Key responsibilities include:

• Assist the Front Office Manager with the daily management and operation of the Front Office department.
• Take responsibility for the hotel and Front Office operation during your assigned shift.
• Supervise, support, coach and guide Front Office team members, ensuring company policies, procedures and service standards are followed.
• Work operationally at the Front Desk when required, including supporting check-ins, check-outs and other Front Office duties.
• Provide friendly, knowledgeable and professional service, responding to guest enquiries and providing accurate hotel information.
• Manage guest complaints, feedback and operational issues, escalating significant matters to the Front Office Manager or General Manager when required.
• Make appropriate operational and safety decisions when senior management is unavailable, while ensuring guest and team safety and emergency procedures are followed.
• Work closely with Housekeeping and other hotel departments to ensure smooth operations and effective communication.
• Ensure key operational information is communicated clearly and provide detailed handovers to the following shift.
• Ensure daily hotel revenue is correctly accounted for and balanced, and complete and review operational and financial reports.
• Monitor occupancy, arrivals and business levels to support effective daily operations.
• Assist with team rostering, recruitment, training, coaching and performance development.
• Support team productivity, communication and morale through effective leadership and guidance.
• Ensure Front Office equipment is operating correctly and report any faults or maintenance requirements.
• Maintain the confidentiality and security of guest, hotel and employee information.
• Promote Accor services, facilities and the ALL loyalty programme.
• Support workplace health and safety requirements and ensure relevant procedures are followed.
• Represent Accor values and Heartist culture through your leadership, professionalism and day-to-day behaviour.

This role is guaranteed 40 hours per week.

Job Data by YubHub.