Responsibilities:

• Research and resolve issues reported by clients' end-users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to reproduce customer issues.
• Ensure confidentiality of all log-in and passwords.
• Document customer interactions according to standard operating procedures.

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages, including minor and major medical expense insurance, dental, vision, and life insurance
• Paid birthday leave
• Paid time off starting at 21 days in the first year
• Weekly food vouchers
• Life insurance
• Savings fund

Requirements:

• Must be willing to complete assessments, including a typing test of 25+ wpm.
• Great communication skills, written and oral.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, with ability to work with process and information changes.
• Must be at least 18 years old.
• Must have at least a high school diploma or GED.
• Must be willing to participate in a background screening.

Recommended:

• Experience with customer service via phone, email, and live chat support
• Experience in customer service, sales, billing, collections, and technical support

Job Data by YubHub.

Responsibilities:

• Solve ECU-related issues during engine test bed testing of internal combustion engines and hybrid powertrains.
• Adapt calibration data to fulfil emissions limits, drivability concerns, fuel consumption targets, performance targets, etc.
• Steer development and implementation of improvement measures to avoid ECU-related issues and improve KPIs for engine or hybrid system operation.

Profile:

• Degree in mechanical engineering, electrical engineering, mechatronics, physics or comparable studies.
• Genuine interest and knowledge in internal combustion engines and hybrid powertrains.
• Knowledge in automotive electronics is desirable.
• Knowledge of automotive communication systems (CAN, etc.) is desirable.
• Ability to investigate root cause of issues, analyse data and formally present and report testing results.
• High level of coordination, communication and team skills.
• Good knowledge of English.
• German desirable, but not compulsory.

Benefits:

• Medical insurance for employees (50% pays AVL Iberica).
• Flexible schedule regulation.
• Training programs.
• Annual bonus for goals.
• Kids Club, gifts for the smallest of the family.

Job Data by YubHub.