Responsibilities:

• Provide a warm, efficient, and quality welcome to guests
• Perform computerised and administrative procedures for check-in/check-out using Opera Cloud
• Verify client guarantees and reservations
• Ensure follow-up of clients' stays by communicating important information to colleagues and superiors
• Respond to telephone calls and take reservations
• Handle client requests and ensure their satisfaction
• Inform clients about tourist information
• Carry out projects assigned by management
• Apply brand and hotel procedures and policies

Commercial/Sales:

• Familiarise yourself with hotel services and inform clients upon request
• Encourage clients to use hotel services

Management:

• Manage, verify, and control personal cash handling
• Secure data and ensure night establishment responsibilities
• Close and report daily operations
• Monitor revenue and cash handling, reporting any discrepancies or errors

Interdepartmental Involvement:

• Collaborate closely with hotel departments
• Prepare information for optimal service openings

Hygiene/Safety/Environment:

• Maintain workspace cleanliness and equipment functionality
• Adhere to safety guidelines and emergency evacuation procedures

Requirements:

• Mastery of English and another language (depending on hotel needs)
• Customer service and hospitality mindset
• Excellent communication and interpersonal skills
• Organisational and rigorous approach
• Flexibility and versatility
• Familiarity with OperaCLOUD software is an asset

Additional Information:

• Team cohesion and mutual support
• Rotating shifts (1 week of 3 nights, 1 week of 2 nights, or 3 nights per week)
• Comprehensive family health insurance with high reimbursement rates

Job Data by YubHub.