As a receptionist, you will take care of our clients from arrival to departure, ensuring they have a memorable experience.

Responsibilities:

• Welcome clients and manage check-in and check-out procedures
• Handle billing and payment, providing exceptional service
• Manage telephone calls and bookings
• Offer personalized experiences for clients
• Promote hotel facilities and enhance client stays by suggesting services
• Perform administrative tasks, such as email management and contract preparation
• Apply brand and group policies and procedures
• Embody the Heartist spirit in interactions with clients
• Participate in quality and quantitative objectives
• Contribute to client satisfaction and loyalty through the All loyalty program

Requirements:

• Hold a high school diploma or BTS Hospitality and Tourism degree
• Have initial experience in hospitality
• Fluent in French and English
• Possess commercial spirit and adaptability
• Demonstrate organisational and anticipatory skills
• Knowledge of check-in/check-out procedures and Opéra Cloud software is an asset

We are looking for someone with a warm and welcoming personality, a real smile, and a client-focused approach.

Benefits:

• Join a dynamic and enthusiastic team in a friendly work environment
• Opportunity to develop skills and grow within the organisation

Job Data by YubHub.

As a Chef de rang, you will be an ambassador for our Food & Beverage experience, embodying the values of excellent service and hospitality.

We are looking for someone with a passion for delivering exceptional customer experiences, working in a dynamic team environment, and evolving within a vibrant hotel setting.

Your role will involve:

• Providing expert advice on menus
• Preparing and setting up the dining area before each service
• Welcoming, seating, and accompanying guests throughout their meal
• Presenting the menu and offering recommendations on dishes and drinks
• Taking orders and ensuring smooth and attentive service
• Ensuring guest satisfaction and anticipating their needs
• Coordinating with the kitchen and team to deliver seamless service
• Participating in clearing, tidying, and resetting the dining area
• Maintaining hygiene and safety standards
• Contributing to a warm and dynamic atmosphere in the restaurant

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and conflict resolution skills
• Capacity to work effectively as part of a team
• Previous experience in a similar role, preferably in a restaurant or hotel setting
• Fluency in French, with English language skills being a distinct advantage

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Job Data by YubHub.

We are seeking a dynamic and welcoming Receptionist to join our team on a full-time basis, working 39 hours per week. As the first point of contact for our guests, you will play a vital role in creating a memorable experience.

Responsibilities:

• Welcome guests upon arrival and escort them during their departure
• Manage reservations and information requests via phone and in person
• Ensure the smooth operation of the telephone switchboard and respond to incoming calls
• Provide information on hotel services and local attractions
• Handle special guest requests and resolve any issues that may arise
• Perform administrative tasks related to reception, such as guest registration and check-out procedures
• Collaborate with other departments to ensure seamless and efficient service delivery

Qualifications:

• Prior experience in hospitality or a similar role is desirable
• Excellent customer service skills with a positive attitude
• Strong telephone manner and ability to multitask
• Fluency in French and English, with proficiency in additional languages being an asset
• Strong organisational skills, attention to detail, and ability to work under pressure
• Effective interpersonal skills and ability to work as part of a team

Benefits:

• 187€ food allowance
• 13th month salary after one year
• Complementary meals provided by the hotel
• Accor employee card
• 50% reimbursement of daily transportation costs

Job Data by YubHub.