As a Desktop Support Technician, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets.

Key responsibilities include:

• Managing customer tickets according to established Service Level Requirements (SLRs)
• Troubleshooting and resolving user computer issues, including hardware and software-related concerns
• Ensuring customer-related tasks are completed within set timelines
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Assisting other technicians in resolving complex issues

The work requires physical effort, including lifting and carrying 50 lbs., working in confined spaces, and standing or sitting for 8 hours at a time.

Basic Qualifications:

• US Citizen with an active DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Pay Details: The hourly rate range for this position is $30/hour - $34/hour. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional Information: The Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport, under the Service Management, Integration, and Transport (SMIT) portion of NGEN.

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