Responsibilities:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements:

• Excellent English skills (C1 for both spoken and written)
• At least 6 months of experience in a customer support role
• Strong analytical thinking and research skills
• Experience in travel industry
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

XML job scraping automation by YubHub

We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience.

Key Responsibilities

• Client Support & Communication: Manage live chat and support channels, ensuring fast and accurate responses. Resolve client queries efficiently while maintaining a high standard of communication. Escalate complex issues to the appropriate teams when needed.
• Issue Resolution & Escalation: Identify and troubleshoot client issues across platform usage, onboarding, and workflows. Handle support tickets and follow through until resolution.
• Knowledge Base Contribution: Follow and utilize internal documentation and SOPs effectively. Contribute to improving FAQs and knowledge base content.
• Operational Support: Maintain accurate records of interactions in support systems. Support internal teams with insights on client feedback and common pain points.

Requirements

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
• Experience handling live chat or ticket-based support environments
• Experience in SaaS, PaaS, AI, or tech environments
• Experience working with global teams across time zones
• Strong written English communication skills
• Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
• Exposure to CRM tools and customer workflows
• Basic understanding of AI tools or automation workflows
• Fluent in English
• Available during Eastern Time business hours

Benefits

• Remote-first environment with global exposure
• Opportunity to grow within Customer Success and Operations

XML job scraping automation by YubHub