You will work closely together with the team, including 2-4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values.

To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management.

You'll be responsible for hiring, training, providing daily feedback and also holding 1v1 twice a year to grow the individual, go through performance and set new goals.

Day-to-day in this role you'll:

• Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You'll get to plan team events with your team - something we aim to do a couple times a year.
• Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you'll be working with.
• Continuous participating in internal and external meeting
• The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection & right products on sale.
• Monitoring shrink levels and control the amount of food that goes to waste.
• Managing shift scheduling.
• Handling incoming goods and order of the store.
• Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.

Our humble expectations

• Leadership experience and demonstrate the ability to motivate others.
• Experience from working in a grocery store is a plus.
• A fast learner with the ability to multitask.
• Proactive and service-minded are words that describe you.
• You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
• You are able to work both during the day, evenings and weekends.
• Data-driven and analytical, you understand data to help improve and develop.
• A fluent level of English is required.

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You'll own business readiness, attraction, and pipeline health for Courier hiring across the business, a new area for Platform Hiring. You'll translate business needs into hiring plans, validate demand against strategy and cost, coordinate Marketing and sourcing partners, activate roles when requirements are complete, and monitor progress against hiring dates.

As the senior business-facing partner for Courier, you'll advise business leaders on hiring strategy, market conditions, timing, location, quality, and delivery trade-offs using funnel and talent-market evidence.

When pipeline volume declines, you'll coordinate targeted sourcing interventions and ensure the execution team has sufficient pipeline.

You'll proactively coordinate blockers across onboarding, background checks, training capacity, HR, and local operations.

You'll also identify recurring friction and work with the Platform Hiring Manager and PM Team on scalable improvements, automation, and AI adoption.

Responsibilities

• Own the end-to-end business partnership for Courier hiring, from demand validation through pipeline health and hiring delivery.
• Establish and continuously improve the Platform Hiring operating model for a new hiring area.
• Collect, validate, and translate hiring demand against workforce strategy, timing, market conditions, and cost expectations.
• Set up approved headcount and role requirements in the active hiring platform.
• Own relationships with Marketing, Employer Brand, sourcing, and relevant operational partners to build an effective top-of-funnel strategy.
• Use historical funnel performance and talent-market data to establish the sourcing and application volume required for delivery.
• Activate roles with the Platform Hiring team and maintain clear handoffs, service expectations, and priorities.
• Monitor pipeline health, conversion, drop-off, and hiring dates, providing proactive business updates and surfacing risks early.
• Advise business leaders on hiring strategy, attraction, market conditions, location, timing, quality, and delivery trade-offs using funnel and talent-market evidence.
• Deploy targeted sourcing interventions or coordinate specialist sourcing support when pipeline volume declines.
• Coordinate across operations, HR, Workforce Planning, Marketing, Learning and Development, onboarding, and other partners to resolve hiring dependencies.
• Own market and business exceptions that require context beyond the standard platform workflow.
• Support approved candidate-facing exceptions, including local-language communication, offer delivery, or low-volume work, while maintaining the standard platform workflow wherever possible.
• Identify recurring friction and bring evidence, volume, impact, and recommended solutions to the Platform Hiring Manager and PM Team.
• Identify automation and AI use cases, adopt approved solutions, and track their impact on manual work, decision speed, and hiring delivery.
• Build the foundations, documentation, processes, and stakeholder relationships that can support a future dedicated Courier hiring capability as the business scales.
• Maintain accurate portfolio documentation, decisions, risks, and source-of-truth reporting.
• Create clear, structured business documentation, including process documentation, recommendations, and stakeholder updates that enable effective alignment.
• Use a process improvement mindset to identify root causes, simplify ways of working, and continuously improve the hiring operating model.
• Use data analysis to identify trends, diagnose funnel and operational issues, and translate complex data into clear insights and compelling stories for business stakeholders.

Requirements

• You have 6+ years of experience in full-cycle recruiting, high-volume hiring, recruiting operations, or a consultative program/business partnership role.
• You have 3+ years of experience managing and influencing senior stakeholders across functions and organizational levels.
• You have experience translating complex or evolving demand into hiring plans and advising business leaders on hiring strategy.
• You are comfortable operating in an environment where the operating model is still being established and requirements can change as the business develops.
• You have experience using hiring data, funnel performance, and market insights to challenge assumptions and recommend action.
• You demonstrate strong business judgment and can balance speed, quality, cost, candidate experience, and operational constraints.
• You communicate clearly and proactively, particularly when surfacing risks, trade-offs, and recommendations to senior stakeholders.
• You can build effective cross-functional partnerships across Operations, HR, Workforce Planning, Marketing, Employer Brand, and Learning and Development.
• You have experience driving process improvements, automation, or scalable ways of working.
• You're comfortable with dashboards, workflow automation, continuous improvement, and light program management.
• You are comfortable creating business-facing documents and turning complex information, analysis, and recommendations into clear, concise materials for senior stakeholders.
• You are comfortable working with data, performing analysis, and using data storytelling to communicate insights, trends, risks, and recommendations to different audiences.

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