The Hybrid Development Representative (HDR) role is the foundational entry point into Toast's high-performing sales organization, designed specifically to develop the next generation of Account Executives.

Responsibilities:

As a Bilingual Hybrid Development Representative (HDR), you serve as the critical first step in Toast's sales pipeline, responsible for building and qualifying the opportunities that drive growth.

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to develop an understanding of the prospect's needs and determine how they can benefit from leveraging Toast's all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.

Requirements:

• Bilingual Fluency: Fluent in Mandarin and English - able to read, write, and speak.
• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses the self-discipline and sustained effort necessary to achieve ambitious daily activity goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and immediately applies feedback, while proactively self-assessing performance to identify and vocalize specific areas for growth and development.
• High Self-Accountability: Driven by measurable results and takes full ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections with professionalism while driving positive outcomes for prospective customers.
• Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on quickly processing new information to solve complex problems and qualify prospective customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 100+ daily outreach activities.

Nice to Haves:

• Previous Sales or Sales Internship experience
• Experience participating in Collegiate Sales Competitions
• Direct experience working in the hospitality or retail industries

Total Rewards Philosophy:

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in the industry.

Estimated Total Targeted Cash Compensation Range:

Zone A: $75,000-$120,000 USD Zone B: $65,000-$104,000 USD Zone C: $59,000-$94,000 USD

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