Your main responsibilities include:

• Motivating and coaching colleagues to deliver optimal customer interactions
• Contributing to the development of your team's skills through coaching and feedback
• Evaluating daily progress with your cluster manager
• Acting as the first point of contact for complex issues and incidents

To succeed in this role, you should have:

• At least MBO 4 level education
• Strong sales, service, and customer interaction skills
• Leadership and coaching abilities
• The ability to inspire your team to perform optimally
• Good listening and delegation skills
• Availability of at least 36 hours per week

In return, KPN offers:

• A gross monthly salary of € [insert range]
• A 13th month salary
• Annual salary increases based on our collective agreement
• A €1500 per year budget for training and development
• Flexible vacation days
• A good work-life balance
• Home office support
• Discounts on KPN products and services
• A generous travel allowance
• Lease bike options
• Excellent pension conditions

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