In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.

Key Responsibilities:

Leadership & Team Development

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance and team engagement.
• Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
• Regular and predictable attendance.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

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You will support daily operations, deliver a #bestincenter customer experience, and help drive sales by sharing product knowledge.

Key Responsibilities:

• Customer Experience & Brand Representation:

+ Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. + Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. + Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture.

• Sales & Business Performance:

+ Maximize selling opportunities by identifying customer needs and offering relevant solutions. + Promote add-on sales and support events that grow store traffic and customer engagement. + Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

• Team Engagement & Store Support:

+ Collaborate with team members to maintain a positive, inclusive, and high-performing store culture. + Support onboarding of new associates by sharing product knowledge and best practices.

• Operations & Compliance:

+ Accurately and efficiently process transactions including sales, returns, and price checks using the POS system. + Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards. + Complete inventory transactions including receiving, MOS, and RARs. + Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience:

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Associate Perks:

• 401K after 90 days; must be 21 years of age.
• Employee Discount.

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With a passion for cooking, hospitality, and teamwork, the Seasonal Kitchen Assistant supports the chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service.

Key Responsibilities

• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Assist chefs with class execution that drives repeat visits and positive customer feedback.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.

Qualifications & Experience

• Must be 16 years of age or older at the time of employment.
• 1 year retail sales experience, preferred.
• 1 year food prep and/or kitchen operations experience, preferred.
• Valid Food Handlers Certification.

Associate Perks

• 401K after 90 days; must be 21 years of age.
• Employee Discount.

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You deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table's passion for food, teaching, and high standards.

Key Responsibilities:

• Customer Experience & Brand Representation
• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Deliver exceptional in-store culinary experiences focused on savory cooking classes.
• Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.

• Sales & Business Performance
• Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.

• Team Engagement & Store Support
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.

• Operations & Compliance
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.

Qualifications & Experience:

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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You deliver exceptional service by sharing specialized knowledge in pastry techniques, baking fundamentals, and personalized instruction that supports all company initiatives.

Key responsibilities include:

• Representing Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Delivering an exceptional in-store culinary experience focused on pastry and baking classes.
• Communicating technical concepts and advanced pastry skills in a clear, encouraging, and approachable manner.
• Maintaining expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Driving sales by upholding kitchen standards, encouraging second class sign-ups, and promoting retail items used or featured in class.
• Ensuring compliance with food safety standards, local health codes, and sanitation regulations.

Physical requirements include:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.

Qualifications and experience:

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provides coaching and feedback to ensure team members deliver outstanding customer experience.
• Assists in development plans to support individual and team growth.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Addresses customer concerns and resolves issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Analyzes daily performance metrics, applies insights to drive results, and leads follow-ups with the team to ensure execution.
• Consistently meets or exceeds monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Assists with daily store operations, ensuring compliance with company policies and procedures.
• Maintains accurate inventory levels, minimizes shrink, and ensures proper product merchandising.
• Ensures store safety and cleanliness, addressing any maintenance needs promptly.
• Assists with maintaining the accuracy and integrity of associate records.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

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Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
• Leads, coaches, and inspires associates to exceed performance expectations and uphold a positive team culture.
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.

Sales & Business Performance

• Assists with driving sales growth by implementing strategies to enhance the culinary and retail business.
• Analyzes key performance metrics daily and leverages insights to optimize store performance.
• Consistently meets or exceeds culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Operations & Compliance

• Ensures compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handles all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintains accurate inventory levels, minimizes shrink, and controls supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates and/or class participants while selling to customers.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of progressively responsible kitchen management experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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This role focuses on building strong relationships, bringing Red Bull’s brand standards to life in the market, and supporting growth in line with our overall business strategy.

The OPDM develops business plans, tracks performance, identifies opportunities through sales and market data, and works closely with partners to share ideas, solve challenges, and deliver strong results.

Responsibilities

Areas that play to your strengths

• Driving Red Bull North America (RBNA) Strategy and Creating Alignment with Distributors

Develops communication process to ensure proper alignment and understanding of strategies, initiatives and targets. Continual communication with distributor leadership to assess progress against strategy and initiatives. Drives best in class execution of annual business plan through all OnP distributor routes to market. Cultivate best-in-class relationships with key distribution management stakeholders to execute business plans and advance key objectives.

• Go-to-Market Strategy

Establishes communication schedule for National On Premise Account mandates/LTOs, VIP Program status & Pricing alignment. Ensures DPs implement tracking system to monitor progress against targets. Leading Internal On Premise foodservice strategy for the Region, via Broker management, and distributor stakeholder management. Coordination and execution of local food shows.

• Business Plan

Provide on-going feedback to HQ & Region leadership on performance of Region KPIs. Develop annual business plans/strategy for organization requirements, POS/resource needs. Develops plans with DP during the Monthly Plan and Review (MPR) & Mid-Year Review (MYR) to course correct and achieve annual business plan. Develop and highlight key customer opportunities to close SKU and Distribution voids. Lead Identification and acquisition strategy for prioritized Incremental foodservice operator targets within the region.

• Business Intelligence

Develops deep understanding of responsible market and its characteristics, and supports DP with actionable insights and recommendations. Maintains strong working knowledge of all Red Bull and relevant distributor/branch systems. Analyzes monthly reports to find largest areas of opportunity for DP. Manages and tracks internal budgets. Volume forecasting and planning per distributor location in alignment with national volume objectives set by HQ. Has a robust routine of auditing & analysis to ensure VIP program compliance and return on investment. Holds DPs accountable for data submission into MSA.

• Distributor Structure and Accountability Expert

Work in field with broader On-Premise Region team of Managers and Specialists. Highlight opportunities and develop curated targets for ONP dept blitzes and sales Interactions. Has thorough working knowledge of distributor’s internal systems and structure. Understands distributor’s hierarchy and has relationship from the top-down. Conduit to Brand Manager and Account Development Manager.

• Distributor Training

Lead team based training initiatives to develop and support the DP sales team. Provide individual coaching and development of DP work force. Ensures adoption/usage of WINGTIPS, TRAINING TOOLS. Lead training and onboarding of Region Sales specialists.

• Miscellaneous

Communicates regularly and works effectively with all BU sales team and marketing. Effectively wires with responsible National On Premise Franchise groups and regional chains. Share and enforce guidelines with regards to RBNA’s inventory policy. Develops working knowledge of geographic and demographic areas in assigned geography. Develops expertise with regards to product competition and distributor/branch competition in respective area.

Requirements

• Bachelor’s degree required
• Outstanding sales experience and track record in Consumer Product Goods and/or FMCG, foodservice industry, 5+ years
• Distributor, Supplier, and/or Broadline distributor experience preferred
• Demonstrated ability to teach, develop, and manage distributors
• Cross functional work and change management experience a plus
• Strong On Premise industry knowledge and experience.
• Entrepreneurial, solution-oriented, strategic mindset.
• Strong analytical and financial acumen.
• 4+ years’ experience displaying dynamic leadership skills.
• Demonstrates excellence in sales with ability to teach, develop, and coach others.
• Excellent negotiation and influencer skills
• Clear and proven ability to develop and implement successful sales and trade marketing strategies
• Excellent communicator, including presentation skills and training ability
• Must be extremely proficient in Microsoft Excel and PowerPoint
• Employees may be required to lift and or move up to 25 pounds or more as needed
• Valid Driver’s License
• Must be fluent in English

What We Offer

• Travel 50-60%
• Permanent
• Benefits eligible
• Base salary range: $92,000 - 138,000 + cash incentives
• Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement

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This role is responsible for promoting and creating makeup magic in store. Always representing the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, the Freelance Makeup Artist drives business in store through exceptional makeup artistry and customer service.

The Freelance Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience and exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with unique and personalized shopping experience.

Main Duties:

• Sales: Strive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.

• Customer Service: Lead by example at all times to promote the Tilbury Touch and exceptional customer service.

• Team Work: Demonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

• Operations: Ensure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive. Assist in the execution of events. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Maintain high standards managing schedule, clocking in and out and submitting time sheets on payroll application (allwork)

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