The post holder coordinates a broad range of operational, administrative, workforce, IT, clinical systems, and communication functions.

The role requires a high degree of organisation, initiative, confidentiality, and professional judgement.

Main duties of the job:

• Coordinate meetings, including weekly clinical meetings, maintain records, and track action.
• Coordinate clinical staff leave, absences, and rotas for doctors, pharmacists, physician associates, nurses, and HCAs, following management approval.
• Arrange authorised locum cover and coordinate onboarding, induction, and leaver processes for staff, trainees, and locums.
• Arrange system access, email accounts, and Smartcards for starters and locums.
• Provide first-line IT support for practice systems.
• Manage user accounts, access permissions, password resets, and IT service desk requests.
• Coordinate Smartcard queries, system updates, and IT equipment records.
• Monitor systems and escalate faults or concerns.
• Order stationery and printer supplies and maintenance.
• Manage staff notices, system updates, and operational reminders.
• Maintain the practice website and patient-facing media content.
• Produce operational reports, including telephone call volumes and queue times.
• Maintain accurate records and identify recurring issues for the SMT.
• Respond to routine patient enquiries and resolve administrative concerns within the role's remit.
• Record concerns appropriately and escalate complaints, clinical issues, and complex matters to the relevant manager.

Benefits:

• NHS pension
• Comprehensive induction and orientation programme
• Being part of an excellent, well-established team, which is social and supportive

Person Specification:

• Excellent written and verbal communication; ability to communicate professionally with staff, patients, and external organisations.
• High level of IT literacy; confidence learning new systems; ability to troubleshoot routine IT/system issues.
• Experience in a busy administrative, coordination, or operational environment; managing competing priorities; handling confidential information; working independently.
• Excellent organisation and time management; ability to prioritise, meet deadlines, and follow actions through to completion.
• Ability to work effectively with colleagues at all levels and build positive working relationships.

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You'll work Monday to Saturday with varying shifts, including evenings and weekends, and may be asked to work up to full-time hours during peak periods.

As a Customer Assistant, you'll provide five-star service, recommend and sell M&S Food products, and drive sales growth.

Key responsibilities include:

• Delivering exceptional customer service
• Confidently recommending and selling M&S Food products
• Utilising digital tools to enhance the customer experience
• Working collaboratively as part of a team
• Adapting to changing demands and priorities

In return, you'll receive a competitive salary and benefits package.

M&S is committed to creating an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.

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You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Responsibilities include:

• Providing five-star service at pace
• Meeting strong customer demand head-on
• Utilising digital tools to enhance the customer experience
• Contributing to a positive, high-energy environment
• Adapting to changing demands of the retail environment

Requirements:

• Down-to-earth and thrive under pressure
• Passionate about M&S Food products
• Digitally confident
• Team player
• Flexible and able to work across various areas of the store

Working hours:

• Sunday 11:45-19:45
• Saturday 14:45-22:45
• Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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