This role is responsible for creating structure, clarity, and control across intake, prioritization, and execution. It requires someone who can independently hold the model together without relying on external steering.

Core Responsibilities:

Roadmap and Strategy

• Define and maintain a clear Salesforce roadmap aligned with business priorities and platform evolution.
• Translate strategic needs into structured initiatives rather than isolated requests.
• Plan and structure the onboarding of new business units or acquisitions into the Salesforce environment, defining the approach for integrating new teams, data, and processes into the existing setup.

Backlog and Intake Management

• Own and actively drive the CRM backlog end-to-end.
• Enforce structured intake and ensure all requests are properly scoped and documented before entering the backlog.
• Translate and challenge business needs, pushing back where requirements lack clarity, create unnecessary complexity, or conflict with platform best practices.

Prioritization and Stakeholder Management

• Lead prioritization across a complex, global stakeholder landscape with competing demands.
• Apply consistent prioritization logic under pressure, balancing business value, technical risk, and platform health.
• Communicate priorities and trade-offs clearly to both technical and non-technical audiences.

Execution and Governance

• Drive execution clarity, ensuring stories are well-defined, acceptance criteria are set, and delivery teams have what they need to move.
• Own governance adherence across all CRM change processes.
• Delegate and oversee CRM updates, enhancements, and administration.
• Maintain platform control, managing technical debt alongside new feature development and actively driving toward sustainable solutions rather than quick fixes.
• Create real transparency through consistent reporting on backlog health, delivery progress, and platform status for stakeholders and leadership.

Required Experience, Skills and Qualifications:

• 4+ years of experience in Salesforce product management in a complex, multi-stakeholder environment.
• Demonstrated track record of owning a Salesforce backlog and driving structured delivery independently.
• Experience in global or enterprise environments with multiple stakeholder groups.
• Experience transitioning a Salesforce environment from implementation to operational scale.
• Strong understanding of how CRM supports sales and marketing processes.
• Experience working with governance models and controlled change processes.
• Experience working closely with Salesforce admins, developers, and architects in a delivery context.

Non-Negotiables

• Proven ability to prioritize under pressure and push back on senior stakeholders when requirements lack clarity.
• Strong working knowledge of Salesforce, including how configuration, data models, and processes interact.
• Ability to assess technical implications of decisions and collaborate effectively with admins, developers, and architects.
• Deep understanding of Salesforce architecture, including objects, data model, automation, integrations, and platform limitations.
• Strong awareness of technical debt and experience actively managing and prioritizing it alongside new feature development.
• Highly structured thinking with clear, consistent communication across technical and non-technical audiences.
• Ability to independently drive work forward without constant oversight.
• 100% fluent in English, written and spoken.

Job Data by YubHub.

Contractors will support customer interactions across phone and email channels, assisting with product inquiries, order-related questions, and post-purchase support.

Scope of Services

• Providing customer support through inbound phone and email interactions
• Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge
• Supporting order placement, tracking, returns, and general account inquiries
• Addressing customer concerns using a solution-oriented and professional approach
• Delivering a customer experience aligned with premium retail standards
• Documenting interactions in designated systems as required for service delivery
• Following general service guidelines while adapting communication to meet individual customer needs

Work Structure

• Services are performed remotely
• Client support is primarily needed during operating hours of Monday through Friday, 9:00 AM to 6:00 PM Turkey Time
• Contractors indicate their availability within these hours and are offered work based on project needs and availability
• Work volume may vary and is not guaranteed
• Contractors may support up to full-time hours depending on business demand and individual availability

Ideal Profile

• Native or near-native fluency in German
• Strong professional-level English communication skills (spoken and written)
• Experience in customer service, call center support, or customer-facing roles
• Retail or e-commerce experience preferred
• Comfortable managing both phone and written customer interactions
• Strong communication, problem-solving, and multitasking skills
• Ability to work independently in a remote environment

Technical Requirements

• Reliable high-speed internet connection
• Quiet, private workspace suitable for voice interactions
• Laptop provided

Compensation

• Competitive rates based on experience, market alignment, and project requirements
• Payment terms and structure will be outlined during the contracting process

Job Data by YubHub.