{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/palembang/"},"x-facet":{"type":"city","slug":"palembang","display":"Palembang","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_43523d94-505"},"title":"Productivity & Engagement Associate","description":"<p>Grab is Southeast Asia&#39;s leading superapp, providing services such as food delivery, financial management, and ride-hailing.</p>\n<p>The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.</li>\n<li>Organize driver engagement to implement coaching, quality improvement, and retention programs.</li>\n<li>Manage financial governance for payment collection and escalate overdue payment.</li>\n<li>Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Minimum Bachelor&#39;s degree from any major.</li>\n<li>At least 3 years of experience in a similar role.</li>\n<li>Experience in driver engagement and retention.</li>\n<li>Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates.</li>\n<li>Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions.</li>\n<li>Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues.</li>\n<li>Experience designing driver programs that balance productivity goals with sustainable partner support.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Term Life Insurance and comprehensive Medical Insurance.</li>\n<li>GrabFlex, a benefits package that suits your needs and aspirations.</li>\n<li>Parental and Birthday leave.</li>\n<li>Love-all-Serve-all (LASA) volunteering leave.</li>\n<li>Confidential Grabber Assistance Programme.</li>\n<li>FlexWork arrangements such as differentiated hours.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.smartrecruiters.com/Grab/744000159814734-productivity-engagement-associate","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Grab"},"x-apply-url":"https://jobs.smartrecruiters.com/Grab/744000159814734-productivity-engagement-associate","x-work-arrangement":null,"x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["MS.Excel","Power BI","account receivables management","driver engagement","retention programs","collection workflows","data analysis"],"x-skills-preferred":[],"x-benefits":["health_insurance"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-05T09:26:42.200Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Palembang, Indonesia"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"MS.Excel, Power BI, account receivables management, driver engagement, retention programs, collection workflows, data analysis"}]}