You will work closely with internal teams to monitor performance, identify areas for improvement, and ensure that Aviva's excellence standards are met.

Responsibilities:

• Conduct regular file reviews to ensure compliance with internal guidelines and industry standards
• Perform re-inspections with customers to verify quality issues related to repairs carried out by our partner suppliers
• Analyze data and reports to identify trends, discrepancies, and training needs
• Collaborate with assessment managers, supplier relationship teams, and compensation teams to implement corrective actions and improve processes
• Contribute to the development and refinement of quality assurance frameworks, tools, and documentation
• Provide coaching and feedback to team members to improve work quality and performance
• Participate in cross-functional initiatives to enhance customer experience and operational efficiency

Requirements:

• At least three years of experience in automotive claims, assessment, or quality assurance
• Valid qualification certificate from the Groupement des assureurs automobiles
• Strong knowledge of insurance principles, estimation platforms (e.g., Audatex and Mitchell), and regulatory requirements
• Excellent analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work autonomously and collaboratively in a fast-paced environment
• Proficiency in Microsoft 365 tools (Excel, Teams, and SharePoint)
• French language proficiency required
• Intermediate advanced English language proficiency required

Preferred Qualifications:

• PAA title or other industry-specific professional designation
• Experience with digital estimation platforms, such as Mitchell

What We Offer:

• Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
• Hybrid and flexible work model
• Exceptional career development opportunities
• Competitive vacation policy with the possibility of purchasing 5 additional days per year
• Employee-led programs focused on diversity, equity, and inclusion
• Corporate wellness programs to support physical and mental health
• Employee discounts on home and auto insurance (where applicable)

Job Data by YubHub.

You will work closely with repairers, claims experts, and investigators to recommend the best repair methods and optimize costs, particularly in total loss cases. Your ability to communicate effectively, negotiate, and exercise sound judgment will be essential in ensuring efficient claims management.

Key Responsibilities:

• Utilize automated estimation systems (Mitchell) to review and produce complete and competitive vehicle repair estimates according to our standards and procedures, respecting GAA norms.
• Discuss repair procedures with repairers and evaluation processes.
• Assess the actual value of vehicles declared as total losses and take proactive measures to control salvage and rental car costs.
• Collaborate with claims experts and investigators.
• Report suspicious claims to the senior supervisor.
• Be available to work varied shifts, including evenings, weekends, and holidays during special events like catastrophes.
• Be willing to travel for on-site estimates as needed.

Requirements:

• Knowledge of the Mitchell estimation system.
• Excellent communication and negotiation skills.
• Fluency in French.
• Minimum 5 years of experience in damage assessment and body repair.
• Strong knowledge of automotive repairs, including recreational vehicles and motorcycles.
• Prior experience as an estimator.
• Strong computer skills, good communication skills, solid teamwork, and problem-solving abilities.
• GAA permit or commitment to obtain one upon hire (must be eligible and pass the exam successfully before starting).

What We Offer:

• Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities.
• Hybrid and flexible work model.
• Exceptional career development opportunities.
• Competitive vacation policy with the possibility of purchasing 5 additional days per year.
• Employee-led programs focused on diversity, equity, and inclusion.
• Corporate wellness programs to support employees' physical and mental health.

Job Data by YubHub.

Responsibilities:

• Manage complex claims files (automotive, residential, or commercial) in a proactive and efficient manner
• Assess damages, negotiate settlements, and ensure compliance with policies and procedures
• Collaborate with experts, lawyers, and other stakeholders to resolve claims
• Maintain clear and empathetic communication with customers throughout the process
• Communicate effectively with customers, partners, and colleagues in French and English, both verbally and in writing
• Provide support for special projects and initiatives related to governance and reporting
• Contribute to continuous improvement of claims management processes and practices

Requirements:

• Valid Claims Expert permit issued by the AMF (Autorité des marchés financiers)
• Fluency in French
• Intermediate to advanced level of English proficiency
• Proven experience in managing complex claims
• In-depth knowledge of insurance products and applicable regulations
• Excellent communication, negotiation, and problem-solving skills
• Ability to work in a dynamic environment and prioritize multiple tasks

Preferred Qualifications:

• Experience working in a bilingual environment and complying with regulatory requirements
• Experience with commercial and automotive claims
• Familiarity with digital tools and claims management systems

What We Offer:

• Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
• Flexible and hybrid work model
• Exceptional career development opportunities
• Competitive vacation policy with the possibility of purchasing additional days off
• Employee-led programs focused on diversity, equity, and inclusion
• Corporate wellness programs to support physical and mental well-being

Job Data by YubHub.

As a Product Lead, you will deliver concrete solutions and generate tangible results. You will leverage artificial intelligence and modern product management tools to accelerate time-to-market and focus on high-impact initiatives.

Key responsibilities:

• Transform ideas into functional prototypes using AI-powered tools and deploy autonomous A/B testing
• Design, test, and deploy rapid improvements to self-service and claims processes
• Use generative AI to design solutions, content, and experiments
• Leverage data analytics and AI to identify pain points and opportunities for improvement
• Deploy rapid improvements to customer journeys and continuously evolve them
• Collaborate closely with engineering, design, and data teams to deliver relevant and impactful solutions
• Prioritise impact over volume and focus on initiatives that enhance customer experience and business performance

Requirements:

• Action-oriented mindset with hands-on experience delivering products or features
• Strong AI literacy and ability to leverage AI tools for efficiency gains
• Excellent product judgement with a focus on impact over comprehensiveness
• Ability to navigate ambiguity and deliver results without a fully defined framework
• Fluency in both French and English

Nice to have:

• Experience with customer accounts, claims, or post-purchase journeys
• Background in experimentation, behavioural incentives, or engagement mechanisms
• Familiarity with mobility, telematics, or data-driven solutions

What we offer:

• Competitive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
• Hybrid and flexible work model
• Exceptional career development opportunities
• Competitive vacation policy with the possibility of purchasing additional days off
• Employee-led programs focused on diversity, equity, and inclusion

Job Data by YubHub.