As a Warehouse Lead, you will be an important member of our operation, assisting supervisors and managers with the development and management of hourly associates. You will have warehousing experience and a proven track record in a leadership role. The successful candidate must be technology-oriented and possess strong attention to detail. Your responsibilities will include helping run department operations and leading the department when supervisors and managers are away.

Responsibilities:

• Assist supervisors and managers with associate development and management
• Help run department operations
• Lead department in the absence of supervisors and managers

Requirements:

• 1+ year in a leadership role
• 1+ year of warehousing experience
• Ability to stand for most of the day
• Ability to lift up to 40lbs
• Inventory experience
• Cycle counting
• Detailed-oriented
• Inventory management systems
• Problem solver

Perks of working for ShipMonk:

• Wages starting at $18.50/hour
• Benefits (health, dental, vision) after 60 days of employment
• Life insurance and short-term disability
• Paid time off
• Tenure pay increases
• Opportunities for additional job-skills training, including heavy equipment operation and technical skills development

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Responsibilities:

• Support and execute the weekly training plan, per facility, per shift schedule
• Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
• Coordinate the training Ambassador-identification and certification program
• Support and validate new hire onboarding processes and Ambassador training methods
• Support the site-level Associate Experience Week program, for new Salaried leaders
• Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
• Manage Asana-based ticketing system for training requests, and ensure tickets are actioned within expected timelines
• Develop and track effectiveness of training programs, including orientation
• Actively seek ongoing skill development
• Fully understand operational processes/workflows and daily production goals
• Solve problems, react quickly and productively, and serve as a resource for specific problems
• Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor

Requirements:

• Reliable attendance and punctuality
• Strong work ethic with the ability to manage multiple priorities
• Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting
• Proven skills observing performance and identifying performance gaps
• Exceptional verbal and written communication skills
• Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools

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Job Details:

• Starting pay: $16.00/hour
• Weekly pay every Friday
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday

Responsibilities:

• Pick, pack, and sort products accurately and with care
• Prepare orders for shipping, maintaining a smooth fulfillment network
• Rotate through various warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Maintain organization and a safe workspace
• Utilize tech tools such as scanners, iPads, and handheld devices
• Support other departments as needed

Requirements:

• Strong work ethic and positive attitude
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Effective communication in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but not required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training and opportunities for skill growth
• Chance to be part of a team driving the future of e-commerce
• Commitment to safety and a supportive work environment
• Daily payout option with the Rain app
• Clean, organized, and collaborative workplace

Seasonal Employment: This is a seasonal, full-time position with potential conversion to regular employment based on business needs and individual performance.

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As Senior Manager, Operations Continuous Improvement, you will lead continuous improvement as a key partner to the site GM. You will establish a CI roadmap, drive project cadences, and deliver high-impact projects.

Responsibilities:

• Build & Lead Site-Level CI: Develop and own the site's CI roadmap, ensuring projects are executed on and validated, with clear timelines and accountability.
• Create visibility for Ops CI work across the organization through a consistent cadence of reviews and change management.
• Drive Performance Improvement: Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes.
• Set and track KPIs for CI project outcomes and report on progress to senior leadership.
• Partner with General Managers and functional leaders to identify and size improvement opportunities.

Change Management & Culture:

• Champion a culture of continuous improvement across ShipMonk.
• Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
• Lead change management efforts for major CI initiatives.

Partner with Central Process Excellence:

• Serve as the primary interface between the CI function and the Process Excellence (PE) team.
• Feed the PE team with real-world signals from the ops floor.

Data, Analytics, & Tooling:

• Use data to drive every stage of the CI lifecycle.
• Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends.

Requirements:

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.
• Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.
• Demonstrated track record of building CI functions or programs with measurable financial and operational impact.
• Deep proficiency in Lean and/or Six Sigma methodologies.

Nice to Have:

• Experience building and running a CI cadence & process from scratch in a high-growth, operationally complex environment.
• Familiarity with WMS and the ability to leverage system data directly in improvement work.
• Experience managing complex projects working cross-functionally with commercial, analytics, product development, and operations.

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About the Role: Lead Leaders. Scale the Future of CX.

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You'll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

What You'll Be Rocking Every Day

Lead Through Leaders

• Manage, mentor, and develop CX Managers overseeing multi-site teams.
• Build strong leadership rhythms around coaching, calibration, and accountability.
• Develop future leaders through performance reviews, succession planning, and growth frameworks.
• Foster a culture of trust, ownership, accountability, and results across distributed teams.

Own the Metrics That Matter

• Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
• Use data to identify trends, build action plans, and execute performance improvements.
• Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
• Lead WBRs and MBRs that move from reporting to real operational impact.

Champion the Merchant Experience

• Act as the senior escalation point for complex or high-value merchant concerns across the region.
• Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
• Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
• Identify root causes and drive proactive communication strategies to prevent repeat issues.

Drive Innovation and Efficiency

• Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
• Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
• Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
• Balance innovation with operational discipline - ensuring change drives measurable results.

Build Systems That Scale

• Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
• Support network-wide standardization of reporting, quality assurance, and process excellence.
• Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.

Champion Culture and Engagement

• Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
• Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
• Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.

What Makes You a Great Fit

• You've Led Leaders - you know how to develop managers and scale performance across sites.
• You're Both Analytical and Empathetic - you manage through data but lead through people.
• You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
• You're Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
• You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
• You're Ambitious and Growth-Minded - you don't shy away from challenges; you seek them. You'll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

• 6–8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
• At least 3+ years managing managers or multi-site teams
• Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
• Experience in 3PL, logistics, or eCommerce fulfillment environments
• Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
• Familiarity with CRM, ticketing, and workforce management platforms
• Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps

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As a Seasonal FT Warehouse Associate, you will play a crucial role in the day-to-day operations of the warehouse, ensuring that packages are shipped quickly and efficiently.

Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Maintain organization and a safe, clean workspace
• Use the latest tech tools to make your work faster and more accurate
• Support other departments whenever needed

Requirements:

• Strong work ethic and positive attitude
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but not required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that's driving the future of e-commerce
• Commitment to safety – prioritization of a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace

Schedule:

• Various shifts available, including Sunday – Wednesday and Monday – Thursday
• Mandatory overtime may be required based on business needs

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Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Stay active and engaged in a fast-paced, high-energy warehouse environment
• Help maintain organization and a safe, clean workspace
• Use the latest tech tools to make your work faster and more accurate
• Jump in to support other departments whenever needed

Requirements:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but no experience required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that's driving the future of e-commerce
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility

XML job scraping automation by YubHub

As a Seasonal FT Warehouse Associate, you will play a crucial role in the day-to-day operations of the warehouse, ensuring that packages are shipped quickly and efficiently.

Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Stay active and engaged in a fast-paced, high-energy warehouse environment
• Help maintain organization and a safe, clean workspace
• Use the latest tech tools to make your work faster and more accurate
• Jump in to support other departments whenever needed

Requirements:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but no experience required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that's driving the future of e-commerce
• Commitment to safety – prioritization of a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace

Schedule:

• Various shifts available, including Sunday – Wednesday and Monday – Thursday

Pay:

• Starting pay: $16.00/hour
• Weekly pay every Friday

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At ShipMonk, we know great leaders come from many backgrounds , and military service is one of them.

If you've supervised teams, led missions, maintained accountability for people or equipment, coordinated logistics, or made decisions in fast-moving environments, you've already developed many of the skills we're looking for in an Operations Supervisor.

Whether you're transitioning from active duty or looking for your next civilian leadership opportunity, ShipMonk offers a fast-paced environment where ownership, teamwork, accountability, and execution drive success.

Why military leaders thrive here

Military leaders know how to lead people, set expectations, maintain accountability, adapt when the plan changes, and execute against a mission.

Those same skills are essential in our fulfillment operations.

At ShipMonk, you'll find:

• Real leadership responsibility from day one
• A team of approximately 25–30 associates to lead and develop
• Clear operational objectives and measurable KPIs
• Data-driven decision making
• A team-first culture
• Continuous improvement and innovation
• An environment that values accountability and ownership
• Opportunities to continue growing as the company grows

What you'll do

• Lead, coach, mentor, and develop approximately 25–30 warehouse associates
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance
• Lead shift huddles and communicate daily priorities
• Monitor operational KPIs and adjust labor and workflows as conditions change
• Use operational data to identify root causes and improve performance
• Train and develop associates while identifying future frontline leaders
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems
• Maintain inventory accuracy and equipment, sanitation, and safety standards
• Communicate clearly and make sound decisions in a fast-paced environment
• Identify opportunities to improve processes, eliminate waste, and strengthen execution

What we're looking for

• 1–3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply chain, or a related environment
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives
• Strong communication, organizational, and problem-solving skills
• Ability to interpret data and use metrics to improve performance
• Flexibility to work days, nights, weekends, holidays, or overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

What success looks like

In your first 30 days: You're learning the operation, building relationships with your team, and translating your leadership experience into ShipMonk's environment.

In 90 days: You're confidently owning your department's people and performance, using data to make decisions, and identifying ways to improve execution.

In year one: You've built a strong team, delivered results, developed others, and positioned yourself to continue growing within ShipMonk.

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As a Seasonal Warehouse Associate, you will play a crucial role in our fulfillment center operations. You will pick, pack, and sort products with accuracy and care, prepare orders to ship quickly and efficiently, and rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects.

Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Stay active and engaged in a fast-paced, high-energy warehouse environment
• Help maintain organization and a safe, clean workspace
• Use the latest tech tools to make your work faster and more accurate
• Support other departments whenever needed

Requirements:

• Strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but no experience required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that's driving the future of e-commerce
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe

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ShipMonk is looking for early-career talent to join our Pittston fulfillment operations as an Operations Supervisor.

This isn't a program where you spend your first year watching from the sidelines. You'll learn our business while taking on real frontline leadership responsibility , leading approximately 25–30 associates, managing performance, working with operational data, solving problems, and helping your department improve.

What you'll do

• Lead, coach, and develop approximately 25–30 warehouse associates
• Run shift huddles and set clear daily priorities for your team
• Monitor productivity, throughput, quality, accuracy, attendance, and safety
• Learn how to allocate labor based on volume and operational priorities
• Use data to understand performance and identify root causes
• Coach associates and provide clear, timely feedback
• Partner with Operations leaders and teams across HR, Safety, Quality, and Engineering
• Help onboard and train new associates
• Identify opportunities to eliminate waste and improve processes
• Maintain a safe, organized, and compliant work area
• Learn the operation from the floor up while progressively taking greater ownership

What we're looking for

We're especially interested in early-career candidates who have:

• An interest in building a career in operations, supply chain, logistics, fulfillment, or people leadership
• Exposure to a professional or operational environment through an internship, co-op, part-time job, project, or other relevant experience
• Demonstrated leadership potential through work experience, campus organizations, athletics, volunteer leadership, military experience, or other team environments
• Comfort working with data and metrics to understand performance and solve problems
• Strong communication and interpersonal skills
• A willingness to spend the majority of the shift on the fulfillment floor working directly with your team
• Flexibility to work days, nights, weekends, holidays, and overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

What success looks like

In your first 30 days: You're learning the operation, getting to know your team, understanding the KPIs that drive your department, and spending significant time learning directly on the floor.

In 90 days: You're increasingly accountable for your team's performance, using data to identify problems, coaching associates, and beginning to identify opportunities to improve your operation.

In year one: You understand how people, labor, inventory, technology, and process come together to run a high-volume fulfillment operation. You've built real frontline leadership experience and demonstrated your ability to continue taking on more at ShipMonk.

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We ship thousands of orders every day for more than 1,500 ecommerce brands, and the supervisors who lead our floors are the reason it works.

This is not a maintenance role. We are still building how we operate, and we want leaders who want to build with us.

Why this role is different

At large 3PLs, the process often already exists. Your job is to follow it.

At ShipMonk, you'll find a company with real scale but still small enough that your ideas can actually change how things work. If you see a smarter way to run a shift, improve productivity, reduce walk time, or solve a quality problem, you can propose it, test it, and see it go live.

The people who grow here are the ones who treat their department like it's theirs.

We believe in developing our people and promoting from within whenever we can. Strong performers have opportunities to take on greater responsibility and continue growing their careers at ShipMonk.

About the role

You'll own your department: the people, the processes, and the numbers.

You'll report to a Warehouse Manager and work alongside other operations leaders to keep the building running well. This is a floor-level leadership role, and your team will know very quickly whether you're invested in them.

What your day actually looks like

• Start the shift with a team huddle, setting priorities and making sure everyone knows what a successful day looks like
• Lead, coach, and develop approximately 25–30 warehouse associates
• Monitor KPIs in real time and adjust before a small problem becomes a big one
• Manage labor allocation, throughput, productivity, accuracy, attendance, and safety
• Coach associates directly on the floor, catching issues early and helping people improve
• Adjust labor and priorities as volume and business needs change
• Work across departments when an operational handoff or process breaks
• Use operational data to identify root causes and opportunities for improvement
• Onboard new associates and help them reach full productivity
• Maintain a clean, safe, and compliant work environment
• Communicate results, risks, and priorities clearly to your manager and peers

What you'll own

• A team of approximately 25–30 associates and their performance, development, and day-to-day experience
• Department KPIs including throughput, accuracy, productivity, quality, and safety
• Labor allocation and execution against the daily operating plan
• Process improvement within your department
• Inventory accuracy within your area
• Equipment, sanitation, and safety standards
• Clear communication across teams and shifts

What you'll need

• 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
• Experience leading teams and holding people accountable to performance expectations
• Comfort working with operational data and using metrics to identify problems and improve results
• Strong communication, organization, and problem-solving skills
• Ability to work on your feet for most of the shift and lift up to 50 lbs.
• Flexibility to work weekends, holidays, and overtime based on business needs

Nice to have

• Experience with warehouse management or inventory systems
• Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
• Experience with Lean, Kaizen, Six Sigma, or other continuous-improvement methodologies

What success looks like

In your first 30 days: You know your team by name, understand your department's current numbers, and have identified at least one opportunity to improve.

In 90 days: Your team understands what good looks like, your KPIs are moving in the right direction, and you've started making improvements that stick.

In year one: You've built a strong-performing department, developed people on your team, and demonstrated that you're ready to continue growing with ShipMonk.

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As an Operations Manager, you will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for leading, developing, and engaging a team of ShipMonk leaders; with one of your main focuses being to inspire, mentor, and coach your team to constantly improve and grow as individuals and professionals.

Responsibilities:

• Create and maintain a safe work environment for all Associates and Leaders
• Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
• Partner with other managers to share best practices across shifts and the network

Requirements:

• Bachelor's degree highly preferred
• 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members
• Effective communication and collaboration skills
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

Benefits: No benefits mentioned in the job posting.

Core Values:

• Merchant-first: We handle the logistics so our merchants can focus on what they do best,growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

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Job Details:

• Starting pay: $16.75/hour
• Weekly pay every Friday
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday

Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Maintain organization and a safe, clean workspace
• Use the latest tech tools to make your work faster and more accurate
• Support other departments whenever needed

Requirements:

• Strong work ethic and positive attitude
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but not required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that's driving the future of e-commerce
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app
• A clean, organized, and collaborative workplace

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Job Details:

• Position Type: Seasonal / Full-Time
• Starting Pay: $16.75/hour
• Weekly pay every Friday
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday

Locations:

• PA1 – ShipMonk Fulfillment Center, 285 Centerpoint Blvd., Pittston, PA 18640
• PA2 – ShipMonk Fulfillment Center, 160 Research Dr., Pittston, PA 18640

Night Shift Hours:

• MFN: Monday – Friday | 6:30 PM – 3:00 AM
• NA: Sunday – Wednesday | 6:30 PM – 5:00 AM
• NB: Wednesday – Saturday | 6:30 PM – 5:00 AM

Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Maintain organization and a safe, clean workspace
• Use the latest tech tools to make your work faster and more accurate
• Support other departments whenever needed

Requirements:

• Strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but no experience required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app
• A clean, organized, and collaborative workplace

XML job scraping automation by YubHub

Job Details:

• Starting pay: $16.75/hour
• Weekly pay every Friday
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday

Responsibilities:

• Pick, pack, and sort products with accuracy and care
• Prepare orders to ship quickly and efficiently
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
• Stay active and engaged in a fast-paced, high-energy warehouse environment
• Help maintain organization and a safe, clean workspace
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Support other departments whenever needed

Requirements:

• Strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy)
• Ability to communicate effectively in English or Spanish
• Must be 18 years or older
• Previous warehouse experience is a plus, but no experience required

Benefits:

• Competitive starting pay + weekly pay
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that's driving the future of e-commerce
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe

XML job scraping automation by YubHub

You'll be responsible for keeping your team focused, productive, safe, and aligned while making real-time decisions that directly impact our ability to deliver for our merchants.

Responsibilities

• Start the shift with a team huddle and set clear priorities and expectations
• Lead, coach, and develop approximately 25–30 warehouse associates
• Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time
• Adjust labor and workflow as volume and priorities change
• Coach associates directly on the floor and address performance issues early
• Troubleshoot operational issues and coordinate with other departments when problems arise
• Use performance data to identify root causes and improve results
• Train and onboard new associates
• Maintain inventory accuracy, equipment standards, sanitation, and safety
• Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues

Requirements

• 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
• Strong coaching and people-leadership skills
• Ability to make sound decisions in a fast-paced operation
• Comfort using data and KPIs to manage performance
• Strong communication and problem-solving skills
• Ability to work an overnight/night-shift schedule
• Flexibility to work weekends, holidays, and overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Nice to Have

• Experience with warehouse management or inventory systems
• Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
• Lean, Kaizen, Six Sigma, or other continuous-improvement experience

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Job Responsibilities:

• Team leadership & escalation: Lead, mentor, and schedule a team of IT Support Specialists, serving as the primary escalation point for complex issues, and conducting 1:1s and performance check-ins.
• IT operations & systems: Own support and administration of core platforms, oversee device inventory and lifecycle programs, and manage end-to-end onboarding/offboarding lifecycles.
• Ticket queue, SLAs & documentation: Own IT helpdesk queue health, maintain documentation standards, and identify areas for workflow automation.
• Projects, vendors & cross-site coordination: Plan and lead multi-site initiatives, manage vendor relationships, and collaborate with remote/global IT teams.
• Security, compliance & metrics: Support identity and access security programs, track SLA performance, and identify process gaps.
• People & team development: Facilitate training, run regular 1:1s, and ensure a smooth handoff of ownership when team members transition.

Requirements:

• 4+ years of IT support experience in a mixed warehouse and corporate environment, including 1-2 years in a lead, senior, or supervisory capacity.
• Strong understanding of G-Suite, Microsoft admin tools, and Slack/Zoom.
• Experience managing MDM platforms, asset tracking tools, and physical security/access platforms.
• Proven ability to manage a ticket queue, lead and develop people, and coordinate multi-site technical projects.

About ShipMonk: ShipMonk is a growth partner for merchants, providing cutting-edge technology and a network of owned and operated fulfillment centers.

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As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues.

By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

Responsibilities

• Work Order & Operational Triage: Review open work orders and identify items requiring immediate feedback. Determine when escalation or clarification is needed from Warehouse or Happiness Engineers. Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently. Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise: Develop and maintain full comprehension of all warehouse departments and fulfillment processes. Conduct periodic check-ins with department leads to stay aligned on priorities. Assist warehouse teams with priority Special Project tasks when needed. During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Client Communication & Scope Definition: Communicate with clients to define project scope, gather requirements, and clarify expectations. Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution: Align Operations with project objectives and ensure clear execution instructions. Create orders and manage receivings to support project execution. Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines: Track progress against deadlines and milestones. Adjust strategy proactively to protect timelines.
• Client Experience & Resolution: Provide consistent updates to clients throughout the project lifecycle. Proactively identify and resolve issues impacting success. Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity: Maintain communication with Sr. CXL and Liaison team members. Ensure proper documentation of Special Projects. Support PTO/OOO coverage planning to maintain continuity.

Requirements

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Benefits

• Competitive Salary + Bonus
• Paid Time Off + Paid Holidays
• Health, Dental, Vision + 401k with Match
• Company Events, Wellness Programs & More
• HQ in Fort Lauderdale + Global Fulfillment Network
• Inclusive, Growth-Oriented Culture

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As Assistant General Manager, Fulfillment Center Operations, you will be responsible for managing daily operations, including inbound receiving, outbound accuracy, inventory accuracy, equipment maintenance, and sanitation standards.

Key responsibilities include:

• Managing thousands of daily decisions while keeping a team of 40+ people aligned
• Owning the P&L, driving KPIs, and building supervisory leadership
• Setting expectations and holding the team accountable
• Tracking labor cost, throughput, error rates, and understanding what levers to pull when they're off
• Hiring supervisors, developing frontline leads, and building a team that doesn't need you to solve every problem
• Working with customer service, sales, and other facility leaders to prevent downstream problems

Requirements:

• 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more
• Experience managing a facility budget and hitting operational KPIs
• Comfort with WMS and enterprise tools (Excel, project management software, process documentation)
• A track record of building supervisory layers
• Strong communication skills to present to executives and work on the warehouse floor
• Lean Six Sigma certification is a plus

Perks:

• Full medical, dental, and vision coverage
• Unlimited PTO
• 401(k)
• Referral bonus program

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