Your main tasks will include:

• Monitoring sports events and handling sports data
• Post-match result confirmation
• Sports data research
• Communication with global scout and freelancer network

To succeed in this role, you should have:

• A high interest and knowledge in a variety of sports
• Willingness to work in shifts (as sports happen)
• Accuracy and focus within all working processes
• High routine and pressure tolerance
• Good computer skills
• Good English, both written and oral
• High self-motivation, leading by example and enthusiasm
• Ability to work as a team player with new teams immediately
• Flexibility to adapt to changing priorities and product environments, and able to work to tight deadlines

In return, Sportradar offers:

• A collaborative environment with colleagues from all over the world
• Flexibility to manage your workday and tasks with autonomy
• A balance of structure and autonomy to tackle your daily tasks
• Vibrant and inclusive community
• Global Employee Assistance Programme
• Calm and Reulay app (well-being apps)
• Online training videos
• Flexible working hours

XML job scraping automation by YubHub

To strengthen our experienced teams, we are looking for a Desktop Support Engineer that will join our office in Montevideo. You will work individually but you will be a part of the international IT support team in the Sportradar Group.

The challenge involves being the first level of tech support, managing day-to-day IT operations, facilitating IT procurement, desktop support, and active directory among other duties, and collaborating with our global development teams.

You should have a Master's or Bachelor's degree in computer science or an equivalent. You require a strong background in Microsoft products, including Windows Server, Office, Windows 10, Azure, and WSUS. Other essential skills include antivirus software, asset management tools, good communication skills, fluency in English, willingness to learn new technologies, and a positive, team-player attitude with a can-do mindset.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities.

XML job scraping automation by YubHub

You will manage a diverse customer portfolio, build strong relationships with key stakeholders and identify opportunities to expand our clients' use of Sportradar's products and services.

Key responsibilities include:

• Owning and actively developing a portfolio of +50 small and medium-sized business clients.
• Building trusted relationships with customers through regular, proactive engagement via phone, video meetings, email and in-person meetings.
• Managing the full sales cycle, including opportunity identification, qualification, needs analysis, proposal development, negotiation and closing.
• Leading renewal discussions and taking proactive measures to reduce churn and strengthen customer retention.
• Identifying and developing upsell and cross-sell opportunities across the customer portfolio.
• Maintaining accurate and up-to-date customer information, activities, opportunities and next steps in the CRM system.
• Collaborating closely with internal teams to ensure a seamless customer experience and successful implementation of commercial initiatives.

Requirements:

• Bachelor's degree in Business, Sales, Marketing, Sports Management or a related field , or equivalent practical experience.
• Initial experience in sales, account management, business development, partnerships or a customer-facing commercial role.
• Strong interest in building customer relationships and driving measurable business results.
• Confident communication skills and the ability to engage professionally with different customer stakeholders.
• Fluent English; additional languages are an advantage.

XML job scraping automation by YubHub

To succeed in this role, you need excellent English communication skills (C1 for both spoken and written). You should have at least 1-2 years of proven experience in a Technical Support Engineer, Systems Administrator, or Advanced Support Specialist role. You should have hands-on experience with Windows and Linux operating systems, with a strict emphasis on command-line interface (CLI) and terminal-based management. You should have hands-on experience in diagnosing, troubleshooting, and resolving hardware-related issues in technical environments. You should have a solid understanding of hardware and software interactions, including how system components work together to ensure functionality and performance.

Benefits include flexible schedule, opportunity to cooperate fully remotely, inclusive international environment, compensation in USD, rewards for referring friends, balance between project workload and personal time, responsive leadership interested in your development and long-lasting cooperation, greenhouse conditions for self-development, and a culture built on trust, with no time-tracking requirements.

XML job scraping automation by YubHub

We are seeking a dynamic Client Success Partner to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.

The Challenge

• Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
• Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
• Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
• Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
• Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
• Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
• Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
• Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
• Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.

Your Profile

• Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Exceptional problem-solving and conflict-resolution skills.
• A results-driven approach with a focus on client satisfaction and retention.
• Languages: English and/or Spanish and/or Portuguese required.
• Knowledge of Sportradar products a plus.
• Knowledge of betting landscape a plus.

Our Offer

• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Online training videos.
• Flexible working hours.

XML job scraping automation by YubHub

The challenge:

• People Partnering Model: Ensure smooth cooperation with the Divisional People Partners, Centre of Excellences (CoEs) and People Operations; input to processes and ways of working where applicable; actively drive change in the people teams. Partner with Talent Acquisition to scout and build relationships with local stakeholders for recruitment. Collaborates with People Counsel team when needed.
• Employee Relations: Serve as a point of contact and county subject matter expert for employee relations matters, including conflict resolution, disciplinary actions, and grievances. Provide guidance to managers and employees on HR policies, procedures, and employment laws to ensure compliance and maintain positive employee relations.
• Onboarding and Offboarding: Is responsible to onboard and offboard physically any new employee on location, working closely with line manager, talent acquisition team and responsible divisional partner
• Compliance, Risk Management, HR Policies, Health & Safety: Stay up to date on country, state, and local employment laws and regulations. Ensure HR policies, procedures, and practices are following relevant legislation. Partner with Compliance and Risk to ensure employee data integrity as well as relevant trainings are implemented. Stay responsible for Health and Safety compliance requirements, building up competencies locally (either through People or Office Leads). Support grievances and investigations management.
• Culture and values: Partner with the local Functional Leaders to understand, translate business needs into the relevant actions when comes to people, culture and organization, including local values activation plans and Hybrid working
• Engagement, CSR and Diversity Equity Inclusion: Drives engagement, CSR and DEI activities locally. Implement initiatives to enhance employee engagement, satisfaction, and retention. Partner with Unit People Partner to gather employee insights and address areas for improvement. Identify ways to engage on-site and remote employees. Partner with the Divisional People Partners and the CoEs.
• Benefits Administration: Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other fringe benefits. Work closely with benefits vendors and brokers and people operations team.
• Training and Development: Upon request collaborate with the learning and development team, support the local trainings and relevant programs to enhance employee skills and capabilities delivery. Collaborate with Country People Advisory Manager when needed

About you:

• Bachelor degree in HRM or related field, or experience equivalent
• Minimum of 2 years of progressive HR experience
• Sound knowledge of HR best practices, employment laws, and regulations specific to the country
• Customer in centricity, high-level communication, interpersonal, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in HRIS systems, Microsoft Office Suite, and other relevant HR software applications.
• Proficiency in Excel
• English fluent; Additional languages considered a plus

Our offer:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation,both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together. Certain exemptions may apply depending on location , your local point of contact can provide further details.

XML job scraping automation by YubHub