Responsibilities:

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Qualifications:

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills
• Basic computer skills and the ability to learn new systems
• Excellent attention to detail and accurate documentation skills
• Ability to multitask and process information efficiently
• A calm, professional approach when handling challenging calls
• A patient-focused attitude and a commitment to quality customer service

Additional Information: Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.

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As a Physical Therapist at Advocate Health, you will interpret physician referrals and complete evaluations using appropriate methods. You will establish a plan of care, implement individual treatment, monitor outcomes, and adjust treatment plans as needed. Responsibilities also include communicating with patients, families, and healthcare teams, as well as maintaining accurate records and managing administrative tasks.

Responsibilities:

• Interpret physician referrals and complete musculoskeletal, neuromuscular, cardiopulmonary, and/or integumentary evaluations
• Establish a plan of care and implement individual treatment based on evaluation results and functional goals
• Monitor and evaluate outcomes, adjusting treatment plans as needed
• Communicate with patients, families, and healthcare teams to achieve optimum care
• Complete required documentation, including patient evaluations, progress notes, and discharge summaries
• Manage administrative tasks, such as daily statistics, billing, and scheduling

Requirements:

• Doctorate degree in Physical Therapy from an accredited school
• Licensed Physical Therapist in the state where you work
• Basic Life Support (BLS) certification
• Intermediate computer skills and excellent communication, interpersonal, and organization skills

Preferred Qualifications:

• Experience in pelvic health or related areas

What We Offer:

• Competitive salary range: $41.10 - $61.65
• $5,000 sign-on bonus for full-time new hires
• Comprehensive benefits package, including paid time off, health and welfare benefits, and retirement plans
• Opportunities for professional growth and development

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