Principal responsibilities:

• Lead, plan and co-ordinate projects including offshoring migrations, process reviews, and system and manpower related issues
• Provide prompt responses and recommendations on credit policies
• Initiate and manage legal proceedings against debtors
• Ensure all legal recovery activity is conducted in line with Group standards and regulatory expectations
• Represent the bank at hearings as required
• Liaise with the Official Receiver’s Office / Outside Trustee on bankruptcy related matters
• Handle and manage external solicitor firms

Requirements:

• University degree in a related discipline OR other relevant qualifications
• Minimum 5 years' managerial experience in credit risk or complaint handling and project management
• Good understanding of portfolio management techniques
• Strong interpersonal / leadership skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

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As a CMB Insurance Business Development Manager, you will formulate and implement sales strategic plans to achieve insurance business targets on commercial client segments by collaborating with frontline teams across distribution channels.

Principal Responsibilities:

• Formulate and implement sales strategic plans to achieve insurance business targets on commercial client segment by collaboration with frontline teams across distribution channels
• Collaborate with Customer Relationship Managers/ Insurance Managers to identify customers’ financial needs and business opportunities
• Provide professional onsite support for sales teams on pre-case preparation, post-case evaluation, underwriting and operation to enhance closing ratio
• Conduct training and coaching for commercial insurance managers to enhance their knowledge and skills in promoting insurance products
• Assist to implement the Group’s/ Bank’s compliance policy to ensure adequate compliance resources are properly in place with training provided

Requirements:

• University degree in Business, Finance or related discipline
• Proven years of experience in insurance sales/ business development experience, preferably with exposure in commercial insurance business
• Experience in Commercial Banking, Private Banking, PRC exposure, law or trust background preferred
• Passes in the Insurance Intermediaries Qualifying Examinations
• Mature and dynamic individual with excellent interpersonal, communication and presentational skills
• Customer centric mindset and ability to manage complex interactions effectively
• Proficiency in Cantonese, Putonghua and English is required
• Good market sense with strong understanding on the insurance industry
• Sound knowledge in life insurance proposition concept and product knowledge

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As a well-established insurance entity, Hang Seng Bank is seeking a high-caliber professional to oversee and manage risk control processes within the Distribution Department of Hang Seng Insurance.

Principal Responsibilities:

• Prepare Management Information (MI) of distribution risks related activities for senior management oversight.
• Conduct ongoing monitoring on MI and identify any exceptions with comprehensive analysis conducted and remedial actions taken if applicable.
• Prepare and coordinate the submission of regulatory reports.
• Conduct due diligence on distribution channels.

Requirements:

• Sound knowledge of insurance business, digital distribution and regulations, operational risk management, or other risk management related areas.
• Strong business sense, self-motivated with good communication, logical and positive thinking, interpersonal and analytical skills.
• Great sense of ownership and servicing mindset to ensure efficient and effective deliverables.

What's in it for you: You'll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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Principal Responsibilities:

• Assess, document, and address risk exposures through controls, action plans, and monitoring
• Drive consistent control design and operation expectations, evidence standards, and timely remediation of control gaps
• Identify, assess, and escalate risks and control weaknesses through governance forums and channels
• Steward the Regulatory Reporting Inventory, ensuring completeness, ownership clarity, submission cadence, and control coverage
• Design entity-wise conduct promotion and monitoring programs and drive effective Conduct Culture
• Maintain oversight of key conduct indicators and control effectiveness measures

Requirements:

• Minimum 5 years' relevant experience in insurance or banking, with exposure to Compliance, Risk Management, Internal controls, Audit, and sound knowledge of HK Insurance, Wealth business, and related regulations
• Excellent communication skills to foster good relationships with local regulators and business lines/functions
• Strong understanding of risk and control methodologies and toolkits
• Proven ability to design, assess, and improve controls
• Excellent stakeholder management, ability to influence and drive changes
• Strong business sense, self-motivated with logical and positive thinking, interpersonal and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective deliverables
• Proficiency in both English and Chinese

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Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Principal Responsibilities:

• Handle securities and FX margin trading enquiries from premium customers
• Provide excellent customer services and execute customer dealing orders promptly and accurately
• Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities
• Propose and implement streamlining initiatives to improve operational efficiency

Requirements:

• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
• Less experienced candidates will be considered for the Customer Service Officer position; fresh graduates will also be considered
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must
• Proven experience in retail banking with knowledge of securities trading or FX margin trading operations
• Willing to work shift hours is an advantage
• Ability to communicate effectively, embrace change and overcome challenges
• Ability to be resilient in face of difficult situations
• Strong desire to learn and resolve problems in a new way
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

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Responsibilities:

• Provide financial planning services to high-net-worth customers
• Offer personalized service to build and maintain good relationships
• Promote investment, insurance, and banking products to optimize new business opportunities
• Manage operational risk and observe relevant policies and guidelines

Requirements:

• University level education is an advantage
• HKCEE/HKDSE with passes in Chinese and Mathematics or English and Mathematics at Grade E/Level 2/'Attained' or above, plus relevant work experience
• Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
• Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
• Fulfilment of the competency requirements to carry out relevant regulated activities
• Minimum of two years' experience in selling investment, insurance, and banking products
• Strong sales and customer orientation, with good communication and interpersonal skills
• Strong self-motivation and ability to work under pressure
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

Benefits: Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages.

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As part of the Retail Distribution team, you will focus on mortgage relationship management, working closely with colleagues to develop and enhance secured loan products that meet the changing needs of customers.

Your main responsibilities will include:

• Acquiring and promoting mortgage loan business through direct banking channels
• Providing mortgage fulfilment services to branches
• Collaborating with functional departments to ensure smooth mortgage application processes
• Selling and promoting mortgage and secured loans products, as well as cross-selling other financial products and services

To succeed in this role, you will need:

• A university degree in Business Administration, Finance, or a related discipline
• To have passed the Insurance Intermediaries Qualifying Examinations (Paper 1, 2, and 3)
• Experience in retail banking with strong sales and service orientation
• Excellent communication skills in both English and Chinese, with proficiency in Putonghua being an advantage
• A customer-centric mindset with a dedication to delivering exceptional quality services
• An aptitude for the Bank's credit, risk, and customer on-boarding policies

In return, Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages.

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As a Channel Sales Manager, you will proactively promote the Bank's secured loan business, including mortgage loans and secured overdraft products, through the Bank's direct banking business channels.

Your key responsibilities will include:

• Collaborating with branches to acquire mortgage business
• Assisting the District Lead in coaching and guiding team members to handle mortgage application documents and submit them for credit assessment
• Monitoring the sales process to ensure compliance with the Bank's policies and procedures
• Participating in cross-selling other financial products and services to customers
• Keeping up-to-date with the latest developments in the mortgage business and recommending corresponding business strategies
• Managing operational risk and observing relevant policies and guidelines

To be successful in this role, you will need:

• A university degree in Business Administration, Finance, or a related discipline
• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE 123)
• Proven experience in mortgage lending business with solid knowledge of mortgage products and good credit knowledge
• Strong sales and service orientation, with good interpersonal and leadership skills
• Proficiency in both English and Chinese, with knowledge of Putonghua an advantage
• A high level of customer-centricity mindset with dedication to delivering exceptional quality services

We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

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Principal Responsibilities

• Monitor emerging financial and demographic experience and support quarterly experience studies and assumption reviews for the Actuarial Review Forum, including clear rationale, financial-impact analysis, documentation and approval evidence.
• Prepare IFRS sensitivity and movement analyses across the balance sheet and profit and loss, quantify exposure to key risk drivers and explain material period-on-period movements.
• Prepare actuarial results and management information under applicable statutory and IFRS reporting bases accurately and within reporting timelines.
• Work with Model and other actuarial teams to ensure approved methodologies and assumptions are implemented accurately, including model development, change control, testing and validation.
• Maintain effective IFRS model governance, documentation and controls, and coordinate responses and supporting evidence for external audit, internal audit, independent model review, compliance and regulatory enquiries.
• Support the annual operating plan and other management analyses with credible actuarial information and clear business insights, while collaborating closely with local Reporting, Finance, Risk, Model and other stakeholders.

Requirements

• University degree in Actuarial Science, Mathematics, Statistics, Risk Management or a related discipline.
• Good progress toward qualification with the Society of Actuaries or another recognised actuarial body.
• Typically 3–6 years of relevant actuarial experience, preferably in life insurance reporting, valuation or corporate actuarial work.
• Practical experience in experience monitoring and assumption reviews, including financial-impact analysis and preparation of governance or approval materials.
• Experience in IFRS sensitivity and movement analysis across balance sheet and profit and loss; IFRS 17 exposure is preferred.
• Understanding of actuarial model governance, methodology and assumption implementation, user acceptance testing, change control and validation.
• Strong analytical, planning, problem-solving and stakeholder-management skills, with effective written and verbal communication in English and Chinese.
• Ability to work independently, manage competing priorities and deliver accurate work within tight reporting and governance deadlines.

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As Head of Insurance Sales, you will formulate strategies and manage resources to maximize the effectiveness and efficiency of insurance sales. You will lead and supervise a team of insurance product specialists to implement holistic sales initiatives for insurance products and manage the team members and the Area to achieve insurance AOP targets.

Key responsibilities include:

• Developing a robust sales culture and executing sales strategies to drive the insurance sales performance
• Monitoring the quality of sales conducted by team members and branch sales staff
• Reviewing current sales processes to improve channel efficiency and customer experience
• Maintaining high team morale, attracting, motivating, and developing talent
• Ensuring that all relevant controls are implemented to minimize the Bank’s risk exposure

Requirements:

• Bachelor’s degree or equivalent professional qualification, preferably in business, finance, insurance, or a related discipline
• Extensive experience in insurance sales, branch banking, or retail distribution, with a strong track record of achieving sales targets
• Proven experience leading, coaching, and developing insurance sales specialists and branch sales teams
• Strong understanding of insurance products, sales processes, customer needs, and relevant regulatory and control requirements
• Excellent communication, influencing, and stakeholder-management skills
• Passes in the Hong Kong Securities Institute Licensing Examination and Insurance Intermediaries Qualifying Examination

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As a leading bank in Hong Kong, Hang Seng is committed to service excellence, with a focus on personal wealth management and financial services.

Key Responsibilities:

• Provide professional financial planning services to high-net-worth clients
• Offer personalized and comprehensive wealth management services to build and maintain strong relationships
• Promote holistic wealth management services to optimize new business opportunities
• Assist the team head in providing coaching to Relationship Managers
• Manage operational risk and adhere to relevant policies and guidelines

Requirements:

• University degree in a related field or professional qualifications such as CFA, CFP, or CFMP
• Passes in the Insurance Intermediaries Qualifying Examinations and Hong Kong Securities Institute Licensing Examinations
• Minimum of five years' experience in selling investment, insurance, and banking products
• Strong sales and customer orientation, with excellent communication and interpersonal skills
• Proficiency in both English and Chinese, with Putonghua an advantage
• High level of customer-centricity and ability to manage complex interactions effectively

What's in it for you? Hang Seng offers a dynamic working environment, good career development opportunities, and competitive compensation packages.

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