As a Host/Hostess at LUURA, you shape the first and last impression of every visit. You’re the first smile guests see when they arrive and the warm goodbye when they leave, making sure every guest feels expected, welcomed and looked after.

Key Responsibilities:

• Welcome every guest warmly and escort them to their table.
• Manage restaurant reservations, seating arrangements and guest flow efficiently.
• Assist with table setup, restaurant readiness and overall presentation.
• Anticipate guest needs, proactively address concerns and communicate any incidents or feedback to the Supervisor.
• Keep waiting guests engaged and comfortable through genuine hospitality and clear communication.
• Maintain the host station, menus, reservation systems and all operational materials in a clean, organized and presentable condition.
• Maintain an accurate guest database, recording preferences, celebrations, VIP information and feedback.
• Have an excellent knowledge of all F&B outlets, restaurant concepts, menus, ingredients, opening hours, events and experiences across LUURA.
• Develop an in-depth knowledge of the entire hotel.
• Act as an ambassador for LUURA, naturally promoting the hotel's outlets, experiences and offerings.
• Work closely with F&B, Front Office, Guest Relations, Concierge and other departments.
• Ensure VIP, returning guest preferences and special requests are communicated and followed up.
• Maintain in-depth knowledge of reservation systems and Microsoft Office.
• Assist with quarterly and annual inventory checks of operating equipment.
• Uphold LUURA brand standards, SOPs and all health, safety, hygiene and sanitation policies.
• Demonstrate professionalism, discretion and open communication.
• Bring new ideas, take initiative and continuously seek ways to elevate the guest experience.

Service Steps:

• Sign in with the Manager on Duty.
• Ensure laptops, phones and reservation systems are working.
• Review daily reservations, allocate waiter sections and identify special requests or VIP bookings.
• Prepare menus, host desk and all necessary materials.
• Confirm reservations and check emails for last-minute updates.
• Welcome and check in guests warmly.
• Manage reservations, seating, waiting lists, cloakroom and phone charging stations.
• Escort guests to their tables and communicate waiting times.
• Coordinate with the floor team to ensure tables are ready.
• Assist with guest requests, bill transfers and general F&B operations.
• Support guests with information and recommendations about the wider hotel.
• Reset and organize the host station for the next service.
• Personally thank departing guests and share LUURA business cards.
• Update guest profiles, record feedback and complete closing reports.
• Follow lost and found procedures and report any relevant feedback or incidents to the Manager.
• Sign out once all guests have departed and with managerial approval.
• Support hotel events in coordination with the Sales & Events team.

Perks You’ll Love:

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters , from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation.

Job Data by YubHub.