The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provides coaching and feedback to ensure team members deliver outstanding customer experience.
• Assists in development plans to support individual and team growth.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Addresses customer concerns and resolves issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Analyzes daily performance metrics, applies insights to drive results, and leads follow-ups with the team to ensure execution.
• Consistently meets or exceeds monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Assists with daily store operations, ensuring compliance with company policies and procedures.
• Maintains accurate inventory levels, minimizes shrink, and ensures proper product merchandising.
• Ensures store safety and cleanliness, addressing any maintenance needs promptly.
• Assists with maintaining the accuracy and integrity of associate records.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

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Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
• Leads, coaches, and inspires associates to exceed performance expectations and uphold a positive team culture.
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.

Sales & Business Performance

• Assists with driving sales growth by implementing strategies to enhance the culinary and retail business.
• Analyzes key performance metrics daily and leverages insights to optimize store performance.
• Consistently meets or exceeds culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Operations & Compliance

• Ensures compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handles all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintains accurate inventory levels, minimizes shrink, and controls supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates and/or class participants while selling to customers.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of progressively responsible kitchen management experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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You deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table's passion for food, teaching, and high standards.

Key Responsibilities:

• Customer Experience & Brand Representation
• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Deliver exceptional in-store culinary experiences focused on savory cooking classes.
• Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.

• Sales & Business Performance
• Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.

• Team Engagement & Store Support
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.

• Operations & Compliance
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.

Qualifications & Experience:

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.

Key Responsibilities:

Leadership & Team Development

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance and team engagement.
• Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.

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With a passion for cooking, hospitality, and teamwork, the Seasonal Kitchen Assistant supports the chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.

Sales & Business Performance

• Assist chefs with class execution that drives repeat visits and positive customer feedback.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Team Engagement & Store Support

• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness.

Operations & Compliance

• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.
• Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience

• Must be 16 years of age or older at the time of employment.
• 1 year retail sales experience, preferred.
• 1 year food prep and/or kitchen operations experience, preferred.
• Valid Food Handlers Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

Associate Perks

• 401K after 90 days; must be 21 years of age.
• Employee Discount.

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You deliver exceptional service by sharing specialized knowledge in pastry techniques, baking fundamentals, and personalized instruction.

The Chef Instructor, Pastry plays a key role in inspiring a love for baking while driving sales of bakeware, mixers, and decorating tools through hands-on pastry classes and engaging culinary instruction.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Deliver an exceptional in-store culinary experience focused on pastry and baking classes.
• Communicate technical concepts and advanced pastry skills in a clear, encouraging, and approachable manner.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

Sales & Business Performance

• Drive sales by upholding kitchen standards, encouraging second class sign-ups, and promoting retail items used or featured in class.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Team Engagement & Store Support

• Assist in setting up and breakdown of classes, including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools.

Operations & Compliance

• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience

• Must be 21 years of age or older.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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You will support daily operations, deliver a #bestincenter customer experience, and help drive sales by sharing product knowledge.

Key Responsibilities:

• Customer Experience & Brand Representation:

+ Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. + Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. + Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture.

• Sales & Business Performance:

+ Maximize selling opportunities by identifying customer needs and offering relevant solutions. + Promote add-on sales and support events that grow store traffic and customer engagement. + Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

• Team Engagement & Store Support:

+ Collaborate with team members to maintain a positive, inclusive, and high-performing store culture. + Support onboarding of new associates by sharing product knowledge and best practices.

• Operations & Compliance:

+ Accurately and efficiently process transactions including sales, returns, and price checks using the POS system. + Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards. + Complete inventory transactions including receiving, MOS, and RARs. + Adhere to applicable wage and hour laws and accurately record time worked.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience:

• Must be 18 years of age or older.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Associate Perks:

• 401K after 90 days
• Employee Discount

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