Responsibilities:

• Manage and motivate the Trust & Safety team, providing direction and guidance to ensure customer requests are answered efficiently.
• Identify system and workflow improvements to enhance team efficiency.
• Delegate tasks, proactively resolve project issues, and monitor performance.
• Manage and enforce quality and consistency of team performance.
• Interact with clients, communicate project-related information, and find solutions to client requests.
• Provide training, coaching, and feedback to team members.
• Perform moderation duties and assist with workspace setup and maintenance.
• Organize workflows, establish procedures, and contribute to strategy development.

Requirements:

• Strong observational, analytical, and detail-oriented skills.
• High ethical standards, moderation skills, and proactive task completion.
• Strong problem-solving, leadership, organizational, and decisional skills.
• Excellent interpersonal skills.
• Relevant qualifications, 2-4 years of leadership experience, and advanced knowledge of G Suite and Windows Suite.

Benefits:

• HMO and Life Insurance
• Paid Time Offs and CTO
• Non-taxable Allowances
• Annual Wellness Subsidy

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Responsibilities:

• Process end-to-end timekeeping and monitor attendance through the timekeeping system.
• Ensure the accuracy of attendance records for payroll purposes.
• Track and monitor employee leave credits and usage.
• Prepare attendance reports for approval.
• Assist with payroll processing, including clearance and final pay processing for separated employees.
• Support monthly and yearly reporting, including annualization and BIR 2316 distribution.
• Gather and maintain complete employee documentation, such as contracts, JDs, government IDs, loan information, and bank details.
• Assist auditors by providing required support documentation.
• Resolve discrepancies in payroll, attendance records, employee information, or documentation.
• Provide employee support by ensuring a timely response to inquiries.
• Actively participate in People and Culture programs, projects, and activities.

Requirements:

• At least 2 years of hands-on experience in processing timekeeping and a background in payroll or HR general operations is a plus.
• Bachelor's degree in Human Resources or a related field.
• Knowledgeable in using HRIS and timekeeping software, proficient in Excel and other formulas, Microsoft Office, etc.
• High attention to detail, strict data confidentiality, and strong numerical skills.

Benefits:

• Great Place to Work certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing Leave
• HMO and Life Insurance

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Your responsibilities will include:

• Supporting the IT team in setting up computers, accounts, and applications for users
• Helping maintain IT equipment inventory and documentation
• Participating in monitoring system performance and reporting issues
• Providing basic technical support to employees as needed
• Learning and applying IT best practices in daily tasks, including performing routine maintenance such as updates, patches, and backups
• Supporting IT projects like system upgrades, migrations, or process improvements
• Documenting solutions for common technical problems for knowledge sharing
• Observing and shadowing IT staff to gain exposure to real-world IT operations
• Participating in meetings or training sessions as required

To qualify, you must be a student currently taking up Information Technology, Computer Science, or related courses, and be enrolled in practicum/internship units.

Requirements include:

• Basic knowledge of computers, operating systems, and networking
• Willingness to learn and apply new skills
• Good communication and teamwork skills
• Ability to commit to the required internship hours

In return, you will receive:

• OJT Allowance
• Work equipment provided
• Opportunity to work in a Great Place to Work certified organisation

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This position combines hands-on office administration for primary hubs in Manila and Bacolod with operational governance over Japan offices.

The role is the primary gatekeeper for operational compliance, tasked with reclaiming facilities management from decentralized local teams.

Based in Manila, you will directly manage day-to-day office environments, enforce strict local purchasing protocols, maintain localized health and safety compliance, and leverage agentic AI to streamline daily site administration.

Key Responsibilities:

• Direct PH Office Management: Oversee daily physical workspace, reception, mail, and administrative readiness of Manila and Bacolod hubs, providing a safe, clean, and highly functional environment.
• Regional Site Governance (Japan): Remotely govern facilities operations for Japan offices, ensuring local sites align with corporate SOPs and budgetary targets.
• Strict Local Purchasing & Procurement: Serve as the mandatory gatekeeper for all local facilities-related spending.
• Data Integrity & Collection: Meticulously track, verify, and log localized utility, maintenance, and asset data to maintain global system integrity.
• AI-First Local Operations: Actively integrate and drive daily usage of agentic AI tools among administrative and reception staff to automate visitor logs, vendor correspondence, and supply tracking.
• Health, Safety, & Risk Management: Ensure absolute compliance with all local health, safety, and fire regulations.

Requirements:

• 6–8+ years of experience in facilities management, office administration, or localized procurement within the Philippines.
• Proven track record of enforcing strict corporate policy and pulling back operational control from decentralized business units.
• Hands-on experience managing physical office infrastructure, vendor service level agreements (SLAs), and local budgets.
• Enthusiasm for integrating modern technologies and AI tools into daily office workflows.
• Excellent communication and authoritative presence; fluent in English.

Benefits:

• Great Place to Work certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing Leave
• HMO and Life Insurance

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The successful candidate will work closely with internal stakeholders to ensure efficient HR processes, compliance with local regulations, and a positive employee experience.

Responsibilities:

• Support the design and implementation of compensation programs to ensure market competitiveness.
• Participate in salary benchmarking exercises and labor market surveys to determine prevailing pay practices.
• Administer employee benefits programs, including health initiatives, insurance, and wellness activities.
• Assist with monthly payroll-related processes, time keeping, and attendance tracking.
• Respond to employee queries related to compensation and benefits in a timely manner.
• Help update and implement C&B policies and procedures.
• Prepare and submit regular C&B reports and support audits by providing required documentation.
• Monitor and ensure compliance with local labor laws and regulations.
• Support government-related submissions.
• Stay updated on market trends and HR best practices.

Requirements:

• Minimum of 3 years of experience in HR, preferably in Compensation & Benefits or a generalist role.
• Familiarity with Japan local regulations and practices is required.
• Hands-on experience in payroll, timekeeping, and HR operations.
• Experience in data collection, reporting, and analysis.
• Prior experience in a multinational or global organization is preferred.
• Proven ability to engage and communicate with diverse stakeholders.

Technical Skills:

• Proficient in Microsoft applications and other database application programs.
• Proficient in Microsoft Office applications and HR systems/databases (Workday).
• Bilingual proficiency in Japanese and English (spoken and written).

Behavioural Skills:

• Strong communication skills, both verbal and written.
• Detail-oriented with the ability to handle data accurately.
• Strong organizational and multitasking abilities.
• Ability to handle confidential information with discretion.
• Good interpersonal skills and ability to work across all levels of the organization.

Benefits:

• Great Place to Work certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing Leave
• HMO and Life Insurance

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Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

We are looking for someone with excellent communication skills, flexibility to adapt to various situations and player needs, accountability and reliability in handling player inquiries and issues, and proactivity in identifying and addressing problems.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Gather and deliver player feedback according to established procedures
• Provide translations when required to ensure seamless communication
• Maintain accurate and detailed reports to keep processes streamlined
• Ensure prompt escalation of issues following established procedures
• Contribute to smoother support processes with personalized macros and knowledge base
• Participate in maintaining high-quality standards through the QC process
• Take part in valuable training sessions to enhance your skills and knowledge
• Manage your time effectively and responsibly to meet players' needs
• Master the gameplay knowledge of our products to serve players better

Requirements:

• Mastery in C1-C2 level Japanese language proficiency, with English at B2 level or higher
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing problems

Nice-to-haves:

• Previous Customer Service experience or any relevant experience in a BPO setting
• Similar experience in Email or Live Chat Support
• Knowledge of community platforms (e.g. Discord, Slack)
• Passion for video games

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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As a Japanese Bilingual Player Engagement Agent, you'll investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.

Responsibilities:

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests, ensuring smooth collaboration.
• Gather and deliver player feedback according to established procedures.
• Provide translations when required to ensure seamless communication.
• Maintain accurate and detailed reports to keep processes streamlined.
• Ensure prompt escalation of issues following established procedures.
• Contribute to smoother support processes with personalized macros and knowledge base.
• Participate in maintaining high-quality standards through the QC process.
• Take part in valuable training sessions to enhance your skills and knowledge.
• Manage your time effectively and responsibly to meet players' needs.
• Master the gameplay knowledge of our products to serve players better.

Requirements:

• Mastery in C1-C2 level Japanese language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns.

Nice-to-haves:

• Previous Customer Service experience or any relevant experience in a BPO setting.
• Similar experience in Email or Live Chat Support is an advantage.
• Knowledge of community platforms (e.g., Discord, Slack).
• Passion for video games.

Benefits:

• Non-taxable Allowances.
• HMO and Life Insurance.
• Paid Time Offs.
• Annual Wellness Subsidy.

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Responsibilities:

• Create high-quality in-engine capture using game development builds and Unity projects
• Meet capture deadlines and manage your own time efficiently
• Keep a sharp eye on quality, pushing lighting, post-processing, resolution, and detail levels to get the best possible image from each build
• Select and stage shots that meet the brief, telling a story through capture and showing off each game and its features in the best possible light
• Fully understand the latest build and project version of each game, and be the main point of contact for all game and engine updates
• Edit captured footage in After Effects and Premiere Pro, using editing techniques to make it as exciting as possible
• Build and maintain reusable capture setups, such as camera rigs, Timeline sequences, and lighting presets, to speed up future work
• Gather high-quality assets and export them from the engine when needed

Requirements:

• Previous experience in a Game Capture Artist role
• A passionate gamer with a broad appreciation of mobile, PC, and console titles
• Willingness to learn each game and its project setup inside out, and to stay hands-on with it every day
• Ability to adapt to game development builds and Unity projects that are always changing
• Understanding of game trends and how games are marketed across the gaming landscape
• Creative problem-solving skills to find ways around bugs and issues in builds
• Keen eye for composition, camera movement, lighting, and framing
• Eagerness to develop in-engine cinematography techniques and creative storytelling skills
• Collaboration and ability to work efficiently with creative, editorial, and client-side development teams
• Strong proficiency in Unity, including Cinemachine, Timeline, the Unity Recorder, and working across URP/HDRP render pipelines
• Working knowledge of Unreal Engine, including Sequencer, Movie Render Queue, and cine cameras
• Knowledge of Adobe After Effects and Premiere Pro
• PC proficient, with experience capturing from both PC and mobile builds

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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Role overview You’ll be a confident, self-directed designer with exceptional craft and the experience to lead projects from concept to delivery. You’ll present ideas to the wider team, our creative leads and our clients with conviction, and raise the standard of everyone around you so the work goes beyond client expectations.

Responsibilities:

• Lead design output on key accounts across the business, owning the creative quality of your projects and making sure high standards are kept on every deliverable, from first concept to final design output.
• Become the go-to expert on the brands and IPs you work with. Know their brand books inside out, guide the team on how to apply them and judge confidently when to stretch the rules and push the work further to deliver the creative vision.
• Set the bar for design craft, with a meticulous eye for detail and an excellent command of typography, layout and composition. Review and refine the team’s work to make sure every output is polished and on-brand.
• Partner with project managers to scope design requirements, estimate timings and plan resource. Make sure work meets specs and deliverables, and keep quality high under tight deadlines.
• Act as the senior design point of contact for our Manila team, giving clear creative direction, feedback and mentoring so that all design and motion work meets the standards set. Help build consistent processes across both studios.
• Mentor and support junior and mid-weight designers in Manila & London, helping them develop their craft.
• Present and defend creative work to clients and internal stakeholders, contributing to pitches and new business where needed.

Requirements Knowledge and skills:

• 6+ years of experience in graphic design, ideally in the digital and gaming sectors, with a strong portfolio of brand, campaign and digital work.
• Expert knowledge of the Adobe Creative Suite and Figma.
• Strong working knowledge of After Effects and Premiere Pro.
• Proven experience leading end-to-end motion delivery, including concepting, storyboarding and styleframing, and directing others through the process.
• A user-centred design approach, shown by thoughtful consideration of accessibility, platforms and contextual storytelling.
• Experience mentoring designers and giving constructive, actionable creative feedback, including to remote or offshore teams.
• Excellent communication and presentation skills, with confidence in client-facing situations.
• Self-motivated and highly organised, with a sharp eye for detail and a strong sense of ownership over deadlines.
• Positive and committed, with a can-do attitude and a calm, flexible approach to complex problems.

Benefits What do we offer?

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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Responsibilities:

• Support the end-to-end operational pipeline for creator campaigns across YouTube, Meta, and TikTok
• Build, maintain, and monitor tracking spreadsheets to keep spend on target across multiple titles
• Coordinate creator materials, including organizing talking points and setting up attribution mechanisms
• Evaluate performance metrics across campaign funnel stages to support rapid, data-driven operational decisions
• Serve as a liaison between internal teams and external agency partners
• Execute operational checks on creator channels for brand safety, audience quality, and content compliance

Requirements:

• Exceptional skills in Google Sheets and Excel, with experience with Looker or MMPs a plus
• Strong ability to synthesize campaign data into clear, actionable reports and dashboards
• A strong understanding of how content works on YouTube, Meta, and TikTok
• An inkling for brand voice, clear communication, and evaluating tone and messaging
• Eagerness and ability to quickly absorb domain knowledge around CPM benchmarks, creator negotiation, and user acquisition goals
• Strong prioritization skills with the ability to manage competing timelines across multiple gaming portfolio titles
• Clear, crisp communication skills to handle cross-departmental alignment

Benefits:

• HMO and Life Insurance
• Paid Time Offs and CTO
• Non-taxable Allowances
• Annual Wellness Subsidy

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This internship offers hands-on experience in Human Resources and provides an opportunity to learn and contribute to employee-focused initiatives within a dynamic work environment.

Responsibilities:

• Assist in day-to-day HR administrative tasks and documentation
• Help maintain employee records and HR databases with accuracy and confidentiality
• Assist in gathering data and creating reports for various internal and external activities
• Assist in employee engagement initiatives, events, and programs
• Support the preparation of reports, trackers, presentations, and internal communications materials
• Assist in organizing training sessions and HR-related activities
• Respond to basic employee inquiries and provide administrative support as needed
• Perform other HR-related duties as assigned.

Requirements:

• Currently pursuing a degree in Psychology, Human Resources, Business Administration, or related field
• Candidate must be enrolled in internship practicum units
• Willing to render at least 300 internship hours (per school requirement)
• Willing to report onsite at least two (2) times a week
• Proficient in utilizing Google Workspace applications (e.g., Google Docs, Sheets, Slides, and Meet)
• Willingness to learn and adapt in a fast-paced environment

Benefits:

• OJT Allowance
• Work equipment provided
• Hybrid Setup
• Great Place to Work certified

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You'll collaborate with a team of Creatives, Designers, and Motion Artists, supporting our goals, and you may also lead a team of designers and motion artists.

Our ideal candidate has advanced skills in Adobe Creative Suite and other relevant software, is self-critical, able to address feedback constructively, and learns from each project.

We're looking for a problem solver who uses their initiative to tackle tasks and challenges.

Responsibilities

• Create and deliver visually stunning motion graphics for various media, aligning with client needs.
• Perform basic edit tasks and create rough sound beds for edit projects when required.
• Create graphical templates for use by other Artists and for delivery to Clients.
• Lead a team of designers and motion artists, ensuring successful project execution based on project size.
• Support the strategic development of the Motion team, providing guidance and expertise.
• Advise on design, edit, and motion elements during the ideation process.
• Take initiative on projects to deliver new and innovative solutions, staying up to date on software advancements and the latest motion graphics techniques.
• Collect and compile project files efficiently upon delivery to ensure organized and accessible project documentation.
• Collaborate closely with Creatives and other Artists to bring concepts, scripts, and storyboards to life.
• Adhere to brief guidelines while pushing creative boundaries to meet client expectations.
• Support Quality Control checks on design and motion projects to maintain high standards.

Requirements

• 5+ years of experience in Motion Graphics
• Strong experience with Design & Editing
• Extended knowledge and technical ability of relevant software: i.e. Adobe Creative Suite, After Effects, Photoshop, etc.
• A strong understanding of capabilities and integrations with other software, such as Da Vinci Resolve, Cinema 4D, Maya, etc.
• Strong portfolio of Motion Graphics work and a keen eye for design and aesthetics
• Experience managing other Designers & Motion Artists
• High level visual and conceptual skills
• Excellent written and verbal communication skills
• Great organization skills and effectively prioritizing tasks
• Strong collaborative skills engage effectively with team members and stakeholders at multiple seniority levels
• A continuous desire to learn new techniques and technology
• Amenable to work onsite based on business needs
• Willing to work in the mid-shift (UK time zone)

Benefits

• Non-taxable Allowances
• HMO and Life Insurance
• Annual Wellness Subsidy
• Paid Time Offs
• Flexibility and a nice work-life balance as a remote role
• Fun, friendly, diverse and inclusive company culture
• Opportunity to work on exciting projects with global brands

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Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specialising in social-first, “always-entertaining” marketing.

A Project Manager at DMM is responsible for project managing and producing a wide range of projects across multiple disciplines and platforms. They work with various teams, from Strategy & Creative, to Design & Motion, across different types of social content.

Your Impact:

• Own end-to-end producing and project management on assigned accounts, including budget creation and management, schedule creation and management, execution and delivery
• Lead and work alongside Creative and Production teams to ensure projects are produced to a high standard, delivered on time and within agreed budget
• Coordinate communication, requests and project requirements with clients, either direct or via client servicing team
• Proactively troubleshoot to prevent roadblocks for creative and production teams at every stage of project lifecycle
• Arrange briefings, plan, scope and quote projects, assign operators, lead reviews, track costs and manage project progress
• Monitor burn rate, report and track projects in Airtable
• Manage quality control process on assigned accounts and projects and proactively troubleshoot to prevent roadblocks for creative and production teams at every stage of project lifecycle
• Organise and book resource on own projects in collaboration with wider PM team
• Develop a comprehensive understanding of internal + external talents and their abilities, identify resource gaps and liaise and lead third party vendors / freelancers where relevant

Requirements:

• 6+ years of experience in post-production or project management, either at a production house or in-house at an agency
• Experience managing full project lifecycle across multi functional functional campaigns and projects
• Strong understanding of Design & Motion Graphics, as well as the Post-Production process across Editing, VFX and Sound
• Strong attention to detail and ability to problem solve, pivot and implement solutions
• Experience managing a team and resource planning
• Agency or production house experience. Social Media experience a bonus
• Strong communicator and collaborator
• Experience with project and resource management tools, such as Airtable
• Technical understanding of various production software (e.g. Photoshop, Illustrator, Premiere Pro, After Effects, etc.)
• Experience with shoot production or 3D production is a bonus
• Understanding of encoding/transcoding, codecs, video formats, file types, frame rates, resolutions
• Ability to work under pressure and meet deadlines in a fast-paced creative environment
• Ability to interact with co-workers effectively and appropriately at a variety of levels, across many disciplines
• Meticulous attention to detail and ability to pick up challenging projects at any phase, at lightning speed and with enthusiasm

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Responsibilities:

• Provide leadership to the animation team on projects
• Conduct first-level animation reviews and engage in hands-on development work if necessary
• Establish workflows, clarify client requirements, and assist with effort estimates and bids
• Resolve project issues by collaborating with animation artists, project managers, and Animation Leads

Requirements:

• Skilled at creating high-quality 3D Animations on both Keyframe and Mocap - Characters or Creatures
• Skilled at using industry-standard software such as Maya, Max, Motion Builder, Blender, Unreal Engine
• Good knowledge of In Game Animations / Cinematics creation pipeline
• At least three years of experience in a 3D game, 3D Production or Game Art Services company in a Lead or Associate Animation Lead role

Benefits:

• Great Place to Work Certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing Leave
• Vacation Leave/Sick Leave
• HMO and Life Insurance

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Additional Information: All your information will be kept confidential according to EEO guidelines.

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