As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures.

You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities, which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.

You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Responsibilities

• Provide mentorship, guidance, and career development to team members
• Implement escalation channels
• Lead a high-performing team through transition
• Establish team goals and measure progress
• Identify actionable insights and suggest recommendations

Requirements

• 2-3 years of prior relevant people management experience
• Campaign/client management skills
• Account management
• Consultative skills
• Strong analytical and creative problem-solving skills
• Experience following KPIs
• Providing constructive criticism and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for the development of teammates
• English language proficiency (C1)

What We Offer

• Competitive industry salaries
• Comprehensive benefits packages
• Health & Wellness: Private Health & Life Insurance plan
• Transportation Allowance
• Meal Allowance

Job Data by YubHub.

Responsibilities:

• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide technical-based customer assistance through voice, chat, email, and other channels
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer's interest and satisfaction being the primary goal
• Ability to become part of the customers' purchase journey, understanding their needs and celebratory life moments, and answering product and inventory-related questions
• Fashion Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in French (C1/C2) and English (C1/C2) speaking and writing
• Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions
• Great communication skills, written and oral
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (Chat, Email & Phone)
• Strong working knowledge of systems and PC-based internet and software applications
• Empathize with customers that are experiencing issues, and help them resolve their issue
• Navigate documentation and resources to provide world-class service
• Clear Communicator - customers leave interactions with zero confusion
• Problem Solver - Ability to identify and troubleshoot issues
• Coachable - Open to feedback and can show improvement
• Being willing to work in shifts rotation, including weekends and holidays (if needed)

Benefits:

• Private Health and Life insurance with Generali
• Transportation allowance: 65€ gross/month
• Meal allowance: 85€ net/month
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
• Salary: 1150 EUR gross monthly (14 salaries per year)

Job Data by YubHub.

Responsibilities:

• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide technical-based customer assistance through voice, chat, email, and other channels
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer's interest and satisfaction being the primary goal
• Ability to become part of the customers' purchase journey, understanding their needs and celebratory life moments, to answering product and inventory-related questions, and processing customer and payment details
• Fashion Savvy
• Ability to effectively and correctly communicate verbally and in written format
• Other duties as assigned

Role Requirements:

• Must be bilingual in Italian (C1/C2) and English (C1/C2) speaking and writing
• Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions
• Great communication skills, written and oral
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (Chat, Email & Phone)
• Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
• Empathize with customers that are experiencing issues, and help them resolve their issue
• Navigate documentation and resources to provide world-class service
• Clear Communicator - customers leave interactions with zero confusion
• Problem Solver - Ability to identify and troubleshoot issues
• Coachable - Open to feedback and can show improvement
• Being willing to work in shifts rotation, including weekends and holidays (if needed)

Benefits:

• Private Health and Life insurance with Generali
• Transportation allowance: 65€ gross/month
• Meal allowance: 85€ net/month
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
• Salary: 1150 EUR gross monthly (14 salaries per year)

Job Data by YubHub.

Responsibilities:

• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide technical-based customer assistance through voice, chat, email, and other channels
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer's interest and satisfaction being the primary goal
• Ability to become part of the customers' purchase journey, understanding their needs and celebratory life moments, and answering product and inventory-related questions
• Fashion Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in German (C1/C2) and English (C1/C2) speaking and writing
• Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions
• Great communication skills, written and oral
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (Chat, Email & Phone)
• Strong working knowledge of systems and PC-based internet and software applications
• Empathize with customers that are experiencing issues, and help them resolve their issue
• Navigate documentation and resources to provide world-class service
• Clear Communicator - customers leave interactions with zero confusion
• Problem Solver - Ability to identify and troubleshoot issues
• Coachable - Open to feedback and can show improvement
• Being willing to work in shifts rotation, including weekends and holidays (if needed)

Benefits:

• Private Health and Life insurance with Generali
• Transportation allowance: 65€ gross/month
• Meal allowance: 85€ net/month
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
• Salary: 1380 EUR gross monthly (14 salaries per year)

Job Data by YubHub.

Responsibilities:

• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide technical-based customer assistance through voice, chat, email, and other channels
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer's interest and satisfaction being the primary goal
• Ability to become part of the customers' purchase journey, understanding their needs and celebratory life moments, to answering product and inventory-related questions, and processing customer and payment details
• Fashion Savvy
• Ability to effectively and correctly communicate verbally and in written format
• Other duties as assigned

Role Requirements:

• Must be bilingual in Spanish (C1/C2) and English (C1/C2) speaking and writing
• Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions
• Great communication skills, written and oral
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (Chat, Email & Phone)
• Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
• Empathize with customers that are experiencing issues, and help them resolve their issue
• Navigate documentation and resources to provide world-class service
• Clear Communicator - customers leave interactions with zero confusion
• Problem Solver - Ability to identify and troubleshoot issues
• Coachable - Open to feedback and can show improvement
• Being willing to work in shifts rotation, including weekends and holidays (if needed)

Benefits:

• Private Health and Life insurance with Generali
• Transportation allowance: 65€ gross/month
• Meal allowance: 85€ net/month
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
• Salary: 1150 EUR gross monthly (14 salaries per year)

Job Data by YubHub.