n<li>Empathic toward customers and can maintain a customer-centric approach;</li>\n<li>Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;</li>\n<li>Open to feedback, eager to learn, and can show improvement.</li>\n</ul>\n<p><strong>Personality Traits Required:</strong></p>\n<ul>\n<li>Resilient, calm, and professional when dealing with challenging situations;</li>\n<li>Adaptable to a dynamically changing business;</li>\n<li>Trustworthy and reliable with a high level of integrity;</li>\n<li>Resourceful, high attention to detail, and the ability to multitask.</li>\n</ul>\n<p><strong>What&#39;s in it for you?</strong></p>\n<ul>\n<li>Competitive salary;</li>\n<li>Great benefits package;</li>\n<li>Professional growth opportunities with the chance to learn from many different functions;</li>\n<li>A fun and inclusive workplace.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Teammate-Anonas-Q4-2026_R_2609_12356","directApply":true,"hiringOrganization":{"@type":"Organization","name":"TaskUs","sameAs":"https://www.taskus.com/careers/","logo":"https://logos.yubhub.co/taskus.com.png"},"x-apply-url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Teammate-Anonas-Q4-2026_R_2609_12356","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Windows OS","Apple OS","Microsoft Office","Google applications","Zendesk","Slack","English 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and lead cross-functional project teams to implement effective solutions.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous improvement methodologies.</li>\n<li>Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans.</li>\n<li>Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions.</li>\n<li>Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations.</li>\n<li>Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.</li>\n<li>Prepare and present regular progress reports and business cases to stakeholders and senior management.</li>\n<li>Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).</li>\n<li>Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements in their own work areas.</li>\n<li>Assist in developing and implementing a standardized framework for process excellence across the company.</li>\n<li>Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams.</li>\n</ul>\n<p><strong>Qualifications &amp; Skills</strong></p>\n<ul>\n<li>8-12+ years of experience in a dedicated process improvement, operational excellence, or business transformation role.</li>\n<li>Lean Six Sigma Black Belt or higher is mandatory.</li>\n<li>Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.</li>\n<li>Strong analytical skills with proficiency in data analysis and visualization tools.</li>\n<li>Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels.</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>A competitive salary and performance-based bonus.</li>\n<li>A key role with high visibility and the opportunity to make a significant impact on the business.</li>\n<li>A collaborative and supportive environment that encourages learning and professional growth.</li>\n<li>Opportunities to advance your career.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Senior-Manager-of-Process-Excellence_R_2509_11984","directApply":true,"hiringOrganization":{"@type":"Organization","name":"TaskUs","sameAs":"https://www.taskus.com/careers/","logo":"https://logos.yubhub.co/taskus.com.png"},"x-apply-url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Senior-Manager-of-Process-Excellence_R_2509_11984","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Lean Six Sigma Black Belt","process improvement","operational excellence","data analysis","project management","communication","interpersonal 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As an HR Generalist, you will play a crucial role in ensuring that our organisation is compliant with labour laws and regulations.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Conduct NTE reviews and validations</li>\n<li>Handle initial investigations and administrative hearings, making recommendations for decisions that align with the company&#39;s code of conduct</li>\n<li>Manage DOLE cases, ensuring data accuracy and management</li>\n<li>Act as an advisor to stakeholders on people-related issues and concerns</li>\n<li>Conduct focus group discussions and policy roadshows</li>\n<li>Handle employee grievances</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>At least 2 years of experience, preferably in a BPO setting or in a generalist or supervisory role</li>\n<li>Strong background in employee/labor relations</li>\n<li>Excellent analytical skills</li>\n<li>Ability to work independently</li>\n<li>Willingness to work on-site and on a night shift/rotating schedule</li>\n</ul>\n<p>At TaskUs, we offer competitive industry salaries and comprehensive benefits packages, reflecting our commitment to a People First culture. We prioritise our employees&#39; well-being and provide opportunities for internal mobility and professional growth.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/HR-Generalist_R_2609_11848","directApply":true,"hiringOrganization":{"@type":"Organization","name":"TaskUs","sameAs":"https://www.taskus.com","logo":"https://logos.yubhub.co/taskus.com.png"},"x-apply-url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/HR-Generalist_R_2609_11848","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["employee/labor relations","analytical skills","data management"],"x-skills-preferred":["BPO experience","supervisory experience"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-11T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quezon, NCR"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","skills":"employee/labor relations, analytical skills, data management, BPO experience, supervisory experience"}]}