Key Responsibilities

• Provide exceptional customer service for internal and external customers.
• Build strong relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Follow customer-specific standard operating procedures (SOPs).
• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.
• Follow credit approval processes to minimize financial risk.

Performance Expectations

• Meet department KPI requirements.
• Consistently meet deadlines and service commitments.
• Demonstrate strong attention to detail and organizational skills.
• Support continuous process improvement initiatives.
• Collaborate effectively with team members and other departments.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and transportation management systems.

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Job Data by YubHub.