The successful candidate will lead, coach, and inspire the Villa Host team to provide excellent hospitality.

Key responsibilities include:

• Overseeing the arrival, in-stay, and departure experience for villa guests
• Managing VIP, repeat guest, and special occasion experiences with attention to detail and personalization
• Supervising daily reception, check-in, check-out, and guest service workflows
• Resolving guest concerns quickly and professionally
• Training, coaching, and scheduling front office team members
• Monitoring room inventory, occupancy, and yield management to drive revenue
• Acting as the shift leader or hotel representative when the manager is away
• Coordinating with housekeeping and maintenance to ensure clean and ready rooms

The ideal candidate will have:

• At least 4 years of experience in luxury hotel operations
• 1-2 years of experience in a supervisory or assistant management capacity
• A background in villa, suite, or butler operations within a 5-star or ultra-luxury environment
• A degree or diploma in Hospitality Management or equivalent professional qualification
• Proficiency in Opera PMS and Microsoft Office Suite
• Excellent verbal and written communication skills in English
• Additional languages, particularly Mandarin or Russian, are a significant advantage
• Strong financial acumen with exposure to budgeting and cost control processes

Job Data by YubHub.

The ideal candidate will serve as the dedicated point of contact for Pool Villa guests, providing warm and personalized service from arrival through departure.

Key responsibilities include:

• Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests
• Anticipating guest needs and preferences, curating bespoke touches and experiences
• Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly
• Supervising daily reception, check-in, check-out, and guest service workflows
• Resolving guest concerns quickly and professionally
• Training, coaching, and scheduling front office team members
• Monitoring room inventory, occupancy, and yield management

Requirements:

• 1-3 years' experience in villa hosting, butler service, or guest relations within a luxury resort
• Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system)
• Excellent command of both English and Thai

Job Data by YubHub.

Responsibilities:

• Supervise daily reception, check-in, check-out, and guest service workflows
• Resolve guest concerns quickly, professionally, and with care
• Train, coach, and schedule front office team members
• Monitor room inventory, occupancy, and yield management to help drive revenue
• Act as the shift leader or hotel representative when the manager is away
• Coordinate with housekeeping and maintenance to ensure clean and ready rooms

Qualifications:

• A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
• Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service

Job Data by YubHub.

The successful candidate will be responsible for maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.

Key responsibilities include:

• Developing and optimizing hotel pricing strategies, including BAR levels, restrictions, packages, and rate offers
• Monitoring booking pace, market demand, and historical trends to prepare accurate room and revenue forecasts
• Analyzing distribution channels and consumer booking trends to ensure rate integrity and the right offers are delivered to the right customer
• Monitoring competitor pricing, market trends, and yield strategies to identify opportunities and support strategic decisions
• Collaborating with Sales & Marketing and relevant teams on strategic planning, budgeting, and business decisions

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field
• Relevant experience in hotel Revenue Management, preferably in an international or multi-property environment
• Strong knowledge of hotel pricing, forecasting, demand management, inventory control, BAR strategies, distribution channels, and revenue optimization
• Strong analytical and numerical skills with the ability to interpret market trends, competitor pricing, booking patterns, and performance data
• Proficient in Revenue Management Systems, PMS, CRS, Channel Manager, and other hotel commercial systems
• Strong Microsoft Excel and reporting skills
• Good command of written and spoken English

Additional information:

• Supervise daily reception, check-in, check-out, and guest service workflows
• Resolve guest concerns quickly, professionally, and with care
• Train, coach, and schedule front office team members
• Monitor room inventory, occupancy, and yield management to help drive revenue

Job Data by YubHub.