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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8ec7d41f-987"},"title":"Customer Support Representative","description":"<p>By joining Sedgwick, you&#39;ll be part of a company that makes a meaningful difference in people&#39;s lives.</p>\n<p>As a Customer Support Representative, you will provide responsive, high-quality support to customers, auditors, and internal partners by resolving inquiries, maintaining expert knowledge of BillReview IQ applications, and ensuring accurate issue tracking and timely resolution.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Serve as a contact to assist customers, auditors, and customer success, handling inquiries and ensuring a consistently positive and professional experience.</li>\n<li>Learn and maintain expert-level knowledge of BillReview IQ&#39;s software applications and stay current with system updates and changes.</li>\n<li>Respond promptly to incoming customer calls while actively logged into the phone system during scheduled hours.</li>\n<li>Track, manage, and resolve customer issues within defined timelines, ensuring timely follow-up and resolution.</li>\n<li>Build and nurture strong relationships with internal and external users to foster trust and long-term engagement.</li>\n<li>Identify and document software defects or change requests, collaborating with senior members of the team to log and escalate through tracking software.</li>\n<li>Record customer interactions accurately, including troubleshooting steps and resolution processes using the designated CRM system.</li>\n<li>Analyze recurring issues to identify root causes and contribute to continuous improvement efforts.</li>\n<li>Be available to work one late shift (11:00 AM – 8:00 PM) per week.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>High school diploma or GED required; Bachelor&#39;s degree from an accredited college or university preferred.</li>\n<li>One (1) year of customer service in technical support, helpdesk, or related role required, or equivalent combination of education and experience.</li>\n<li>Excellent verbal and written communication skills.</li>\n<li>Strong interpersonal skills with a customer-first mindset.</li>\n<li>Demonstrated ability to troubleshoot and support users of software applications.</li>\n<li>Solid understanding of basic computer functions, including the ability to guide users through technical processes.</li>\n<li>Strong organizational, time management, and multitasking skills in a fast-paced environment.</li>\n<li>Analytical and problem-solving abilities with attention to detail.</li>\n<li>Ability to research solutions, retain information, and effectively utilize available tools and resources.</li>\n<li>Proficiency with Microsoft Office products and general PC applications.</li>\n<li>Ability to work independently and collaboratively in a team environment.</li>\n<li>Adaptable, resourceful, and flexible approach to work.</li>\n<li>Ability to meet or exceed performance competencies.</li>\n</ul>\n<p><strong>Work Environment:</strong></p>\n<ul>\n<li>Hybrid role with at least 3 days in the office and 2 days remote.</li>\n<li>Possible shifts available after training is complete include: 9:00am – 5:30pm ET, 9:30am – 6pm ET, or 10:00am – 6:30 pm ET.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-NH/Customer-Support-Representative_R75683","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Sedgwick","sameAs":"https://sedgwick.com","logo":"https://logos.yubhub.co/sedgwick.com.png"},"x-apply-url":"https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-NH/Customer-Support-Representative_R75683","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["BillReview IQ","Microsoft Office","CRM system","troubleshooting","analytical skills","communication skills","interpersonal skills","organizational skills","time management"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T07:48:52.492Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pease - Portsmouth, NH"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Insurance","skills":"BillReview IQ, Microsoft Office, CRM system, troubleshooting, analytical skills, communication skills, interpersonal skills, organizational skills, time management"}]}