{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/mombasa/"},"x-facet":{"type":"city","slug":"mombasa","display":"Mombasa","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_d07e86cd-97e"},"title":"(Fluent English) L2 Backend Developer and Support Engineer (Remote)","description":"<p>We are seeking an L2 Backend Developer and Support Engineer to join our team. As a global Intelligent Support-as-a-Service leader, we partner with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide exceptional technical support via calls, chats, and emails;</li>\n<li>Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka;</li>\n<li>Provide L2 technical support to customers during incidents via Zoho Desk;</li>\n<li>Assume ownership of escalated technical issues from investigation to resolution;</li>\n<li>Analyze and diagnose technical issues of various complexity;</li>\n<li>Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases;</li>\n<li>Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently;</li>\n<li>Communicate internally via Slack and manage tasks in JIRA;</li>\n<li>Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent English skills (at least C1 for both spoken and written);</li>\n<li>2+ years of experience in backend software development;</li>\n<li>Proficiency in Java, Spring Boot, and MongoDB;</li>\n<li>Strong problem-solving skills and the ability to guide customers through troubleshooting;</li>\n<li>Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering;</li>\n<li>Ability to work independently and handle L2 support tickets as needed;</li>\n<li>Positive, proactive, and responsible attitude;</li>\n<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Fixed schedule: Monday–Friday, 1 AM - 9AM UTC;</li>\n<li>Opportunity to cooperate fully remotely;</li>\n<li>Inclusive international environment;</li>\n<li>Compensation in USD;</li>\n<li>Rewards for referring friends;</li>\n<li>Balance between project workload and personal time, but also – internal health policy;</li>\n<li>Responsive leadership interested in your development and long-lasting cooperation;</li>\n<li>Greenhouse conditions for self-development;</li>\n<li>A culture built on trust, with no time-tracking requirements.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://apply.workable.com/j/EAB8754F34","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SupportYourApp","sameAs":"https://www.supportyourapp.com/","logo":"https://logos.yubhub.co/supportyourapp.com.png"},"x-apply-url":"https://apply.workable.com/j/EAB8754F34","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"contract","x-salary-range":null,"x-skills-required":["Java","Spring Boot","MongoDB","Kafka","Zoho Desk","Slack","JIRA"],"x-skills-preferred":["Groovy scripting","Kubernetes","OpenShift","performance tuning"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-02T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mombasa, Mombasa County"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Engineering","industry":"Technology","skills":"Java, Spring Boot, MongoDB, Kafka, Zoho Desk, Slack, JIRA, Groovy scripting, Kubernetes, OpenShift, performance tuning"}]}