{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/one-express-way/"},"x-facet":{"type":"city","slug":"one-express-way","display":"One Express Way","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b5e057d7-9ab"},"title":"Associate Account Manager","description":"<p>The Associate Account Manager (AAM) provides operational and data-focused support to account teams and their clients.</p>\n<p>The AAM manages reporting requests, submits and monitors operational cases and service tickets, supports client-access requests, researches account-specific issues, and manages work received through assigned shared mailboxes.</p>\n<p>The AAM works across multiple systems, tools, and data sources to complete operational deliverables, identify service trends, support issue resolution, and respond to evolving account-team and business needs.</p>\n<p>The primary measures of the AAM&#39;s performance are operational execution, accuracy, follow-through, and account-team and client satisfaction.</p>\n<p><strong>Essential Functions</strong></p>\n<ul>\n<li>Manage day-to-day account-team and client requests and provide direct client support when appropriate.</li>\n<li>Maintain ownership of assigned operational deliverables and ensure accuracy, quality, timely completion, and appropriate follow-through.</li>\n<li>Monitor service trends, risks, and operational concerns and recommend practical solutions, process improvements, or workflow efficiencies.</li>\n<li>Manage standard, recurring, non-standard, and ad hoc reporting requests and ensure accurate, quality, and timely delivery.</li>\n<li>Submit, monitor, and follow through on operational cases, service requests, and tickets; partner with internal teams to obtain resolution; and escalate barriers as appropriate.</li>\n<li>Manage work received through assigned shared mailboxes; triage requests, maintain organized follow-up, monitor outstanding items, and drive work through completion.</li>\n<li>Research and resolve operational requests across areas such as billing, rebates, client access, file feeds, eligibility, compliance reporting, and other account-specific service needs using multiple systems, tools, and internal resources.</li>\n<li>Collaborate with account teams and internal partners to resolve issues, coordinate deliverables, support ad hoc projects and evolving business needs, and escalate risks when appropriate.</li>\n<li>Provide cross-coverage across assigned accounts and shared mailboxes while adapting to changing workload and maintaining service quality and timely follow-through.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Bachelor&#39;s degree in a related field or 2+ years of relevant experience.</li>\n<li>Strong technology skills, including Microsoft Excel, Outlook, Word, and PowerPoint, with the ability to quickly learn new systems, tools, processes, and account-specific requirements.</li>\n<li>Strong analytical and problem-solving skills with the ability to research unfamiliar issues, identify improvement opportunities, and recommend practical solutions.</li>\n<li>Excellent verbal and written communication skills with the ability to communicate effectively with account teams, internal partners, and clients when appropriate.</li>\n<li>Self-driven and accountable, with the initiative and follow-through to identify next steps, manage multiple priorities, meet deadlines, and drive work through completion.</li>\n<li>Comfortable working with ambiguity, changing priorities, and complex or unexpected challenges while remaining organized and solution-focused.</li>\n<li>Ability to collaborate cross-functionally, coordinate deliverables across multiple stakeholders, and proactively communicate or escalate risks and barriers.</li>\n<li>Curious and committed to continuous development, with the willingness to expand skills, learn new areas of the business, and take on increasingly complex or unfamiliar responsibilities.</li>\n<li>Knowledge of the healthcare and PBM industry preferred, with a strong commitment to account-team and client satisfaction and overall book-of-business success.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/MO-St-Louis-One-Express-Way/Associate-Account-Manager--Commercial-Employer-Market-Account-Team-Support---Express-Scripts---Hybrid_26013922","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Evernorth Health Services","sameAs":"https://cigna.com","logo":"https://logos.yubhub.co/cigna.com.png"},"x-apply-url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/MO-St-Louis-One-Express-Way/Associate-Account-Manager--Commercial-Employer-Market-Account-Team-Support---Express-Scripts---Hybrid_26013922","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Microsoft Excel","Outlook","Word","PowerPoint","analytical skills","problem-solving skills","communication skills"],"x-skills-preferred":["knowledge of the healthcare and PBM industry"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-09T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"One Express Way, MO"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Healthcare","skills":"Microsoft Excel, Outlook, Word, PowerPoint, analytical skills, problem-solving skills, communication skills, knowledge of the healthcare and PBM industry"}]}