You will be responsible for greeting guests, answering incoming calls, and creating reservations for the Club or F&B Operations/Restaurants. You will need to have acute organisational and people skills, which will promote a positive experience from the moment anyone arrives until their departure.

Responsibilities include:

• Ensuring every member and guest is welcomed by name and in a hospitable manner
• Answering high-volume phone lines and confidently responding to standard queries regarding menus, hours of operation, and amenity availability/pricing
• Creating reservations for the club/restaurants and assisting F&B Managers on the floor with service standards and service execution
• Providing excellent service to all guests, members, and staff via friendliness, professionalism, and organisational efficiency
• Building relationships with members and guests and communicating any red flags and positive feedback to management

Requirements:

• Minimum of 3+ years' experience in a similar role
• Experience with OpenTable and MICROS
• Experience answering high-volume phone lines and responding to inquiries professionally and in a timely manner
• Problem-solving skills and ability to resolve conflicts
• Detail-oriented, articulate, and able to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends, and holidays as needed

Benefits:

• Competitive compensation package
• Health Care + 401K: full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match
• Paid Time Off: full-time employees have sick days and vacation days
• Career Development: opportunities for career progression domestically or internationally, as well as managerially or technically
• Soho Impact: empowering the Soho House community to make positive change through mentoring, apprenticeship, local outreach, and sustainability
• Learning & Development: access to an extensive range of internally and externally run courses
• Cookhouse & House Tonic: celebrating our passion for food and drink
• Team Events: regular team events, including fitness sessions, cinema screenings, and art classes
• Team Meal: a substantial meal provided free of charge while on duty in our Houses & Restaurants

XML job scraping automation by YubHub