Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
• Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

Governance & Portfolio Management

• Establish and maintain governance frameworks, standards and controls across the Business Banking Transformation portfolio.
• Manage governance forums, steering committees and executive review meetings, ensuring effective decision-making and escalation processes.
• Define and maintain portfolio governance calendars, meeting cadence, terms of reference and reporting standards.

Reporting & Business Insight

• Lead the production of executive-level reporting packs for Transformation Leadership, Business Banking Executive teams and senior governance forums.
• Develop and maintain portfolio dashboards and performance reporting using Power BI, Excel and other reporting tools.

Risk, Issue & Dependency Management

• Oversee portfolio-level risk, issue, assumption and dependency management processes.
• Drive effective escalation and mitigation planning for critical delivery risks.

Stakeholder Management

• Build strong working relationships across Business Banking, Operations, Risk, Finance, Technology and Change functions.
• Act as a trusted advisor to Transformation Leadership on governance, reporting and portfolio performance matters.

Continuous Improvement

• Drive PMO maturity and governance excellence across the transformation portfolio.
• Identify opportunities to automate reporting and improve data quality through enhanced tools, processes and analytics.

Essential Skills & Experience

• Significant experience within PMO, Governance, Portfolio Management or Transformation functions in a complex financial services environment.
• Experience supporting large-scale transformation, strategic change or operational improvement programmes.
• Demonstrable experience preparing executive-level reporting and governance materials.
• Strong understanding of portfolio management, programme governance and change delivery frameworks.

Technical & Analytical Skills

• Advanced proficiency in Microsoft Excel, PowerPoint and Power BI.
• Strong analytical capabilities with experience interpreting complex data and translating findings into actionable insights.

Leadership & Stakeholder Skills

• Excellent communication and presentation skills with the ability to engage senior stakeholders.
• Ability to challenge constructively and influence decision-making at all levels.

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