{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/nampa/"},"x-facet":{"type":"city","slug":"nampa","display":"Nampa","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_20a77116-b58"},"title":"Customer Service Mon-Fri","description":"<p>We&#39;re hiring customer service agents to support J.W. Pepper, helping bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups.</p>\n<p>You will support customers on the phone and through email and chat, providing a helpful attitude and enthusiasm for music.</p>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>1 year of customer service or customer support experience</li>\n<li>1 year of previous call center or office background experience required</li>\n<li>A high school diploma or GED is preferred</li>\n<li>Technical savvy with ability to toggle between multiple browsers and systems using dual monitors</li>\n<li>Previous experience using Outlook, Word &amp; Excel preferred</li>\n<li>Knowledge of CRM systems a plus</li>\n<li>Previous remote work from home experience a plus</li>\n<li>Quick learner and able to work independently</li>\n<li>Strong phone and verbal communication skills along with active listening</li>\n<li>Must be at least 18 years of age</li>\n<li>A background check and drug screen applicable with state and federal laws is required</li>\n<li>Must be able to speak, read, write and understand English</li>\n</ul>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Address customer questions and concerns on all products and services through phone, email and chat</li>\n<li>Manage large amounts of inbound calls in a timely manner</li>\n<li>Work without a script and maintain call control</li>\n<li>Identify customers&#39; needs, clarify information, research and provide solutions and/or alternatives</li>\n<li>Access company and client resources provided to accurately handle the call</li>\n<li>Identify upsell/cross-sell opportunities</li>\n<li>Actively participate in efforts to support customer satisfaction and maintain quality</li>\n<li>Skillfully change from one task to another without loss of efficiency or composure</li>\n<li>Ability to multi-task using multiple systems pending the client&#39;s working environment</li>\n<li>Successfully complete all training sessions</li>\n<li>Effectively communicate with patience and understanding to build rapport</li>\n<li>Remain positive and professional in all customer interactions</li>\n<li>Be available at your desk, maintaining punctuality and attendance at all scheduled times</li>\n<li>Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas</li>\n<li>Flexibility to cross train as requested</li>\n<li>Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies</li>\n<li>Perform other duties as assigned</li>\n</ul>\n<p><strong>Equipment Provided Option:</strong></p>\n<ul>\n<li>Equipment will be shipped to you.</li>\n<li>Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).</li>\n</ul>\n<p><strong>Additional Information:</strong></p>\n<ul>\n<li>Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.lever.co/getfivestar/3283223b-3c25-43ed-8903-b438814cd085","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Five Star Solutions","sameAs":"https://getfivestar.com","logo":"https://logos.yubhub.co/getfivestar.com.png"},"x-apply-url":"https://jobs.lever.co/getfivestar/3283223b-3c25-43ed-8903-b438814cd085","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"full-time","x-salary-range":"USD 15-15 per-hour-wage","x-skills-required":["customer service","call center experience","Microsoft Office","CRM systems","remote work experience","strong communication skills","active listening","problem-solving"],"x-skills-preferred":["Outlook","Word","Excel"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T13:31:08.556Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Nampa, Idaho"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Retail","skills":"customer service, call center experience, Microsoft Office, CRM systems, remote work experience, strong communication skills, active listening, problem-solving, Outlook, Word, Excel"}]}