Key Responsibilities:

Customer Experience & Brand Representation

• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Lead engaging and informative coffee brewing demonstrations that showcase Sur La Table's expertise and unique competitive edge offerings.
• Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
• Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.

Sales & Business Performance

• Recommend appropriate coffee equipment and maintenance practices based on customer needs.
• Promote and sell coffee products, equipment, and accessories to customers.
• Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
• Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Team Engagement & Store Support

• Partner with store leaders to ensure alignment between culinary programming and store priorities.
• Collaborate on merchandising strategies that highlight key tools and products featured in classes.

Operations & Compliance

• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Always maintain a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
• Ensure store safety and cleanliness, addressing any maintenance needs promptly.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience

• Must be 18 years of age or older at time of employment.
• Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
• Ability to create engaging, hands-on experiences for customers.
• Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and delivering exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

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Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
• Leads, coaches, and inspires associates to exceed performance expectations and uphold a positive team culture.
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.

Sales & Business Performance

• Assists with driving sales growth by implementing strategies to enhance the culinary and retail business.
• Analyzes key performance metrics daily and leverages insights to optimize store performance.
• Consistently meets or exceeds culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Operations & Compliance

• Ensures compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handles all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintains accurate inventory levels, minimizes shrink, and controls supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates and/or class participants while selling to customers.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of progressively responsible kitchen management experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

$21.50 - $22.87 an hour

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You deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table's passion for food, teaching, and high standards.

Key Responsibilities:

• Customer Experience & Brand Representation
• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Deliver exceptional in-store culinary experiences focused on savory cooking classes.
• Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

• Sales & Business Performance
• Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales.

• Team Engagement & Store Support
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness.

• Operations & Compliance
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience:

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.

Salary: $20 - $21.28 an hour

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Key Responsibilities

Leadership & Team Development

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
• Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.

Operations & Compliance

• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
• Ensure store safety and cleanliness, addressing any maintenance needs promptly.
• Maintain the accuracy and integrity of associates’ records, including but not limited to time and attendance data, food safety certifications, and personal information.
• Adhere to applicable wage and hour laws.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
• Regular and predictable attendance.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Current Food Manager Certification, or ability to acquire certification as needed.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

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You will deliver exceptional in-store culinary experiences focused on pastry and baking classes, reflecting Sur La Table's passion for food, teaching, and high standards.

Key responsibilities include:

• Representing Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Delivering exceptional in-store culinary experiences focused on pastry and baking classes
• Communicating technical concepts and advanced pastry skills in a clear, encouraging, and approachable manner
• Maintaining expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
• Driving sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class
• Consistently meeting or exceeding culinary program goals by delivering exceptional classes that drive customer engagement and sales
• Assisting in setting up and breakdown of classes, including organizing mise en place, prepping ingredients, and cleaning workstations
• Ensuring compliance with food safety standards, local health codes, and sanitation regulations

Physical requirements include:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 4 hours at a time
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays

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You will support daily operations, deliver a #bestincenter customer experience, and help drive sales by sharing product knowledge.

Key Responsibilities:

• Customer Experience & Brand Representation:

+ Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. + Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. + Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture.

• Sales & Business Performance:

+ Maximize selling opportunities by identifying customer needs and offering relevant solutions. + Promote add-on sales and support events that grow store traffic and customer engagement. + Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

• Team Engagement & Store Support:

+ Collaborate with team members to maintain a positive, inclusive, and high-performing store culture. + Support onboarding of new associates by sharing product knowledge and best practices.

• Operations & Compliance:

+ Accurately and efficiently process transactions including sales, returns, and price checks using the POS system. + Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards. + Complete inventory transactions including receiving, MOS, and RARs. + Adhere to applicable wage and hour laws and accurately record time worked.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience:

• Must be 18 years of age or older.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Associate Perks:

• 401K after 90 days
• Employee Discount

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