The successful candidate will be part of an IT team responsible for designing, deploying, maintaining, configuring, monitoring, and troubleshooting the IT infrastructure.

Primary Responsibilities

• Perform daily system administration, operation, and maintenance support activities in a physical and virtual environment.
• Provide primary support and management of the IT server infrastructure and hosted systems, focusing on areas such as Active Directory, permissions, storage, and Group Policy.
• Support first-tier technical staff with troubleshooting and resolving complex issues related to software tools, applications, databases, and system access.
• Analyze and resolve hardware and software problems for end-users, with a primary emphasis on server-related issues.
• Support System Administration of primary Omnissa/VMWare platforms across the site, among other technologies.
• Collaborate with hardware and software vendors to analyze, troubleshoot, and resolve issues.
• Recommend hardware and software solutions to meet end-user and IT needs.
• Support Cyber Security compliance and audit preparation in coordination with the Cyber Security Team.
• Consult with internal departments to identify customer needs and incorporate them into operational and project objectives.
• Stay up-to-date with industry computer security technology and practices, and possess technical skills and applicable experience with related technologies.
• Define and document best practices, technical guides, and support procedures.
• Interact with cross-functional project teams, including Software Development, Helpdesk, User Support, Cyber Security, Software Quality Assurance, End-Users, and Oversight.
• Participate in creating and maintaining documentation to ensure clear, concise, and accurate information is readily available to assist with incident resolution.
• Remediate security vulnerabilities.
• Communicate effectively via Microsoft Teams, email, and phone.

Basic Qualifications

• Requires a BA/BS in Computer Science or Information Technology (IT) from an accredited university and preferably 2+ years of related experience.
• Must be able to obtain and maintain a DOE Q security clearance.
• Must be detail-oriented.
• Exceptional analytical, technical, and problem-solving skills are required.
• Experience working in a fast-paced environment with competing priorities.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Experience with Microsoft Windows and Server Operating Systems and/or Oracle, RHEL, and Linux Operating Systems.
• Experience providing maintenance, operation, and troubleshooting of computer systems and networks.
• Operational knowledge of Microsoft platforms and/or Linux; and network equipment and architectures.
• Ability to work independently.

Preferred Qualifications

• DOE site experience.
• Active DOE clearance.
• Related industry-recognized certifications MCP, MCSE, CCNA, CCNP, Network+, and/or VMware VCP preferred.
• Experience in the administration of shared resources.

The salary range for this position is $59,150.00 - $106,925.00.

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