{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/northamptonshire/"},"x-facet":{"type":"city","slug":"northamptonshire","display":"Northamptonshire","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6994ca31-3db"},"title":"Administrative Coordinator (Northamptonshire)","description":"<p>ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.</p>\n<p>As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.</p>\n<p>As an administrative coordinator at ICON, you will play an important role in providing a welcoming, professional and well-organised experience for patients taking part in clinical research studies.</p>\n<p>Primarily based at the front of house, you will support the smooth day-to-day running of the clinical research site by coordinating patient appointments, responding to patient enquiries, arranging study-related procedures and supporting study administration. You will work closely with the site team to ensure patient visits are organised in line with study protocol requirements.</p>\n<p>This is an excellent entry-level opportunity for someone looking to develop a career in clinical research. As you gain experience, there will be opportunities to learn aspects of the CRC I role, including supporting clinical activities such as taking patient observations, phlebotomy and laboratory procedures, subject to appropriate training, competency assessment and site requirements.</p>\n<p><strong>What You Will Do</strong></p>\n<p>You will provide front-of-house and administrative support to the clinical research site, helping to ensure patients receive a professional and positive experience throughout their participation in a clinical study.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Acting as a first point of contact for patients and visitors, providing a warm, professional and welcoming front-of-house service.</li>\n<li>Greeting patients on arrival, confirming their appointments and notifying the appropriate clinical team members.</li>\n<li>Scheduling and coordinating patient study visits in accordance with protocol-required visit windows and instructions provided by the study team.</li>\n<li>Contacting patients to arrange, confirm or reschedule appointments and providing appropriate appointment information.</li>\n<li>Coordinating study-related procedures and appointments with external vendors and service providers, ensuring these are arranged within required protocol timelines.</li>\n<li>Managing incoming telephone calls and responding to patient and site enquiries appropriately, escalating clinical or study-specific questions to the relevant member of the clinical team.</li>\n<li>Checking and actioning site voicemail messages at the start of each working day and throughout the day as required.</li>\n<li>Supporting patient reimbursement processes, ensuring reimbursement requests and associated documentation are completed accurately and processed in a timely manner.</li>\n<li>Maintaining accurate appointment schedules, patient contact records and relevant administrative documentation.</li>\n<li>Supporting the preparation and organisation of patient visits, ensuring the clinical team is aware of scheduled appointments and required activities.</li>\n<li>Providing general administrative support to the CRCs and wider clinical research team to support the efficient day-to-day operation of the site.</li>\n<li>Handling patient information sensitively and confidentially in accordance with UK data protection requirements, site procedures and applicable clinical research standards.</li>\n<li>Completing required training and working in accordance with site procedures, study protocols, Good Clinical Practice (GCP) principles and applicable UK requirements.</li>\n<li>Coordinator and maintain strong relationships with Local GP practices to request and obtain patient medical history records.</li>\n<li>Ensure for all data to be captured correctly within the CTMS system to allow for clear and reliable financial reporting.</li>\n<li>Update and maintain the sites Petty cash.</li>\n</ul>\n<p><strong>Development Opportunities</strong></p>\n<p>The CRC Associate role provides a pathway for individuals interested in developing their career within clinical research.</p>\n<p>Following appropriate training and demonstration of competency, there may be opportunities to develop skills associated with the CRC I role, which may include:</p>\n<ul>\n<li>Supporting the collection and processing of study laboratory samples.</li>\n<li>Performing phlebotomy where appropriately trained and authorised.</li>\n<li>Taking and recording patient observations and vital signs.</li>\n<li>Supporting other protocol-required clinical procedures within the individual’s training, competency and delegated responsibilities.</li>\n<li>Developing a broader understanding of clinical trial conduct, study protocols and site coordination activities.</li>\n</ul>\n<p>Progression into these activities will be based on training, competency, study requirements and appropriate delegation and will not form part of the individual’s responsibilities until these requirements have been met.</p>\n<p><strong>Your Profile</strong></p>\n<p>You will be highly organised, approachable and comfortable working in a busy, patient-facing environment. You will have a strong focus on providing an excellent patient experience while ensuring appointments and administrative activities are completed accurately and on time.</p>\n<p><strong>Required Qualifications and Experience</strong></p>\n<ul>\n<li>Previous experience in an administrative, reception, customer service, healthcare or other patient/customer-facing environment.</li>\n<li>Strong organisational skills, with the ability to coordinate multiple appointments, activities and priorities.</li>\n<li>Excellent verbal and written communication skills and a confident, professional telephone manner.</li>\n<li>A friendly and professional approach, with the ability to communicate sensitively and effectively with patients from a wide range of backgrounds.</li>\n<li>Strong attention to detail and the ability to follow written procedures and instructions accurately.</li>\n<li>Good IT skills and confidence using electronic scheduling, administrative and record-keeping systems.</li>\n<li>Ability to work collaboratively as part of a multidisciplinary clinical research team.</li>\n<li>Ability to handle confidential and sensitive information appropriately.</li>\n<li>A proactive approach and willingness to learn and develop within clinical research.</li>\n</ul>\n<p><strong>Desirable</strong></p>\n<ul>\n<li>Previous experience within a healthcare, NHS, private healthcare or clinical research environment.</li>\n<li>An understanding of clinical research or Good Clinical Practice (GCP).</li>\n<li>Previous experience coordinating appointments or working within a busy reception or clinical environment.</li>\n<li>An interest in developing practical clinical skills, including phlebotomy and taking patient observations.</li>\n</ul>\n<p><strong>Rewards &amp; Benefits</strong></p>\n<p>ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.</p>\n<p>Benefits may include:</p>\n<ul>\n<li>Competitive base salary and performance related incentives</li>\n<li>Health and wellbeing programmes including medical, dental, and vision coverage where applicable</li>\n<li>Retirement and pension plans</li>\n<li>Life assurance and disability coverage</li>\n<li>Employee assistance programmes and wellbeing resources</li>\n<li>Learning and development opportunities through structured training and career pathways</li>\n</ul>\n<p>Benefits may vary depending on role and location.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/UK-Northhamptonshire-Accellacare/Clinical-Research-Administrator_JR162713-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ICON","sameAs":"https://icon.com","logo":"https://logos.yubhub.co/icon.com.png"},"x-apply-url":"https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/UK-Northhamptonshire-Accellacare/Clinical-Research-Administrator_JR162713-1","x-work-arrangement":"onsite","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["organisational skills","communication skills","attention to detail","IT skills","teamwork"],"x-skills-preferred":["previous experience in healthcare","understanding of clinical research","phlebotomy","patient observations"],"x-benefits":["pension","health_insurance","dental"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"required","x-work-authorisation-text":"Employment with ICON is contingent upon having the legal right to work in the country where the role is based.","datePosted":"2026-11-06T19:09:49.532Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Northamptonshire"}},"employmentType":"FULL_TIME","occupationalCategory":"Healthcare","industry":"Healthcare","skills":"organisational skills, communication skills, attention to detail, IT skills, teamwork, previous experience in healthcare, understanding of clinical research, phlebotomy, patient observations"}]}