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The team acts as the first point of contact for customer and relationship queries, sitting within the broader Operations function and working closely with a wide range of internal business partners to support the customer base.</p>\n<p>The successful candidate will support the day-to-day coordination of a team of Client Service specialists responsible for activities across the different asset classes operated by LCH. The role provides an opportunity to develop a deep understanding of our products, internal systems and processes while helping manage workload, support operational priorities, and provide day-to-day guidance to junior team members.</p>\n<p>Key responsibilities of the role:</p>\n<ul>\n<li>Act as a key entry point for customer and relationship queries, using Service Cloud within Salesforce to support a shared mailbox and help ensure quick, efficient response times for customers.</li>\n<li>Create and maintain customer relationships globally, with regular engagement through email and phone.</li>\n<li>Support member escalations, helping members work through issues or concerns in a timely and effective manner while escalating complex matters appropriately.</li>\n<li>Support the distribution of member communications on behalf of the business and respond to incoming queries following key member notices.</li>\n<li>Ensure that platinum customers in the region are serviced appropriately and receive enhanced support in line with agreed service levels.</li>\n<li>Assist with day-to-day workload coordination and provide practical guidance to junior colleagues to support consistent service delivery.</li>\n<li>Support the Knowledge Portal by helping create and maintain content that enables customers to become more self-sufficient.</li>\n<li>Prepare customer management information for key business partners across the firm, highlighting engagement trends and member feedback across all LCH services.</li>\n</ul>\n<p>Experience and skills required:</p>\n<ul>\n<li>Broad understanding of LCH businesses and the markets in which they operate.</li>\n<li>Strong relationship management or client service experience, ideally with existing market contacts.</li>\n<li>Experience supporting team delivery, assisting with workload coordination, or providing guidance to junior colleagues would be beneficial.</li>\n<li>Degree qualification or equivalent professional experience.</li>\n</ul>\n<p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Customer-Success-Senior-Associate_R0123211","directApply":true,"hiringOrganization":{"@type":"Organization","name":"LCH Ltd (LCH)","sameAs":"https://lseg.com","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Customer-Success-Senior-Associate_R0123211","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Service Cloud","Salesforce","client service","relationship management"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-07T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-Taguig City-CitiPlaza"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Finance","skills":"Service Cloud, Salesforce, client service, relationship management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_72ba18d5-817"},"title":"Senior Associate, Clearing Operations, Night Shift","description":"<p>We are currently seeking a motivated and driven individual to join LCH Operations in the role of Senior Associate, Clearing Operations, Night Shift located in Manila.</p>\n<p>The Clearing Operations team has specific responsibility for undertaking daily operational processes aligned to our SwapClear businesses. The team is also responsible for undertaking processes relating to the daily management of collateral (cash and non-cash) to reduce counterparty credit risk, and supports the processing of front office investment activities, which is predominantly reverse repos.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Investigates and promptly resolves trade registration exceptions ideally within the first two hours of case ownership depending on the complexity of the case.</li>\n<li>Performs operational processes relating to event management, margin runs, backloading cycles and start of day batch in line with the business checklist.</li>\n<li>Completes post trade lifecycle events, such as Give Ups, Portfolio Transfers and Compression services.</li>\n<li>Liaises with business partners to ensure member / client / trade source and exchange queries are resolved promptly, ideally within the first two hours of case ownership depending on the complexity of the case.</li>\n<li>Proactively monitors the performance of the environments and works with IT to facilitate issue resolution.</li>\n<li>Participates in relevant ad-hoc testing and quality gate exercises ahead of technology releases.</li>\n<li>Daily use of Synapse, ALC, Murex, MNP and Clearview.</li>\n</ul>\n<p>Other Responsibilities:</p>\n<ul>\n<li>Understand default management processes for clearing services and participate in annual fire drill exercises.</li>\n<li>Work closely with operational teams in other locations to build knowledge and complete daily activities.</li>\n<li>Manage own workload independently, whilst raising any issues or incidents with line management. 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develop product knowledge.</li>\n<li>Ability to multitask and prioritise.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Associate--Clearing-Operations---Night-Shift_R0123609","directApply":true,"hiringOrganization":{"@type":"Organization","name":"LCH Ltd (LCH)","sameAs":"https://lseg.com","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Associate--Clearing-Operations---Night-Shift_R0123609","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["OTC derivatives","collateral management","clearing processes","Synapse","ALC","Murex","MNP","Clearview","SQL","MS Office 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(advantageous)</li>\n<li>Experience in back-office operations, settlements, Corporate Actions or a similar environment (beneficial)</li>\n<li>Excellent written and verbal communication skills</li>\n<li>A proactive mindset and a commitment to ongoing learning and skill development</li>\n<li>Ability to work independently and as part of a collaborative team</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Associate--Securities-Clearing-Operations_R0123613","directApply":true,"hiringOrganization":{"@type":"Organization","name":"London Stock Exchange Group (LSEG)","sameAs":"https://lseg.com","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Associate--Securities-Clearing-Operations_R0123613","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Excel","analytical tools","communication skills","problem-solving skills"],"x-skills-preferred":["Power BI","CSD/ICSD processes","SWIFT messaging","back-office operations"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-07T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-Taguig City-CitiPlaza"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"Excel, analytical tools, communication skills, problem-solving skills, Power BI, CSD/ICSD processes, SWIFT messaging, back-office operations"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9113fe76-d6f"},"title":"Business Operations Team Lead","description":"<p>The Business Operations Team Lead role combines hands-on operational delivery with day-to-day people leadership responsibilities. The role supports multiple Optimisation Services and is responsible for overseeing operational execution, acting as a first-line escalation point, and managing a small team of operations analysts.</p>\n<p><strong>Coordinate and Provide Oversight of Optimisation Runs</strong></p>\n<ul>\n<li>Maintain a strong working understanding of all Quantile Optimisation Services, including setting up vital configurations prior to optimisation, validating optimisation input data, running optimisations, and resolving any issues.</li>\n<li>Carry out post-run checks of optimisation run results and complete post-execution processes, including trade booking and regulatory reporting.</li>\n<li>Act as the first-line escalation point during live optimisation runs.</li>\n</ul>\n<p><strong>Client Onboarding, Data Analysis &amp; Testing</strong></p>\n<ul>\n<li>Support and provide oversight of client onboarding with internal setup of new clients and testing.</li>\n<li>Run scenarios and carry out data analysis to aid the client onboarding process and provide insights for growing the service for existing clients.</li>\n<li>Participate in QA testing of product and process improvements.</li>\n</ul>\n<p><strong>Team Leadership &amp; Day-to-Day Management</strong></p>\n<ul>\n<li>Manage day-to-day workload and priorities of a Business Operations team in line with Product Team objectives and expectations.</li>\n<li>Provide performance feedback and support development planning.</li>\n<li>Foster a collaborative, accountable team culture.</li>\n</ul>\n<p><strong>Internal Communication &amp; Stakeholder Engagement</strong></p>\n<ul>\n<li>Clearly communicate operational issues and risks to stakeholders and continually liaise with Service Team Leads on delivery and performance of the team.</li>\n<li>Identify and recommend process improvements to help improve efficiency and reduce operational risk.</li>\n</ul>\n<p><strong>Requirements and Qualifications</strong></p>\n<ul>\n<li>Experience coordinating small operational teams is desirable.</li>\n<li>Degree in a numerate or technical field (e.g., Mathematics, Finance, Engineering, Computer Science) or equivalent experience.</li>\n<li>Strong analytical and problem-solving skills, with high attention to detail and accuracy.</li>\n<li>Operational mentality: ability to follow structured processes, run recurring tasks, and ensure timely execution of scheduled activities.</li>\n<li>Proficiency in data handling tools such as Excel (Pivot Tables, VLOOKUP), with exposure to Python or SQL being an advantage.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Optimisation-Services-Business-Operations---Team-Lead_R0119232-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"London Stock Exchange Group (LSEG)","sameAs":"https://lseg.com","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Optimisation-Services-Business-Operations---Team-Lead_R0119232-1","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["data handling","analytical skills","problem-solving","communication","team management"],"x-skills-preferred":["Python","SQL","QA testing","Jira","investment banking knowledge"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-Taguig City-CitiPlaza"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"data handling, analytical skills, problem-solving, communication, team management, Python, SQL, QA testing, Jira, investment banking knowledge"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f59a8447-08d"},"title":"Senior Associate, PTS Customer Onboarding","description":"<p>We are seeking a highly motivated and experienced Senior Associate, PTS Customer Onboarding to join our Post Trade Solutions (PTS) team. In this role, you will take ownership of the end-to-end onboarding experience for new and existing customers, serving as a subject matter expert and a key liaison between clients and internal stakeholders.</p>\n<p>As a Senior Associate, you are expected to demonstrate a higher level of ownership, leadership, and initiative , not only delivering excellent customer outcomes but also mentoring junior team members and contributing to process improvements across the onboarding function.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Lead and manage the end-to-end onboarding lifecycle for new customers, ensuring all milestones are met accurately, efficiently, and within agreed timelines, provide accurate and required documentation of clients.</li>\n<li>Act as the primary escalation point of contact for complex or high-priority onboarding cases, providing timely and effective resolution.</li>\n<li>Build and maintain strong working relationships with customers, ensuring a consistently positive onboarding experience that reflects LSEG&#39;s commitment to service excellence.</li>\n<li>Collaborate cross-functionally with Sales, Technical Support, Product, and Operations teams to address customer needs and remove onboarding blockers.</li>\n<li>Accurately maintain and update customer records, onboarding documentation, and case notes in relevant systems (e.g., Salesforce, ServiceNow).</li>\n<li>Analyze onboarding data and customer feedback to identify trends, recurring issues, and areas for process improvement.</li>\n<li>Provide guidance, support, and informal mentoring to junior team members, sharing best practices and domain knowledge.</li>\n<li>Contribute to the development and refinement of onboarding workflows, SOPs, and knowledge base articles.</li>\n<li>Consistently meet and exceed individual and team KPIs, SLAs, and quality standards.</li>\n<li>Support the team during US business hours, including US public holidays, ensuring continuity of service for our North American customer base.</li>\n</ul>\n<p><strong>Required Qualifications &amp; 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You will combine deep engineering expertise with hands-on Large Language Model (LLM) integration, prompt engineering, and engineering leadership.</p>\n<p><strong>Software Engineering</strong></p>\n<ul>\n<li>Design and implement complex services and platforms.</li>\n<li>Write clean, maintainable, well-tested code in Java, Python, and other high-level languages.</li>\n<li>Perform performance tuning and root-cause analysis of critical issues.</li>\n</ul>\n<p><strong>AI &amp; Machine Learning Leadership</strong></p>\n<ul>\n<li>Design and refine prompt engineering strategies for production LLM applications.</li>\n<li>Integrate, optimize, and evaluate LLMs working with retrieval-augmented generation (RAG), Agentic AI, embeddings, vector databases, and prompt management tools.</li>\n<li>Lead model selection, fine-tuning, and deployment strategies for financial use cases.</li>\n<li>Build and maintain AI evaluation frameworks and automated testing pipelines.</li>\n</ul>\n<p><strong>Performance &amp; 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As a Senior Control Specialist, you will be accountable for the Internal control operation and ensure understanding of the internal controls, its objective, and the risk it is trying to mitigate.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Be accountable for the Internal control operation</li>\n<li>Ensure understanding of the internal controls, its objective, and the risk it is trying to mitigate</li>\n<li>Prepare and revise standard operating procedures for respective controls as needed</li>\n<li>Complete control operations with accuracy and within defined timelines</li>\n<li>Gather and store evidence for future retrieval purposes</li>\n<li>Collaborate with customers and partners to ensure that the impact of changes in the operational process is fully understood</li>\n<li>Raise control-related issues to the respective teams and ensure closure within timelines</li>\n<li>Recommend and implement improvements to controls processes</li>\n<li>Ensure preparation, outputs, and follow-up for audits are carried out to the required standard</li>\n<li>Organize and attend internal meetings and support the preparation of responses to requests for information</li>\n</ul>\n<p>Control Framework Compliance:</p>\n<ul>\n<li>Develop understanding of the LSEG Control framework and related policies and standards</li>\n</ul>\n<p>Relationship with control owners:</p>\n<ul>\n<li>Partner with control owners to ensure Control operation and monitoring</li>\n<li>Provide regular updates on control operation status</li>\n<li>Partner with 1st LOD and 2 LOD Risk to ensure the operation of Internal controls</li>\n<li>Partner with 2LOD risk to ensure alignment of the Control Services processes with Group Risk standards</li>\n<li>Partner with 3LOD Audit to provide clarity</li>\n</ul>\n<p>Experience/Skills Requirements:</p>\n<ul>\n<li>Proven track record in Operations background (e.g., Order Management/AP/AR experience/BSR)</li>\n<li>Understanding of Internal control design and operation background</li>\n<li>Bachelor&#39;s degree with proven experience and skills</li>\n<li>Ability to multitask with organization skills</li>\n<li>Ability to work independently and be a problem solver</li>\n<li>Strong understanding of operation processes</li>\n<li>Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint</li>\n<li>Data Analytics skills would be an added advantage</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Compliance-Specialist_R0124150","directApply":true,"hiringOrganization":{"@type":"Organization","name":"London Stock Exchange Group (LSEG)","sameAs":"https://www.lseg.com/","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Compliance-Specialist_R0124150","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Internal control operation","Microsoft Office","Data Analytics","Problem solving","Communication"],"x-skills-preferred":["Order Management","AP/AR experience","BSR","Internal control design and operation background"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-27T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-Taguig City-CitiPlaza"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"Internal control operation, Microsoft Office, Data Analytics, Problem solving, Communication, Order Management, AP/AR experience, BSR, Internal control design and operation background"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6230cb38-2f7"},"title":"Programme Coordinator","description":"<p>The Programme Coordinator provides support for the implementation of eLearning strategies, working with customer success managers, customer learning managers, proposition leads and video editors to develop high-quality online learning videos appropriate for each customer business unit.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Ensure end-to-end management of the video creation process from recording to publishing.</li>\n<li>Manage deadlines and progress across the team to ensure videos are delivered on time.</li>\n<li>Collaborate with different groups and individuals and maintain a schedule.</li>\n<li>Support a content review process to ensure videos published are reviewed regularly by the appropriate content authors.</li>\n<li>Manage training site maintenance and publishing videos and updating all relevant content to the site.</li>\n<li>Work with 3rd parties on language subtitles and manage video subtitle content and captions.</li>\n<li>Manage administrative aspects involved with customer certifications.</li>\n<li>Produce data and analytical reports on views, click-through rates for videos and completion of certifications.</li>\n<li>Manage the video database to ensure 100% accuracy of data and process efficiency.</li>\n<li>Provide video editing support for recorded webinars ensuring consistency in branding and CX Power BI and analytics experience.</li>\n<li>Continuously seek opportunities to automate and build efficiencies into function processes and database management.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Healthcare</li>\n<li>Retirement planning</li>\n<li>Paid volunteering days</li>\n<li>Wellbeing initiatives</li>\n</ul>\n<p><strong>Skills and Qualifications:</strong></p>\n<ul>\n<li>Advanced planning and organisational skills</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Time management</li>\n<li>Problem-solving and resourceful</li>\n<li>Results-driven</li>\n<li>Advanced Excel skills essential</li>\n<li>Process automation experience</li>\n<li>Technical skills and willingness to learn new software</li>\n<li>Experience with any of the following is desirable: Kaltura, LMS, Adobe Premiere Pro, Asana, Wistia, AEM</li>\n<li>Database management skills/SQL would be an asset</li>\n<li>Video editing (Adobe Premiere) would be an asset</li>\n<li>Prior experience with eLearning programs would be an asset</li>\n<li>Knowledge of financial markets would be ideal</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Programme-Coordinator---Customer-Success-Academy_R0124022","directApply":true,"hiringOrganization":{"@type":"Organization","name":"London Stock Exchange Group (LSEG)","sameAs":"https://lseg.com","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Programme-Coordinator---Customer-Success-Academy_R0124022","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":null,"x-salary-range":null,"x-skills-required":["advanced planning and organisational skills","excellent verbal and written communication skills","time management","problem-solving and resourceful","results-driven","advanced Excel skills"],"x-skills-preferred":["Kaltura","LMS","Adobe Premiere Pro","Asana","Wistia","AEM","database management skills/SQL","video editing (Adobe Premiere)","prior experience with eLearning programs","knowledge of financial markets"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-19T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-Taguig City-CitiPlaza"}},"occupationalCategory":"Operations","industry":"Finance","skills":"advanced planning and organisational skills, excellent verbal and written communication skills, time management, problem-solving and resourceful, results-driven, advanced Excel skills, Kaltura, LMS, Adobe Premiere Pro, Asana, Wistia, AEM, database management skills/SQL, video editing (Adobe Premiere), prior experience with eLearning programs, knowledge of financial markets"}]}