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Whether someone has no heat, a plumbing problem, an electrical issue, or simply needs to schedule routine service, you&#39;ll make sure they feel heard, supported, and taken care of.</p>\n<p>This is a fast-paced, phone-focused position for someone who communicates well, stays organized, and takes ownership of the customer experience from the first conversation forward.</p>\n<p><strong>What You&#39;ll Do</strong></p>\n<ul>\n<li>Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner</li>\n<li>Listen to customers&#39; needs and help identify the appropriate service</li>\n<li>Schedule and book service appointments accurately</li>\n<li>Convert inbound opportunities into booked calls while providing an excellent customer experience</li>\n<li>Make outbound calls to customers for follow-up, appointment scheduling, and other service-related needs</li>\n<li>Confirm customer information, service addresses, and appointment details</li>\n<li>Communicate appointment expectations and help customers understand what happens next</li>\n<li>Update customer records and document conversations accurately in our systems</li>\n<li>Work closely with dispatchers, technicians, and other team members to help ensure customers receive timely service</li>\n<li>Keep customers informed when schedules or appointment details change</li>\n<li>Follow up on missed calls, open opportunities, and customers who may still need service</li>\n<li>Help resolve customer concerns professionally and escalate issues when appropriate</li>\n<li>Support membership, maintenance, and promotional campaigns by communicating available service options to customers</li>\n<li>Maintain strong attention to detail while managing multiple calls, customers, and priorities throughout the day</li>\n</ul>\n<p><strong>What We&#39;re Looking For</strong></p>\n<ul>\n<li>Previous customer service, call center, scheduling, or similar experience preferred</li>\n<li>Comfortable spending a significant portion of the day on the phone</li>\n<li>Strong verbal and written communication skills</li>\n<li>Friendly, professional, and confident when speaking with customers</li>\n<li>Ability to remain calm and helpful when customers are frustrated or dealing with an urgent home-service issue</li>\n<li>Strong organization and attention to detail</li>\n<li>Comfortable working in a fast-paced environment with changing priorities</li>\n<li>Ability to multitask while maintaining accurate customer information</li>\n<li>Dependable, team-oriented, and willing to take ownership of responsibilities</li>\n<li>Experience with ServiceTitan or another field-service/customer management system is a plus</li>\n<li>Experience in HVAC, plumbing, electrical, home services, or another service-based industry is a plus</li>\n</ul>\n<p><strong>Why Join Astacio?</strong></p>\n<ul>\n<li>Competitive Compensation: We believe in rewarding great people for great work.</li>\n<li>Comprehensive Health Benefits: Affordable, high-quality health, dental, and vision insurance options to help keep you and your family covered.</li>\n<li>Paid Time Off: Take the time you need to recharge with paid time off.</li>\n<li>401(k) Plan with Company Match: Build toward your future with a competitive retirement plan and company match.</li>\n<li>Training and Development Opportunities: We provide the tools, coaching, and support you need to continue growing your career.</li>\n<li>Career Growth: As our organization continues to grow, strong performers have opportunities to take on additional responsibility and advance.</li>\n<li>Supportive Team Environment: You&#39;ll work alongside a team focused on delivering a great experience for both our customers and one another.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_990dd2e7-b69/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Astacio Plumbing, Heating, Cooling & Electrical","sameAs":"https://sila.com","logo":"https://logos.yubhub.co/sila.com.png"},"x-apply-url":"https://jobs.lever.co/sila/9ba76850-2c1f-4ca8-9745-86f08daf9c49?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"onsite","x-experience-level":null,"x-job-type":"Full-time","x-salary-range":"USD 18-24 per-hour-wage","x-skills-required":["customer service","communication","organization","attention to detail"],"x-skills-preferred":["ServiceTitan","HVAC","plumbing","electrical","home services"],"datePosted":"2026-10-24T07:28:02.543Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norwalk, CT"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Other","skills":"customer service, communication, organization, attention to detail, ServiceTitan, HVAC, plumbing, electrical, home services"}]}