As the first and last point of contact for guests, you will deliver a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.

Responsibilities include:

• Welcoming guests and performing check-in and check-out procedures
• Handling guest requests, questions, and complaints
• Providing accurate information about the hotel, services, and local attractions
• Promoting upselling opportunities
• Operating the hotel PMS and Front Office systems
• Maintaining accurate guest profiles and reservation details
• Working closely with other departments to ensure a seamless guest experience

Benefits include:

• Competitive salary package
• Employee benefit card with discounted rates at Accor hotels worldwide
• Learning programs through Accor Academies and international development opportunities

Requirements:

• Previous experience in Front Office, Guest Services, or customer-facing roles is an advantage
• Hospitality education or hotel experience is a plus
• Good communication and interpersonal skills
• Proficiency in Romanian and English (spoken and written)
• Basic computer skills; experience with hotel PMS systems is a plus

Job Data by YubHub.

As SPA Supervisor, you will coordinate the daily operations of our spa & wellness center, ensuring high service standards, an excellent guest experience, and efficient team performance in line with Mercure and Accor brand standards.

Responsibilities:

• Spa Operations & Team Coordination:
• Coordinate the daily operations of the spa & wellness center, ensuring smooth workflows and compliance with operational procedures.
• Supervise the spa reception team, therapists, and lifeguards, providing guidance and support to maintain consistent service standards.
• Organize team schedules, daily tasks, opening and closing procedures, and operational handovers.
• Monitor the condition, cleanliness, and readiness of all spa facilities, including swimming pools, saunas, treatment rooms, and fitness areas.

• Guest Experience & Service Standards:
• Welcome guests and provide accurate information about spa facilities, treatments, memberships, and available services.
• Handle guest requests, feedback, and complaints professionally, ensuring timely and effective resolution.
• Ensure a consistent, personalized guest experience in line with Mercure and Accor standards.

• Sales, Revenue & Administration:
• Promote spa treatments, wellness services, memberships, and retail products to maximize revenue opportunities.
• Monitor daily revenue, transactions, occupancy, service utilization, and other key operational indicators.

• Safety, Hygiene & Compliance:
• Ensure compliance with hygiene, health and safety standards, internal procedures, and applicable local regulations.

• Teamwork & Continuous Improvement:
• Work closely with Front Office, Housekeeping, Maintenance, and Food & Beverage to ensure seamless coordination between departments.
• Train and coach team members on operational procedures, guest service, sales techniques, and brand standards.

Benefits:

• The opportunity to contribute to the development of a modern hotel and wellness concept.
• A competitive salary package aligned with your experience and responsibilities.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Learning programs through Accor Academies and international development opportunities.

Qualifications:

• Previous experience in SPA, Front Office, Guest Services, Sales or customer-facing roles is an advantage.
• Hospitality education or hotel experience is a plus but not mandatory.
• Good communication and interpersonal skills.
• Proficiency in Romanian and English (spoken and written); additional languages are an advantage.
• Basic computer skills; experience with hotel PMS systems is a plus.
• Positive attitude, reliability, and strong guest-oriented mindset.

Job Data by YubHub.

As General Manager, you will be an ambassador of Mercure Hotels and Accor, driving an engaged team, guest satisfaction, and maximized operating results.

Responsibilities:

• Lead the overall management and strategic direction of the property
• Maximize profitability and manage financial performance, budgets, and cost control
• Ensure compliance with Accor brand standards, local legislation, and operational controls
• Develop, inspire, and motivate a hotel team
• Champion employee engagement and promote a collaborative, inclusive work environment
• Maintain product and service quality standards to exceed guest expectations
• Promote the Mercure brand and ensure all brand essentials are consistently executed

Qualifications:

• Proven experience in a senior hotel leadership role (General Manager or Deputy GM) within an international or reputable hotel brand
• Strong leadership and people management skills
• Demonstrated success in driving commercial performance and achieving KPIs
• Strategic thinker with strong business acumen, creativity, and problem-solving skills
• Excellent knowledge of hotel operations
• Fluent in both English and Romanian

Benefits:

• Competitive compensation package with performance-based incentives
• Access to international training, career development, and Accor’s global mobility opportunities

Job Data by YubHub.