As a Community Strategy & Operations Consultant, you will source, contact and activate creators for projects and missions, monitor creator performance, coordinate projects and workflows, handle operational issues and escalations, and collaborate with other agents and cross-functional teams.

Responsibilities:

• Source, contact and activate creators for projects and missions
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time
• Handle operational issues and escalations by investigating and driving them to resolution
• Collaborate with other agents and cross-functional teams to ensure effective operations
• Proactively identify and address issues to keep projects and market operations running smoothly
• Investigate fraud and risk cases, taking appropriate action when needed
• Track operational performance and KPIs using Google Sheets and internal tools
• Identify recurring issues and contribute to process and operational improvements

Requirements:

• Native Spanish and excellent English communication skills (both written and verbal at C1 level)
• Solution-oriented mindset with solid project management skills
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables
• Ability to organize tasks, set priorities, and drive execution autonomously
• Proactive approach with strong ownership of tasks and responsibilities
• Detail-oriented approach
• Excellent communication and interpersonal skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits:

• Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

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