Responsibilities:

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source.
• Create, manage, and support recognition programs.
• Support all safety programs and OSHA compliance.
• Ensure procedures are followed for building security and product loss prevention.
• Own performance reporting for your areas of responsibility.
• Consistently hold yourself and your team to strict SLA expectations.
• Facilitate troubleshooting with relevant cross-functional parties.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy.
• Review defect rates to identify trends and expose opportunities for improvement.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems.

Requirements:

• 2+ years managing staff of 5 or more.

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As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility.

Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center.

This role will require expertise in managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations, with a hands-on approach to driving efficiency, cost reduction, and customer satisfaction.

Responsibilities

Leadership and Team Management

• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
• Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
• Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals.

Operational Excellence

• Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
• Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
• Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.

Budgeting and Cost Management

• Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
• Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.

Cross-Functional Collaboration

• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
• Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.

Continuous Improvement and Innovation

• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.

Requirements

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
• Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
• Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
• Demonstrated success in managing and developing large teams of both hourly and salaried employees.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
• Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
• Strong problem-solving and decision-making skills, with a strategic mindset.
• Familiarity with warehouse management systems (WMS) and other relevant software applications.
• Knowledge of health and safety regulations and best practices in a warehousing environment.

Salary Information

The US base salary range for this position is $127,600-$159,500 USD.

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You will:

• Coach, manage, and develop a team of 30–100 with training and support from your site leadership as you ramp up.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Own performance reporting for your areas of responsibility within the FC, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Hold yourself and your team to clear SLA expectations, providing concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with cross-functional partners on fulfillment-related problems.
• Serve as an escalation point to help mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, helping identify root causes and resolve them.
• Review defect rates to identify trends and surface opportunities to improve operations.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• A bachelor's degree completed within the last 12 months, or expected within the next few months.
• Demonstrated leadership experience , this can come from campus organizations, athletics, ROTC/military, student government, internships, or part-time or summer jobs.
• Strong problem-solving skills and comfort learning new processes quickly in a fast-paced environment.
• Strong computer literacy, including comfort with Google Sheets/Excel.
• Clear, confident written and verbal communication skills.
• A collaborative, personable approach with a strong affinity for working cross-functionally.
• Great attention to detail and an appreciation for the complexity behind consistent day-to-day operations.
• Willingness and ability to work any permanent shift, which may include overnights, holidays, and weekend overlap.

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