{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/queenstown/"},"x-facet":{"type":"city","slug":"queenstown","display":"Queenstown","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_97f66b7e-4d8"},"title":"Duty Manager / Assistant Manager","description":"<p>As part of our Front Office leadership team, you&#39;ll play an important role in the smooth and efficient operation of the hotel. You&#39;ll support the Front Office Manager with the day-to-day management of the department, while taking responsibility for the hotel during your assigned shifts.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Assist the Front Office Manager with the daily management and operation of the Front Office department.</li>\n<li>Take responsibility for the hotel and Front Office operation during your assigned shift.</li>\n<li>Supervise, support, coach and guide Front Office team members, ensuring company policies, procedures and service standards are followed.</li>\n<li>Work operationally at the Front Desk when required, including supporting check-ins, check-outs and other Front Office duties.</li>\n<li>Provide friendly, knowledgeable and professional service, responding to guest enquiries and providing accurate hotel information.</li>\n<li>Manage guest complaints, feedback and operational issues, escalating significant matters to the Front Office Manager or General Manager when required.</li>\n<li>Make appropriate operational and safety decisions when senior management is unavailable, while ensuring guest and team safety and emergency procedures are followed.</li>\n<li>Work closely with Housekeeping and other hotel departments to ensure smooth operations and effective communication.</li>\n<li>Ensure key operational information is communicated clearly and provide detailed handovers to the following shift.</li>\n<li>Ensure daily hotel revenue is correctly accounted for and balanced, and complete and review operational and financial reports.</li>\n<li>Monitor occupancy, arrivals and business levels to support effective daily operations.</li>\n<li>Assist with team rostering, recruitment, training, coaching and performance development.</li>\n<li>Support team productivity, communication and morale through effective leadership and guidance.</li>\n<li>Ensure Front Office equipment is operating correctly and report any faults or maintenance requirements.</li>\n<li>Maintain the confidentiality and security of guest, hotel and employee information.</li>\n<li>Promote Accor services, facilities and the ALL loyalty programme.</li>\n<li>Support workplace health and safety requirements and ensure relevant procedures are followed.</li>\n<li>Represent Accor values and Heartist culture through your leadership, professionalism and day-to-day behaviour.</li>\n</ul>\n<p>This role is guaranteed 40 hours per week.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.smartrecruiters.com/AccorHotel/744000161215345-duty-manager-assistant-manager-","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AccorHotel","sameAs":"https://careers.accor.com/","logo":"https://logos.yubhub.co/careers.accor.com.png"},"x-apply-url":"https://jobs.smartrecruiters.com/AccorHotel/744000161215345-duty-manager-assistant-manager-","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Opera PMS","Microsoft Outlook","Microsoft Office","Hospitality Management","Business Administration","Manager's Certificate","General Manager Certificate"],"x-skills-preferred":["Diploma in Hospitality Management","Diploma in Business Administration"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-12T04:09:46.978Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Queenstown, Otago Region"}},"employmentType":"FULL_TIME","occupationalCategory":"Hospitality","industry":"Hospitality","skills":"Opera PMS, Microsoft Outlook, Microsoft Office, Hospitality Management, Business Administration, Manager's Certificate, General Manager Certificate, Diploma in Hospitality Management, Diploma in Business Administration"}]}