As an Assistant Manager, you will be responsible for ensuring exceptional customer experiences, supervising teams, and maintaining high service standards.

Key responsibilities include:

• Providing professional, friendly, and engaging service at all times
• Replacing the Manager during absences
• Assisting the Manager in daily operations, ensuring adherence to service standards
• Supervising, training, motivating, and developing team members
• Maintaining knowledge of the Montreux Jazz Café and Funky Claude's Bar concepts, including history and festival information
• Creating a positive work environment and ensuring a safe workplace
• Organizing daily and monthly meetings
• Ensuring team members are knowledgeable about hotel events, regional information, and menu offerings
• Managing inventory, controlling costs, and participating in revenue growth initiatives
• Handling customer complaints and requests efficiently
• Taking reservations and making wine and food pairing recommendations
• Participating in menu updates and inventory management
• Collaborating with the Manager to establish action plans based on customer feedback and survey results
• Recruiting new team members using the Smart Recruiter system
• Maintaining up-to-date knowledge of Opera Cloud and other relevant systems

Requirements:

• 5 years of experience in the food and beverage industry
• 1 year of experience in a team supervision role
• Recognized diploma in hospitality services
• Experience in a 4 or 5 hotel environment is an asset
• Fluency in French and English; proficiency in a third language is desirable
• Familiarity with Opera Cloud and point-of-sale systems
• Strong team supervision and interpersonal skills
• Problem-solving abilities and attention to detail
• Passion for mixology and creativity in offering trendy experiences
• Outgoing, sociable, and service-oriented personality
• Flexibility in scheduling and ability to work nights and under pressure

Job Data by YubHub.