Key Responsibilities:

Operational Leadership

• Lead and oversee all RNS operational activities, ensuring announcements are processed accurately and distributed within established service levels.
• Maintain operational resilience and manage resource allocation to support business requirements across all shifts.
• Monitor team performance against key operational, quality, and customer service metrics.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and client experience.

Risk, Control and Governance

• Act as an escalation point for complex announcements, client issues, and operational incidents.
• Identify, assess, and mitigate operational, regulatory, and reputational risks.
• Ensure adherence to internal controls, procedures, regulatory obligations, and audit requirements.
• Maintain and regularly review operational procedures and documentation to ensure accuracy and compliance.

Customer and Stakeholder Management

• Build and maintain strong relationships with clients, internal stakeholders, and senior management.
• Support strategic client engagements and ensure effective resolution of customer concerns.
• Collaborate with Relationship Managers, Product Teams, Technology Teams, and other business areas to improve service delivery and support business objectives.

People Leadership and Development

• Lead, coach, and develop team members through regular performance reviews, mentoring, and training.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Support succession planning, workforce planning, recruitment, and talent development initiatives.
• Promote employee engagement and wellbeing across the team.

Product and Business Expertise

• Maintain expert knowledge of RNS products, services, regulatory requirements, and market developments.
• Provide guidance and support to clients and team members on complex product and operational matters.
• Participate in business change projects, product enhancements, testing activities, and service improvement initiatives.

Reporting and Strategic Support

• Prepare and present operational reports, performance metrics, risk assessments, and business updates to senior management.
• Support budget planning, capacity management, and strategic initiatives within the RNS function.
• Contribute to location strategy, operational scalability, and organisational growth initiatives.

Preferred Skills and Experience

• Bachelor's Degree in Business Management, Commerce, Business Analytics, Finance, or a related discipline.
• Significant experience in operations, financial services, customer service, regulatory services, or a related field.
• Proven experience leading and developing operational teams.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience managing risk, controls, compliance, and operational governance.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft 365 and operational reporting tools.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities while maintaining high service standards.

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This role will own the predictive analytics technology roadmap and operating model for LSEG Operations, working closely with Engineering, Operations, and Product Management to design forward-looking predictive and generative analytics solutions.

The role will lead our divisional reporting teams supporting Risk Intelligence, FTSE and Markets as well as a small, highly skilled team across predictive analytics, machine learning, database development, automation, and front-end application engineering.

Key areas of focus for the role include:

• Divisional Engagement: Build trusted partnerships with divisional leadership teams, product managers, and embedded Operations and Engineering delivery teams.
• Data, Technology & Practices: Develop multiyear investment strategies, technology and data roadmaps, and ways of working that enable agile proof-of-concept testing and seamless transition of successful pilots to LSEG Engineering for build and deployment.
• Culture Building: Partner with LSEG leaders and Operations Academy to build the knowledge, awareness, and organizational capabilities required to enable innovation at scale.
• Leadership: Lead predictive analytics, automation, and data visualization specialists, ensuring deep expertise, rapid delivery, and measurable business outcomes.

Key Responsibilities:

• Continually assess the applicability of emerging technologies, models, and ways of working for LSEG Operations.
• Drive investment planning for the Operations Metrics Office’s multiyear predictive analytics, tooling, and data modelling capabilities.
• Lead the design and development of proof-of-concept capabilities powered by AI and machine learning models.
• Secure access to new data sources for LSEG Operations in anticipation of future organizational and customer requirements.
• Create an Operations culture of innovation by facilitating pilot programs that support strategic focus areas and remove perceived barriers to execution.
• Drive team development to improve efficiency, strengthen delivery capability, and expand Operations expertise.
• Sponsor Operations Academy communities of practice for AI/ML and other emerging technologies and ways of working.
• Collaborate with Engineering and Product Management to influence technology roadmaps and align delivery with operational priorities.
• Directly lead a team of AI, machine learning, automation, and visualization professionals, maintaining high standards for delivery, adoption of industry-leading practices, and realization of business outcomes.

Key Capabilities:

• Demonstrate deep subject matter expertise and the ability to influence organizational thinking.
• Conceptualize and address highly complex, enterprise-wide business challenges across LSEG.
• Develop and implement strategy for LSEG Operations, with clear linkage to measurable business outcomes.
• Understand and apply industry-leading practices for LSEG Operations, driving adoption where required to improve performance and resilience.
• Communicate highly technical concepts clearly to non-technical business and executive stakeholders.
• Develop creative insights and correlation studies that support executive planning, performance management, and management reporting.
• Foster and maintain collaborative working relationships with stakeholders across all levels of LSEG.

Observation of Internal Controls:

• Demonstrate adherence to internal controls by following relevant procedures, maintaining appropriate records, and implementing internal and external audit actions in a timely manner.

Candidate Profile / Key Skills:

• Strong interpersonal and written communication skills, with the ability to influence stakeholders across all organizational levels.
• Demonstrable experience leading AI and machine learning professionals.
• Strong understanding of Python programming concepts and leading practices, supported by solid SQL skills.
• Extensive knowledge of MLOps approaches and their application in scalable analytics delivery.
• Extensive experience applying cloud computing capabilities to data, analytics, or automation solutions.
• Entrepreneurial mindset with the ability to interpret complex problem statements, gather relevant data, and propose practical, creative solutions.
• Educated to degree level or able to demonstrate equivalent professional experience.

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The Analyst will be part of a dynamic team working with colleagues across multiple locations and experience a truly multi-national culture.

Day-to-Day Responsibilities:

• Process data and apply it accurately to the database using technical and financial knowledge
• Ensure data quality, accuracy, timeliness and completeness
• Resolve queries from internal and external clients in a timely manner
• Support new projects to create and maintain content
• Work effectively within teams or independently, identifying and resolving problems
• Liaise with Data Operations, Customers and third-party suppliers
• Research new and review existing sources to ensure quality, timeliness and automation
• Support continuous improvement of the process
• Document policies, procedures and work processes
• Adhere to current data policies and procedures
• Backup other analysts in the team during their absence

Skills and Qualifications:

• Excellent written and verbal communication in English
• Understanding of Financial Markets
• Microsoft Office Skills – Outlook, Word, Excel
• Bachelor’s Degree (preferably related to Finance)

Benefits: LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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The Customer Success Management team is a cross-service, client-facing team within LCH, primarily focused on delivering an excellent end-to-end customer experience. The team acts as the first point of contact for customer and relationship queries, sitting within the broader Operations function and working closely with a wide range of internal business partners to support the customer base.

The successful candidate will support the day-to-day coordination of a team of Client Service specialists responsible for activities across the different asset classes operated by LCH. The role provides an opportunity to develop a deep understanding of our products, internal systems and processes while helping manage workload, support operational priorities, and provide day-to-day guidance to junior team members.

Key responsibilities of the role:

• Act as a key entry point for customer and relationship queries, using Service Cloud within Salesforce to support a shared mailbox and help ensure quick, efficient response times for customers.
• Create and maintain customer relationships globally, with regular engagement through email and phone.
• Support member escalations, helping members work through issues or concerns in a timely and effective manner while escalating complex matters appropriately.
• Support the distribution of member communications on behalf of the business and respond to incoming queries following key member notices.
• Ensure that platinum customers in the region are serviced appropriately and receive enhanced support in line with agreed service levels.
• Assist with day-to-day workload coordination and provide practical guidance to junior colleagues to support consistent service delivery.
• Support the Knowledge Portal by helping create and maintain content that enables customers to become more self-sufficient.
• Prepare customer management information for key business partners across the firm, highlighting engagement trends and member feedback across all LCH services.

Experience and skills required:

• Broad understanding of LCH businesses and the markets in which they operate.
• Strong relationship management or client service experience, ideally with existing market contacts.
• Experience supporting team delivery, assisting with workload coordination, or providing guidance to junior colleagues would be beneficial.
• Degree qualification or equivalent professional experience.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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The Clearing Operations team has specific responsibility for undertaking daily operational processes aligned to our SwapClear businesses. The team is also responsible for undertaking processes relating to the daily management of collateral (cash and non-cash) to reduce counterparty credit risk, and supports the processing of front office investment activities, which is predominantly reverse repos.

Responsibilities:

• Investigates and promptly resolves trade registration exceptions ideally within the first two hours of case ownership depending on the complexity of the case.
• Performs operational processes relating to event management, margin runs, backloading cycles and start of day batch in line with the business checklist.
• Completes post trade lifecycle events, such as Give Ups, Portfolio Transfers and Compression services.
• Liaises with business partners to ensure member / client / trade source and exchange queries are resolved promptly, ideally within the first two hours of case ownership depending on the complexity of the case.
• Proactively monitors the performance of the environments and works with IT to facilitate issue resolution.
• Participates in relevant ad-hoc testing and quality gate exercises ahead of technology releases.
• Daily use of Synapse, ALC, Murex, MNP and Clearview.

Other Responsibilities:

• Understand default management processes for clearing services and participate in annual fire drill exercises.
• Work closely with operational teams in other locations to build knowledge and complete daily activities.
• Manage own workload independently, whilst raising any issues or incidents with line management. Ensure internal procedures are followed, correct, reviewed regularly, and kept up to date.
• Production of daily, weekly and ad-hoc MIS for internal and external interested parties.
• Participate in Internal Audit reviews within the department as the need arises.
• Identify self-development areas on an ongoing basis and put in place action plans with line manager.

Requirements:

• Bachelor’s degree in Finance, Accountancy, Mathematics, Economics or any related discipline.
• Exposure of working in an operations role within a financial services or FMI environment.
• Knowledge of collateral / OTC derivatives and / or central clearing processes.
• Good oral and written communication skills.
• Detail orientated with excellent numerical / analytical skills.
• Ability to understand technical complexity of clearing processes.
• Risk and control mindset.
• Strong ability to learn and develop product knowledge.
• Ability to multitask and prioritise.

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You will help ensure that trades are accurately registered, netted, and settled across a range of Central Securities Depositories (CSDs) and International CSDs (ICSDs).

Responsibilities:

• Manage daily operational activities to ensure trades are correctly registered, netted, and settled on time
• Monitor and process corporate actions for cash equities
• Proactively oversee settlement positions across all LCH markets
• Communicate clearly and professionally with Clearing Members when issues arise
• Work with CSDs, ICSDs, settlement agents, and external service providers to resolve operational concerns
• Identify operational issues, log them appropriately, take ownership through to resolution, raise incidents, and escalate when needed
• Build and maintain strong knowledge of RepoClear and EquityClear products
• Collaborate with colleagues in London and across other business teams to strengthen cross-departmental understanding
• Respond promptly to Clearing Member queries via phone or email
• Maintain strong relationships with Clearing Members
• Take ownership of your development by identifying skills gaps, building actionable development plans, and proactively working toward subject-matter expertise
• Manage your workload independently with minimal supervision while supporting team members when capacity allows
• Maintain and update static data across the clearing platform
• Reconcile nostro and depot accounts daily
• Recommend new ideas and opportunities to drive innovation, reduce costs, and enhance operational efficiency
• Support the implementation of operational controls and risk management requirements
• Ensure all internal procedures are followed, regularly reviewed, kept up-to-date, and accurately maintained
• Participate in Internal Audit reviews when required
• Follow departmental security policies
• Maintain awareness of business continuity procedures and your role within them
• Demonstrate strong knowledge of Service Level Agreements (SLAs), rules, regulations, and relevant operational procedures
• Monitor Clearing Member performance and escalate concerns when appropriate
• Apply a strong understanding of the incident management process

Requirements:

• Bachelor’s degree in Finance, Economics, Accounting, Business Administration, or an equivalent field of study
• Solid Excel skills
• Experience working with analytical or reporting tools such as Power BI or other data-visualisation platforms (nice to have)
• Working knowledge of CSD/ICSD processes and systems (preferred)
• Familiarity with SWIFT messaging (advantageous)
• Experience in back-office operations, settlements, Corporate Actions or a similar environment (beneficial)
• Excellent written and verbal communication skills
• A proactive mindset and a commitment to ongoing learning and skill development
• Ability to work independently and as part of a collaborative team

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The Live Service Team provides real-time, first-line operational support and middle office functions across both markets.

Key responsibilities:

• Support extended-hours trading operations and incident management
• Undertake Market Recovery actions for both London Stock Exchange and Turquoise markets
• Provide real-time support of market activities across LSE and Turquoise Equities Markets
• Identify and minimize risks of pre and post trade operations
• Manage and maintain real-time static and dynamic instrument and reference data
• Act as first-line operational support for clients
• Collaborate effectively across products, teams, and business areas
• Desk coverage is from 6.00 am to 2 am (Manila Time) covered by three separate shifts
• Some weekend and bank holiday coverage required

The ideal candidate will have:

• Minimum experience of 2 years in a similar role supporting financial clients with proven customer service skills
• Accuracy, attention to detail, and the ability to work to deadlines whilst under pressure
• Ability to work flexibly across extended trading hours
• Knowledge of equities and financial markets

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

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The role also carries a global remit, shaping GCC transformation by advising on people strategy, leadership, and best practices across all LSEG GCC locations.

Key Responsibilities:

• Define and lead the People strategy for the Philippines, ensuring alignment with global People priorities and business needs.
• Build and lead a high-performing CPP team, setting clear direction and capability development priorities.
• Act as a trusted advisor to senior leaders, influencing decisions through insight, context, and challenge.
• Advise GCC Operations leadership and project teams globally on people implications of design choices.
• Recommend leadership and workforce themes focused on capability (not just headcount) for all LSEG GCCs.
• Identify and share guidelines from large-scale GCC environments across local markets.
• Partner with global and local teams to drive people-led opportunities that support speed, quality, and scale in GCC transformation.
• Act as a key voice in shaping the future operating model and talent strategy for LSEG's global GCC network.

What You'll Bring:

• Senior HR leadership experience in complex, global organizations.
• Proven ability to build and lead high-performing teams.
• Strong judgment, problem-solving, and communication skills.
• Deep understanding of the Philippines employment landscape and governance.
• Comfort with ambiguity, transformation, and new ways of working.

What You'll Get:

• Opportunity to shape the future of LSEG's Philippines operations.
• Influence enterprise decisions and contribute to the evolution of the People Function.
• Build leadership capability and organizational effectiveness at scale.
• Drive GCC transformation and shape global operating models, impacting how LSEG delivers talent and capability across all GCC locations.
• Share and implement best practices internationally, influencing People strategy and leadership development beyond the Philippines.

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The purpose of this role is to use domain expertise, skills and specific knowledge within the Corporate Actions content to provide explanation, guidance and make necessary corrections/improvements in the content to support client queries/concerns.

Responsibilities:

• Process and maintain data accurately and in a timely manner onto databases using technical and financial knowledge.
• Communicate & liaise with internal and external departments for resolution of data queries.
• Develop expertise in data related issues.
• Build up knowledge of financial regulations and market practices/conventions in relevant markets.
• Maximize usage of available tools/support to best of advantage to maintain/improve content quality during daily operations.
• Ensure data quality, accuracy, timeliness and completeness per company standards for the covered product/market.
• Test new database/application releases where appropriate, providing expert user feedback.
• Support specific projects and workstream, as assigned by manager.
• Adhere to change control procedures, data operations standards and current data policies and procedures.
• Responsible for delivering high productivity and quality data.
• Proactively identify and resolve data problems.
• Train or support less experienced team members.
• Experience in collaborating with internal/external clients to settle needs
• Flexibility to work in any shift depending on business requirement.

Qualifications and skills:

• Bachelor’s / Master’s degree preferably in Finance or equivalent experience
• Strong knowledge of financial markets and LSEG product platforms
• Basic knowledge of SQL and Power Automate apps will be an added advantage.
• Great attention to details
• Working knowledge of MS Office, advanced MS Excel.
• Strong critical thinking, diagnostic and problem-solving skills.
• Possesses excellent oral and written communication skills
• Ability to challenge and question status quo
• Willingness to take accountability for regional researches and projects
• Ability to handle a variety of tasks in a fast-paced work environment.
• Ability to work well independently, as well as within a team environment.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Job Data by YubHub.

Responsibilities & Accountabilities:

• Develop insightful and actionable visualizations from large and complex data sets.
• Consolidate multiple data sets into one visualization that tells a compelling story.
• Prepare and integrate various data sets from different systems into strategic storage locations for visualization purposes.
• Validate and ensure accuracy of data.
• Facilitate processes and activities promoting consistent and relevant use of visualization standards.
• Create robust and reusable data querying, transformation, and visualization methods for efficiency.
• Organize, define, and run projects as needed.
• Manage stakeholder engagement in all levels to capture and understand requirements and use cases.

Tools and capabilities:

• Power BI – Mandatory: Familiar with DAX functions and different types of visuals (with certification, preferred)
• Excel - Mandatory
• SQL or any programming background – a plus
• Reporting capability in Jira and Salesforce – a plus

Desired Skills:

• 2 years at least of Power BI visualization related experience.
• Handled a group in building a project.
• Strong analytical, good communication skills and the ability to work independently with minimal supervision and perform well as part of a team.

Benefits:

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

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This role involves working with the product, relationship management, sales, technology and business teams to ensure the timely and effective onboarding of clients into our reference data and permissioning tool ‘FXall Admin’.

Key Responsibilities:

• Collaborate with internal partners to set up FX customers on LSEG FX trading platforms.
• Resolve sophisticated client queries, identify high-impact risks, and build internal relationships and networks with key teams.
• Stay up-to-date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall, Matching and Workspace platforms.
• Offboard customer (buy-side) clients in FXall, Matching and Workspace platforms.
• Onboard customers to NDF Matching and handle their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.

Key Skills:

• Degree or equivalent experience level.
• Validated Customer Service skills and experience.
• Good communication and analytical skills.
• Experience working in a customer-focused environment with detailed processes/procedures.
• FX market experience and understanding of FX products.
• Strong teamwork and ability to work in a fast-paced environment under pressure.
• Experience working in an onboarding role with customer reference data.
• Flexibility to work across APAC, EMEA and AMERS working hours.

Benefits:

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

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Software Engineering

• Design and implement complex services and platforms.
• Write clean, maintainable, well-tested code in Java, Python, and other high-level languages.
• Perform performance tuning and root-cause analysis of critical issues.

AI & Machine Learning Leadership

• Design and refine prompt engineering strategies for production LLM applications.
• Integrate, optimize, and evaluate LLMs working with retrieval-augmented generation (RAG), Agentic AI, embeddings, vector databases, and prompt management tools.
• Lead model selection, fine-tuning, and deployment strategies for financial use cases.
• Build and maintain AI evaluation frameworks and automated testing pipelines.

Performance & Reliability

• Champion observability, AI Ops, and real-time monitoring across distributed systems.
• Drive resilience patterns (circuit breakers, retries, graceful degradation) for 99.99% uptime.
• Design cost-effective AI infrastructure optimized for latency and throughput.

Technical Leadership & Mentorship

• Partner with Product, QA, Architecture, Data Science, and Compliance teams.
• Conduct technical design reviews and elevate engineering standards across the organization.
• Mentor senior engineers and lead architectural decisions; model technical excellence.
• Drive technical strategy for AI adoption across multiple product lines.

Innovation & Research

• Track emerging AI/ML frameworks, techniques, and tooling.
• Prototype and assess new approaches for production adoption.
• Build proof-of-concepts that demonstrate business value and technical feasibility.

Quality & Compliance

• Enforce automated testing, CI/CD, and secure coding.
• Advocate for infrastructure-as-code and continuous improvement practices.

Requirements

• 8+ years professional software engineering.
• 1+ year exposure to AI / LLM solution development.
• Proven delivery of complex, high-impact systems.
• Extensive experience in system and application architecture.

Technical Skills

• Languages: Expert in Java and Python; exposure to additional modern languages.
• Architecture: Distributed systems, microservices, API design, event-driven patterns.
• AI / LLM: Prompt engineering, evaluation, fine-tuning, embeddings, RAG, model deployment.
• Data: Vector stores, caching, streaming, persistence strategies.
• Tooling: Prompt management (Langfuse), experimentation frameworks.
• Cloud: AWS, Azure, or GCP (designing secure, scalable workloads).
• DevOps: CI/CD pipelines, containerization (Docker), orchestration (Kubernetes), infrastructure-as-code.
• Security: Identity, secrets management, secure SDLC practices.
• Observability: Metrics, tracing, log aggregation, SLO/SLA design.

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Responsibilities:

• Be accountable for the Internal control operation
• Ensure understanding of the internal controls, its objective, and the risk it is trying to mitigate
• Prepare and revise standard operating procedures for respective controls as needed
• Complete control operations with accuracy and within defined timelines
• Gather and store evidence for future retrieval purposes
• Collaborate with customers and partners to ensure that the impact of changes in the operational process is fully understood
• Raise control-related issues to the respective teams and ensure closure within timelines
• Recommend and implement improvements to controls processes
• Ensure preparation, outputs, and follow-up for audits are carried out to the required standard
• Organize and attend internal meetings and support the preparation of responses to requests for information

Control Framework Compliance:

• Develop understanding of the LSEG Control framework and related policies and standards

Relationship with control owners:

• Partner with control owners to ensure Control operation and monitoring
• Provide regular updates on control operation status
• Partner with 1st LOD and 2 LOD Risk to ensure the operation of Internal controls
• Partner with 2LOD risk to ensure alignment of the Control Services processes with Group Risk standards
• Partner with 3LOD Audit to provide clarity

Experience/Skills Requirements:

• Proven track record in Operations background (e.g., Order Management/AP/AR experience/BSR)
• Understanding of Internal control design and operation background
• Bachelor's degree with proven experience and skills
• Ability to multitask with organization skills
• Ability to work independently and be a problem solver
• Strong understanding of operation processes
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint
• Data Analytics skills would be an added advantage

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Responsibilities:

• Ensure end-to-end management of the video creation process from recording to publishing.
• Manage deadlines and progress across the team to ensure videos are delivered on time.
• Collaborate with different groups and individuals and maintain a schedule.
• Support a content review process to ensure videos published are reviewed regularly by the appropriate content authors.
• Manage training site maintenance and publishing videos and updating all relevant content to the site.
• Work with 3rd parties on language subtitles and manage video subtitle content and captions.
• Manage administrative aspects involved with customer certifications.
• Produce data and analytical reports on views, click-through rates for videos and completion of certifications.
• Manage the video database to ensure 100% accuracy of data and process efficiency.
• Provide video editing support for recorded webinars ensuring consistency in branding and CX Power BI and analytics experience.
• Continuously seek opportunities to automate and build efficiencies into function processes and database management.

Benefits:

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

Skills and Qualifications:

• Advanced planning and organisational skills
• Excellent verbal and written communication skills
• Time management
• Problem-solving and resourceful
• Results-driven
• Advanced Excel skills essential
• Process automation experience
• Technical skills and willingness to learn new software
• Experience with any of the following is desirable: Kaltura, LMS, Adobe Premiere Pro, Asana, Wistia, AEM
• Database management skills/SQL would be an asset
• Video editing (Adobe Premiere) would be an asset
• Prior experience with eLearning programs would be an asset
• Knowledge of financial markets would be ideal

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