About the Role

As a Senior Solution Engineer (Expansion), you will be a strategic technical leader for Snowflake’s enterprise customers & Prospects in Malaysia, with a focus on Telecommunications (Telco) and Financial Services (FSI) sectors.

You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑line-of-business growth across your accounts. You will act as a trusted advisor to senior technical and business stakeholders, guiding them on how to use Snowflake as the core of their data, analytics, and AI strategy.

This is a field-facing, customer-first role that combines deep technical skills, strong industry context (Telco/FSI), and the ability to design and communicate high‑impact architectures.

Key Responsibilities

• Drive Expansion in Existing Accounts
• Own the technical expansion strategy for a portfolio of Telco & FSI customers in Malaysia.
• Identify new workloads, use cases, and lines of business to land on Snowflake (e.g., risk & compliance, customer 360, network analytics, fraud, revenue assurance, real-time personalization).
• Map business objectives to Snowflake-powered solutions that increase consumption and platform stickiness.

• Spearhead Technical motion for Customer Acquisition
• Present Snowflake technology and vision to executives and technical contributors at prospects and customers.
• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation.
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them.

• Customer Discovery & Technical Leadership
• Lead technical discovery sessions with architects, data leaders, and domain stakeholders to uncover pain points, constraints, and opportunities.
• Craft and present target-state architectures, reference patterns, and roadmaps for data consolidation, analytics, data science & AI, and data sharing/monetization.
• Serve as the technical quarterback in the account team, orchestrating internal resources (specialists, PS, partners) to execute expansion strategies.

• Telco & FSI Industry Focus
• Bring domain perspective on FSI and Telco: typical data estates, regulatory & compliance concerns, and common analytics/AI use cases.
• Advise on how Snowflake addresses data residency, security, governance, and regulatory expectations in these industries.
• Develop and reuse industry-specific solution patterns, demos, and assets that resonate with FSI and Telco stakeholders.

• Solution Design, Demos & POCs
• Design and deliver compelling demos and technical narratives tailored to each customer’s architecture and use cases.
• Lead and execute POCs/Pilots that prove value and de‑risk platform decisions, including success criteria definition and joint execution plans.
• Translate complex technical capabilities into clear business value and ROI for senior non-technical audiences.

• Technical Governance & Best Practices
• Guide customers on best practices for data modeling, performance optimization, cost governance, security, and operations on Snowflake.
• Help customers standardize on Snowflake as their enterprise data foundation, including migration strategies from legacy platforms.
• Review and advise on architectural decisions, reference architectures, and implementation designs.

• Cross-Functional & Partner Collaboration
• Collaborate closely with Sales, Customer Success, Professional Services, Product, and Partners to ensure successful customer outcomes.
• Work with SI, ISV, and cloud partners to incorporate their solutions into customer architectures where relevant.
• Capture and relay field feedback to Product and Engineering to influence roadmap priorities, especially for FSI/Telco needs.

• Thought Leadership & Evangelism
• Represent Snowflake at customer workshops, executive briefings, industry events, and community meetups.
• Create and share technical content (presentations, reference architectures, playbooks, demos) that supports expansion in FSI and Telco.
• Mentor more junior SEs and contribute to SE best practices and knowledge sharing within the region.

Required Qualifications

• 7+ years of experience in a customer-facing technical role (Solutions Engineer, Pre-Sales Architect, Data Architect, or similar) in the data/analytics or cloud space.

• Strong hands-on expertise with cloud data platforms, data warehousing, or big data technologies (e.g., Snowflake, SQL data warehouses, Hadoop/Spark, cloud-native data services).

• Proficiency in SQL and experience with one or more programming languages commonly used in data/analytics (e.g., Python).

• Proven ability to design and communicate architectures for data integration, warehousing, BI/analytics, and data science/ML workloads.

• Industry experience or strong exposure in FSI and/or Telco, such as working with:
• Banks, insurers, capital markets, or payment providers, and/or
• Telco operators, cable/media, or digital service providers.

• Demonstrated success in driving technical win and expansion in enterprise accounts, ideally in a subscription or consumption-based model.

• Excellent communication and presentation skills, comfortable engaging both deep technical teams and senior business/IT executives.

• Ability to work independently and collaboratively in a fast-paced, high-growth environment, managing multiple complex opportunities in parallel.

• Based in Malaysia, with ability to travel within the region as needed.

Preferred Qualifications

• Hands-on experience with Snowflake or similar cloud-native data platforms, including:
• Data ingestion & transformation
• Performance tuning & cost governance
• Security, data masking, and governance

• Familiarity with cloud platforms (AWS, Azure, GCP) and their data/analytics ecosystems.

• Understanding of regulatory and compliance landscapes relevant to FSI and Telco (e.g., data residency, Bank Negara Malaysia (BNM) and regional guidelines, industry standards).

• Experience with analytics/BI tools (e.g., Tableau, Power BI, Looker) and/or data science & ML frameworks.

• Prior experience in a field pre-sales role at a data platform, cloud provider, or analytics/AI company.

What We Look For in This Role

• A customer-obsessed technical leader who is passionate about unlocking value from data.

• Someone who can balance strategic architecture thinking with hands-on execution.

• A strong collaborator who enjoys working with Sales to build and execute expansion strategies in complex enterprise environments.

• A candid, curious, and growth-minded individual who thrives in ambiguity and helps shape how customers think about data, analytics, and AI on Snowflake.

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